Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Carlos Balula

Overview Reviews (78) Inventory (398)

Contact Me

View All Employees

< View All Employees

Carlos Balula

Refer Me

Carlos Balula

Service & Parts Director

Sport Mazda North

400 N US Hwy 17 92
Longwood, FL 32750

Contact Me

4.7

78 Reviews

Overview Reviews (78) Inventory (398)

Dealership Experience

4 yrs, 8 mos

Industry Experience

37 yrs, 5 mos

Languages Spoken

English

Portuguese

4.7

78 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Carlos Balula

Name

Email or Mobile Phone

Text

Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

78 Reviews of Carlos Balula

May 21, 2024

Dealership Rating

Employee Rating

Employee who works at the services department are just not polite and always have an attitude whenever I ask a question.. I had to bring my car back in more than 3 times for the same issue. I always expla not polite and always have an attitude whenever I ask a question.. I had to bring my car back in more than 3 times for the same issue. I always explain that they won’t feel vibration on the steering wheel due to the fact they do not drive the car every day like I do. Another common issue was the AC Motor first time they clean it and the second time they replace the motor and bringing it back the third time for the same issue. Nothing but problem ever since I got the car back from the services department More

by Gadiel Velez

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brian Celso, Dan Parker, Tyler Erhardt, Ray Navas, Jujuan Reilly

Helpful 0

Report | Print

May 09, 2024

Dealership Rating

Employee Rating

At Sports Mazda they always treat you like your family. The people that work there are always professional and honest people from the General manager to the lot porters. I will always stay loyal to them. The people that work there are always professional and honest people from the General manager to the lot porters. I will always stay loyal to them. More

by Labrumba343

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jose Ramos, David Fant, Zee Saidi, Brian Celso, Dan Parker, Chris Harris, Jujuan Reilly, Joe Gearst

Helpful 0

Report | Print

May 10, 2024 -

Sport Mazda North responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

April 05, 2024

Dealership Rating

Employee Rating

The always are very good at taking care of the problems of my car and do a great job of my car and do a great job More

by Badgerwahl

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Celso, Ray Navas

Helpful 0

Report | Print

Apr 07, 2024 -

Sport Mazda North responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 30, 2024

Dealership Rating

Employee Rating

I appreciate the inspection video but it would have been nice if you topped off the fluids No windshield washer fluid! I hope you put oil in it! nice if you topped off the fluids No windshield washer fluid! I hope you put oil in it! More

by Tony.gianfransico

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Celso, Tyler Erhardt, Ray Navas, Jujuan Reilly, Isander Plaza

Helpful 0

Report | Print

Apr 02, 2024 -

Sport Mazda North responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 27, 2024

Dealership Rating

Employee Rating

Great customer service and Management. Took care of my cars every need and more. Will be buying a new car there soon! Took care of my cars every need and more. Will be buying a new car there soon! More

by Hal

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Parker, Ryan Parker, Tyler Erhardt

Helpful 0

Report | Print

Mar 29, 2024 -

Sport Mazda North responded

Hello Hal, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2024

Dealership Rating

Employee Rating

I will never go to this dealers service department again unless it is unavoidable. They are very unprofessional to say the least. Mealey family owns this dealer and many others which I will avoid as well. S unless it is unavoidable. They are very unprofessional to say the least. Mealey family owns this dealer and many others which I will avoid as well. Sales department has the normal unsavories that all dealers have. More

by re.knowles

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Tyler Erhardt, Ray Navas , Jay Diaz

Helpful 0

Report | Print

Mar 26, 2024 -

Sport Mazda North responded

Hello. This is Jay Mealey and I own Sport Mazda North. I appreciate your feedback but I would like to have some more details as to what led to your review. I would be happy to help you resolve any issues you have. Please reach out to me directly at jaymealey@gmail.com. Thank You

