Buffy Smith
Buffy Smith at Tony Serra Nissan

Buffy Smith

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
5.0
12 Reviews

I'm Buffy Smith, a dedicated Service Advisor at Tony Serra Nissan in Cullman. As a proud Cullman native and grandmother, I value integrity, kindness, and community in everything I do. With years of experience in customer service and automotive care, I'm committed to making every visit easy, informative, and stress-free. My goal is to provide each guest with exceptional service and peace of mind. Thank you for trusting me with your service needs!

Dealership Experience

3 mos

Industry Experience

25 yrs, 10 mos

5.0

12 Reviews

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12 Reviews of Buffy Smith

November 19, 2025

Dealership Rating
Employee Rating

Quick and very informative. Great experience. Very informative on important information. Was quick and punctual for the appointment time. More

by Peppermintglover
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

November 19, 2025

Dealership Rating
Employee Rating

Everyone so wonderful! !! Fast and great service The communication was really good. They texted me with every update More

by Joe_embry
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

November 18, 2025

Dealership Rating
Employee Rating

Excellent crew of people ? ? They really care about their jobs,and the customer They are just good More

by marcella63rose
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

November 16, 2025

Dealership Rating
Employee Rating

Even though I didn't have an appt, they were able to address a new concern with the tires on my car. Also gave me information on what it means and how to address in the future. More

by mliles0
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

November 12, 2025

Dealership Rating
Employee Rating

Good service. Outrageous price. Will not be back. They priced the job . I would have left. But they had a $189 charge for diagnostics. So I was screwed either way. More

by brianjlindsey@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 11, 2025

Dealership Rating
Employee Rating

Buffy did a great job taking care of our needs she made sure our problem was taken care of More

by Kjjeffro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 10, 2025

Dealership Rating
Employee Rating

The customer service was excellent but I'm not happy with the price I paid just for the diagnostic test. And my oil was not changed as asked for but I was so upset that I'm not worried about it anymore. So I More

by aehankins09
Recommend Dealer
No

Other Employees Tagged: Buffy Smith

November 10, 2025

Dealership Rating
Employee Rating

Great experience. Very professional staff Everyone was very helpful and professional. Will definitely do more business in the future More

by BRADLANIER40
Recommend Dealer
Yes

Other Employees Tagged: Elijah

November 10, 2025

Dealership Rating
Employee Rating

Everything was great Everything was great Everything was great Everything was great Everything was great Everything was great More

by Kjk2413
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

November 10, 2025

Dealership Rating
Employee Rating

Everyone was very nice. I really appreciated the way they kept me updated on the progress of my Rogue as I was waiting. More

by Donnacaye2377
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

1

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