Calvin Parnell, Sr | Page 8

I was very impressed with this dealorship. This is the first brand new car that I've ever purchased and I was anxious about the whole process. Calvin was excellent walking me through the proces This is the first brand new car that I've ever purchased and I was anxious about the whole process. Calvin was excellent walking me through the process and took care of everything. He was so professional and wonderful to work with! It was so painless. Would highly recommend this dealership to anyone looking for a vehicle More

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I Love Russel My most recent experience was one of the best that I have encounter  when having my car serviced.  My service advisor, Meya Stamper was thorough in he My most recent experience was one of the best that I have encounter  when having my car serviced.  My service advisor, Meya Stamper was thorough in her helping me to understand the reason for the recall on my car as well as what I should expect with my milestone service for the day.   She arranged for me to couple my recall  visit with  my 10,000 mile service. After, I explained my obligations for the day, she arranged a loaner for me.  That's when I met the very warm and personable rental agent Sheri Melton.  Sheri also very thorough in explaining the policies for using the loaner service at Russel. My entire day was productive  because Russel accommodated my needs while servicing my car.   That's why I Love Russel!  I have no trepidation about my next service, for I believe through this experience that Russel will take care of my automotive needs.   Charles & Janice Green More

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I hate car shopping, but Mr. Parnell treated me with respect I bought my Rav4 a few months ago after shopping multiple dealerships for several weeks. Calvin Parnell really listened to what I wanted, didn't push I bought my Rav4 a few months ago after shopping multiple dealerships for several weeks. Calvin Parnell really listened to what I wanted, didn't push me, and treated me with respect throughout. I had a few issues with the dealership when it came time to finalize the deal/purchase price, but Mr. Parnell was consistently professional and stuck with me through the process until I was fully satisfied. I would be happy to recommend working with Mr. Parnell. More

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Extremely Happy from beginning to end To walk thru this sales process with honest trustworthy people whom I felt very comfortable with. They went far and beyond to make this sale of my 20 To walk thru this sales process with honest trustworthy people whom I felt very comfortable with. They went far and beyond to make this sale of my 2014 Toyota Camry a success. My sales agent Calvin Parnell provided his knowlede of not only the vehicles, but each and every product that Russel Toyota offered, from the appraisal of my trade in, which was not enough to pay off my previous loan, to the extended warranties to special rebate offers were just a few of what I recvd all within 1hr. Then came one of the best financing specialist every Meagan Bailey who shared with me that she had only been there a short period of time, she was extra wonderful. Devoted to making you as comfort with your monthly pymts. as possible (no dwn pymt). This team of people's were there to see my tears of joy. Something I didn't think I could do on my own. Extraordinary Confidence staff that work for you. Sign Happy as can be me KC. I love my Camry. Thanks to all that made it possible. More

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First I would like to start off by saying that I am still extremely excited about my recent purchase of a brand new 2013 Toyota Corolla. The experience I had at Russel could have not been any better because extremely excited about my recent purchase of a brand new 2013 Toyota Corolla. The experience I had at Russel could have not been any better because I felt that my consultant Mr. Calvin Parnell did a phenomenal job in helping me get into a new car. I didn't feel any pressure into buying a car that I was not completely satisfied with and to top it off my payments are reasonable and affordable. If I had to do it all over again I would choose Russel Toyota every time. More

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Great dealership with great people. Calvin was extremely helpful in assisting me with my purchase of a new prius c. I would definitely recommend russel toyota and plan to buy again from them in the future. helpful in assisting me with my purchase of a new prius c. I would definitely recommend russel toyota and plan to buy again from them in the future. More

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I went to the dealer because my 2010 Camry was a total loss. I had been in a rental when I arrived and really just went in to discuss my options. I knew the insurance company would be cutting my check soo loss. I had been in a rental when I arrived and really just went in to discuss my options. I knew the insurance company would be cutting my check soon and I did not want to be without a car. I worked with Matt and he was able to get me into the exact car that I wanted. Calvin assisted me with all the logistics and even offered to follow me home in order to drop the car. Jimmy, in finance, was so nice, direct and to the point. I thought the process was going to be a hassle but they made the experience a great one and I really appreciate. I would and actually have, recommended them to others. They were awesome. More

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When my husband and I walked into this dealership, no one greeted us. Two women sat at a desk inside the door and while one held the phone receiver and talked, the other was busy dialing the phone. (The sam greeted us. Two women sat at a desk inside the door and while one held the phone receiver and talked, the other was busy dialing the phone. (The same phone- 2 women to make 1 phone call!)They never gave us eye contact or any type of greeting. We wandered the floor and no one approached us and the 2 women still seemed busy doing the job of 1 person. Finally my husband said he didn't want to buy a car there and as we left a salesman came up and greeted us. From there on in this place gets 5 stars. Calvin's high rating was added to the overall bad so far to give this dealer an OK rating.He arranged to show us the car we were interested in, arrange a test drive for us and talked a bit about financing. We were disappointed there were no incentives so we did leave to think things over. He even called back a few days later to see how things were going with our car buying decisions. We did end up buying elsewhere, mostly because the price was much better there with many incentatives, but with the first lack of welcome to Toyota, we were not sure we wanted to deal with this dealer. More

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After much online research, car dealer visits, phone calls and stress I was referred to Calvin Pernell at Russel Toyota by a friend of my husband's. Calvin helped to relieve a great deal of my stress a calls and stress I was referred to Calvin Pernell at Russel Toyota by a friend of my husband's. Calvin helped to relieve a great deal of my stress and anxiety in purchasing a new car for the first time in over 10 years. He put me in the car I wanted, with the options I wanted, for the price I wanted. Calvin accomplished all of this by generating a level of trust between us and relating to me as an informed consumer with an eye on the bottom line. I have a great deal of respect for him as a sales person and a person of integrity. I was also pleasantly surprised by the respectfulness and warm attitude of the rest of the Russel team, including the receptionist at the front desk that located Calvin for me when I first arrived, the lady that went over the undercoating, and paint protector options, and the finance man, Jay. Especially Jay - I was very insistent on comparing his calculations to those on my calculator. He was soooo patient. As Calvin showed me where I would bring my car for service, Aaron Slaughter, the Assistant Service Manager, gave me his card and encouraged me to call him personally to schedule appointments. Even the young man that I rode with to put gas in the car so that I could take it out for a test drive was warm and personable. I have to say that I was pleasantly surprised by my interactions with each person at Russel after very negative experiences at my last car dealer. I hope to continue a positive relationship with Russel in the future as I return for servicing on my new Rav4. More

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