I'm Buffy Smith, a dedicated Service Advisor at Tony Serra Nissan in Cullman. As a proud Cullman native and grandmother, I value integrity, kindness, and community in everything I do. With years of experience in customer service and automotive care, I'm committed to making every visit easy, informative, and stress-free. My goal is to provide each guest with exceptional service and peace of mind. Thank you for trusting me with your service needs!
Read moreDealership Experience
3 mos
Industry Experience
25 yrs, 10 mos
12 Reviews
Write a Review12 Reviews of Buffy Smith
November 19, 2025
Quick and very informative. Great experience. Very informative on important information. Was quick and punctual for the appointment time. Great experience. Very informative on important information. Was quick and punctual for the appointment time. More
Other Employees Tagged: Buffy Smith
November 16, 2025
Even though I didn't have an appt, they were able to address a new concern with the tires on my car. Also gave me information on what it means and how to address in the future. address a new concern with the tires on my car. Also gave me information on what it means and how to address in the future. More
Other Employees Tagged: Buffy Smith
November 12, 2025
Good service. Outrageous price. Will not be back. They priced the job . I would have left. But they had a $189 charge for diagnostics. So I was screwed either way. Outrageous price. Will not be back. They priced the job . I would have left. But they had a $189 charge for diagnostics. So I was screwed either way. Per google AI the job should have cost between 200-530. They charged us 697. For a 71 dollar part. No thanks. My regular mechanics don’t do me like that. Also the cashier was very rude and hateful. But Buffy did do a great job with her part. More
November 10, 2025
The customer service was excellent but I'm not happy with the price I paid just for the diagnostic test. And my oil was not changed as asked for but I was so upset that I'm not worried about it anymore. So I the price I paid just for the diagnostic test. And my oil was not changed as asked for but I was so upset that I'm not worried about it anymore. So I paid what was owed and chose not to say anything at the time on Saturday. I will not be back to the dealership. Thank you. More
Other Employees Tagged: Buffy Smith
November 10, 2025
Great experience. Very professional staff Everyone was very helpful and professional. Will definitely do more business in the future Very professional staff Everyone was very helpful and professional. Will definitely do more business in the future More
Other Employees Tagged: Elijah

