Carlos Acosta | Page 19

lack of clarity/honesty The sales people did not tell me the car was not certified pre-owned Honda and that the rear bumper had been repainted until documentation was already The sales people did not tell me the car was not certified pre-owned Honda and that the rear bumper had been repainted until documentation was already in progress. Additionally, they included a fee such as VIN etching, nitrofill, and something else which is something already on the used vehicle. I was shown the final price of the car with taxes and documentation included but without these extra ADD-ONs of $1000. I was in the process of backing out of the deal due to deceitful practices. If it were not for my significant other and her hopes set on this particular vehicle, I would have left the place immediately. More

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First time leasing Carlos made my experience an experience. Its been 19 years since I looked in a showroom and he made my day. I hope he's there when my lease runs out. Carlos made my experience an experience. Its been 19 years since I looked in a showroom and he made my day. I hope he's there when my lease runs out. More

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Informative I learned about car payments and credit score. The salesman, Carlos, and a manager, Ray, really helped me get a great car in my budget. I learned about car payments and credit score. The salesman, Carlos, and a manager, Ray, really helped me get a great car in my budget. More

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Great experience As soon as I stepped inside the dealership everyone was friendly from beginning to end. The whole buying a new car experience was easy and quick As soon as I stepped inside the dealership everyone was friendly from beginning to end. The whole buying a new car experience was easy and quick More

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Approval Great customer service by Carlos Acosta. With my concerns of not being able to get approved he calmed me down and did everything in his power for me! Great customer service by Carlos Acosta. With my concerns of not being able to get approved he calmed me down and did everything in his power for me! Great service! More

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Best sales person Carlos was one of the best sales person I have ever dealt with, he was kind and I did not feel any pressure. He understood my needs, asked me question Carlos was one of the best sales person I have ever dealt with, he was kind and I did not feel any pressure. He understood my needs, asked me questions to make sure I was getting the car I needed. I would recommend Carlos to all my friends and family! DCH Kay Honda is a great dealership. More

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Excellent customer service I want to thank Carlos Acosta and James Barry for making my mother and I experience at the dealership unforgettable. At no point it felt like I was be I want to thank Carlos Acosta and James Barry for making my mother and I experience at the dealership unforgettable. At no point it felt like I was being rushed to buy a vehicle. Everything felt so smooth. From the price to the car they made sure that everything was good with us. And if it wasn’t they went above and beyond to make sure that it was. I highly recommend Carlos Acosta as a salesman and James Barry as your finance trust me they will only get you the best deal possible. More

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My first time! It was my first time checking out a new car for myself and this location is absolute amazing. Carlos was able to answer all of my tedious questions an It was my first time checking out a new car for myself and this location is absolute amazing. Carlos was able to answer all of my tedious questions and take me through the process before we even started. He was a great help. I would recommend this place to ask my family and friends. More

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Great Service Had a great and easy experience with Nader in getting a new lease deal. Was not planning on getting a new car that day but the deal was too good to sa Had a great and easy experience with Nader in getting a new lease deal. Was not planning on getting a new car that day but the deal was too good to say "no"! Happy to be staying in the DCH Kay Honda family. More

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Long Distance Car Buying Got a really great deal on a 2015 VW Golf R about a week ago. As I'm in Texas and unable to make the trip up there I thought it might be a tough if no Got a really great deal on a 2015 VW Golf R about a week ago. As I'm in Texas and unable to make the trip up there I thought it might be a tough if not impossible task to get the car I wanted. Megan and Andres were very helpful and professional in helping me go through the buying process from over 1700 miles away. They even were so kind as to drive the car to an independent mechanic to have it looked at. I haven't driven the car yet as it's still awaiting shipment but I'll update when it gets here. Update: Car shipped out today and Carlos went above and beyond in helping me out on short notice since Andres was off when the shipping company finally came to get it. He took very detailed pictures of the car and even provided me with a video of them loading it onto the trailer. This has been the best experience I've ever had with a dealership, and I never even met them in person. If you've got your mind set on a car and feel uncomfortable with buying over long distance, this is the dealership for you. More

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