Brice Phillips
Service Advisor
Shottenkirk Chrysler Dodge Jeep Ram Prosper
2550 W University Dr
Prosper, TX 75078
9 Reviews
Write a Review9 Reviews of Brice Phillips
March 22, 2024
Service was exceptional and I felt very well taken care of and all my concerns were answered swiftly of and all my concerns were answered swiftly More
Other Employees Tagged: Will Gonzalez, Chris Blackwood, Kenny Bolton, Lee Hall, Jeff Kingsley, Jordyn Runte, Austin Scott, Hunter Ingram
March 17, 2024
Horrible customer service in the service department! !! It is nearly impossible to get ahold of a service representative. I scheduled an appointment for my vehicle to have a part replaced under warranty !! It is nearly impossible to get ahold of a service representative. I scheduled an appointment for my vehicle to have a part replaced under warranty and NOTHING went right at all. I was told the part was there, and that the work would be completed the same day I brought it in. I was told that there would be a shuttle to take me home so that I could go to work while they completed the warranty work, but there wasn't. The part that was there was incorrect and was only discovered after dismantling my seat. They never called to inform me of this, and I only found out after driving to the dealership at the end of the day when I couldn't reach anyone, only to be told my vehicle hadn't been touched. What was supposed to be a one-day job took four days. No vehicle was provided for me to drive as a courtesy for their mistake, which was very inconvenient since I still have to get back and forth to work. At no point would they communicate the issues with me even after multiple attempts to contact them unsuccessfully. After the work was eventually completed, there was nothing done to try and make up for all of the issues and inconvenience besides an "I'm Sorry". The service advisor stated she would ensure a manager would call me since I called several times and couldn't even get ahold of management. To this day, no one from the dealership has called me. I even emailed the General Manager and have had no response. I left a review similar to this one and received a message through this website asking me to reach out to a manager. So much for that, since every time I call, a manager is not available. If you plan to go to this dealership for service, be warned that you may have a similar experience. As of now, I do not plan to return to this dealership, and I would caution you not to as well. The management does not seem to care about the issues or at least reach out to express their concerns with them and find a solution. I would think as a business, you would take these situations serious and try to learn from them and improve at the very least. Not all issues during this experience have been stated, but at this point I feel like I am wasting my time and breath. I just want others to know what they can expect dealing with this business. More
Other Employees Tagged: Lee Hall
March 07, 2024
Great service over all. Had my oil changed and tire rotations as well. Also just wanted to check and see numbers if I was to trade my truck, sales rep was very helpful. Had my oil changed and tire rotations as well. Also just wanted to check and see numbers if I was to trade my truck, sales rep was very helpful. More
Other Employees Tagged: Trey Woodley, Chris Blackwood, Lee Hall, Jeff Kingsley, Jordyn Runte, Austin Scott, Hunter Ingram
March 04, 2024
This dealership has the worst communication I have ever seen. Not only do they not contact you for updates on your vehicle, but when you call the dealership, you will never speak to someone directly. You w seen. Not only do they not contact you for updates on your vehicle, but when you call the dealership, you will never speak to someone directly. You will only have someone outside of the service department answer and ask to take a message and have someone call you back, which also does'nt have very often. More
March 01, 2024
Amazing. Great service definitely would recommend. Fast efficient overall just amazing only place I take my jeep Great service definitely would recommend. Fast efficient overall just amazing only place I take my jeep More
Other Employees Tagged: Jeff Kingsley
February 25, 2024
Great service! Friendly staff! Great coffee! There were multiple problems that were found after a normal oil change. Everything was corrected in a timely manner. Friendly staff! Great coffee! There were multiple problems that were found after a normal oil change. Everything was corrected in a timely manner. More
Other Employees Tagged: Will Gonzalez, Chris Blackwood, Kenny Bolton, Lee Hall, Jeff Kingsley, Jordyn Runte, Austin Scott, Hunter Ingram
February 09, 2024
Excellent service every time I visit. The dealership is always very clean. Staff is very helpful and friendly. The dealership is always very clean. Staff is very helpful and friendly. More
Other Employees Tagged: Will Gonzalez, Chris Blackwood, Kenny Bolton, Lee Hall, Jeff Kingsley, Jordyn Runte, Austin Scott, Hunter Ingram