Byron Soler

Kudos to my MB Salesman of many years , Carlos Escobar (now in Finance) who took my call on Memorial Day Weekend when out of the blue my EQS 580 all of the sudden died when I went to start it - and to B (now in Finance) who took my call on Memorial Day Weekend when out of the blue my EQS 580 all of the sudden died when I went to start it - and to Byron one of the Maintenance managers who after 2 separate Towing Trucks from Roadside Assistance ( 3rd party providers and not MB operators) miserably failed to tow my car back to the MB dealership- Byron with Carlos on the line found me a SUPERMAN MB Employee by the name of Jose Cruz , who was on vacation at the time , left his family and came with his 2 boys on the tow truck , saw the situation where to pull back the car with a normal towing would have caused the concrete wheel stop to tear out the front fender, and Jose took out these metal contractions that he had on his tow truck and a star war like air pump and to the marvel of myself and people who had gathered to see what Jose was doing - Jose miraculously was able to quickly and safely do what 2 Roadside Assistance Tow Trucks had failed - which as Jose said there is always a way- so Amen to that and my sincere gratitude to Jose Cruz -for his commitment to Mercedes Benz and his spirit of a can do attitude and thanks also to the team named here, which goes to prove that when a business has an enlightened leader like Manager Mike Rodriguez the right attitude is contagious throughout the entire team - Sincerely - Willy A. Bermello More

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I have know Byron since he was a service advisor. He is exceptional. Always there to help and shows interest in everyone. He is the Service Manager Bill Ussery has ever had. He is exceptional. Always there to help and shows interest in everyone. He is the Service Manager Bill Ussery has ever had. More

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Byron Soler and Henry LLanos go of their way to assist. All staff is courteous and attentive All staff is courteous and attentive More

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Great service. Good to have a dealer that knows your name. Always meets delivery schedule. Good to have a dealer that knows your name. Always meets delivery schedule. More

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Professional, personalized and excellent service. The service area is very nice and comfortable. Marcos and Byron understand the meaning of true customer service and value of clients. The service area is very nice and comfortable. Marcos and Byron understand the meaning of true customer service and value of clients. More

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Professional friendly effective. Compassionate for her clients and loves her job . It shows in the interaction. I also like her quick responses on text Compassionate for her clients and loves her job . It shows in the interaction. I also like her quick responses on text More

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As a repeat customer, I can confidently say that Byron and Valentin consistently go above and beyond. Their exceptional service and genuine helpfulness make every visit a positive experience. I know I can and Valentin consistently go above and beyond. Their exceptional service and genuine helpfulness make every visit a positive experience. I know I can trust them with my car, and that’s why I’ll keep coming back whenever I need service. Highly recommended!" More

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I would like to commend Mr Byron Solar and Roberto Cardenas for their prompt, friendly and effective solution to my dilemma of getting a loaner whilst my car is being fixed because of the recall. N Cardenas for their prompt, friendly and effective solution to my dilemma of getting a loaner whilst my car is being fixed because of the recall. Not only were they very accomodating they kept me inform of the service. This duo went above and beyond and provided great customer service Thanks again More

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I have been going to this dealership for over 20 years because of the incredible level of service they provide. My service advisor Byron Soler does an excellent job which is why I am such a long time loy because of the incredible level of service they provide. My service advisor Byron Soler does an excellent job which is why I am such a long time loyal customer. More

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Excellent and friendly service! Timely delivery of vehicle and work done explained thoroughly and nicely. Timely delivery of vehicle and work done explained thoroughly and nicely. More

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