Apr 08, 2024 -

re.knowles responded

I responded privately as the owner asked on 3/27/2024 and never got a response from this dealer. I wrote; Good morning, I took my truck (which I purchased from you) in for service because I could not fill it with fuel and left it on a Friday, my Service advisor Jay Diaz told me it would be looked at early the following week which was fine. I texted a few times the next week to check progress and never got a reply then called and was put on perpetual hold. After close to a week, I called and finally got through because I asked to speak to someone in charge and was given to a woman in in the service department who didn't know anything about my repair, I then asked to speak to her supervisor or just someone who could tell me what was going on. I was transferred again to a Ms. Garcia who also could not give me any information then told me Jay Diaz was checking on my repair and I would definitely hear from him that same day, I never got a call, probably because Jay was promoted and was no longer at that dealership (I found out later) So either she didn't know or care to find out or she just lied. I was understandably upset at this point. She absolutely escalated the situation instead of handling a situation clearly created by your service department. I called midday the next day and Ms. Garcia answered, when I asked about my repair, she told me "I already told you it was ready" with an attitude but still could not tell me how much it was, what was repaired or whether it was warranty or not. Normally by that time I would have heard about my repair along with a video of what was done and told when I could pick it up. If I hadn't called, I would not have known when it was ready, and this woman acted like it was my fault. She raised her voice to talk over me to the point that people in my office could hear her. I finally came to pick it up the following Saturday, paid $470 for the repair and drove to a gas station and tried to fuel the truck, but I could not. They had not fixed the problem and immediately drove back to the shop where Carlos (service manager) got involved, was very nice and offered me a loaner while they repaired the vehicle. Finally, someone that acted like they cared that I was a customer. Jay, put yourself in my shoes, when Jay Diaz left, he left my repair and who knows what else and ran without any regard for your customers. By the way Jay also lied to me in previous repair where I asked for a transmission oil & filter change which he told me they would do but when I got the video from the tech, he said he sucked the oil out and refilled and did not change the filter. Pretty sure Jay charged me $390 for that "repair" and when I called him on it he said it isn't recommended on a 90+ thousand-mile vehicle which I understand but don't lie to me and overcharge me. Totally unethical. That is why I will not spend money with your dealerships again. I look forward to your response. Russ Knowles

March 07, 2024

Dealership Rating

Employee Rating

Great customer service Friendly employees Nice clean dealership Even wash your car after the service is done. Excellent. dealership Even wash your car after the service is done. Excellent. More

by mac07051968

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ray Navas

Helpful 0

Report | Print

Mar 13, 2024 -

Sport Mazda North responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

February 13, 2024

Dealership Rating

Employee Rating

I just enter into my second lease with Mazda North. The customer service is excellent. AJ and Connor were really helpful in getting set with the new lease. I also want to give kudos to their service de The customer service is excellent. AJ and Connor were really helpful in getting set with the new lease. I also want to give kudos to their service department who is always on point! They will definitely keep me a Mazda customer!! More

by MichelleTyson

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Connor O'Hare, Aaron Jimenez, Beth Campbell, Jujuan Reilly , The gentlemen in Finance that I worked with is not listed but he was awesome too.

Helpful 0

Report | Print

Feb 16, 2024 -

Sport Mazda North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out to us if there's anything more we can do!

January 03, 2024

Dealership Rating

Employee Rating

Best customer service ever. The staff is amazing, just exceptional people. I am honored and proud to call them my extended family. The staff is amazing, just exceptional people. I am honored and proud to call them my extended family. More

by SA9697

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jose Ramos, David Fant, Brian Celso, Mark Cappetta, Dan Parker, Paul Erhardt, Bud Daley, Beth Campbell , Jay Diaz

Helpful 0

Report | Print

Jan 05, 2024 -

Sport Mazda North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sport Mazda North. If you have any further questions, please give us a call. We're always happy to help!

January 02, 2024

Dealership Rating

Employee Rating

Very good the service fast nice goof job mechanic Efctive place clear big beatiful excellbet Efctive place clear big beatiful excellbet More

by THIAGO2235375

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Celso, Tyler Erhardt, Ray Navas, Jujuan Reilly, Isander Plaza , Jay Diaz

Helpful 0

Report | Print

Jan 04, 2024 -

Sport Mazda North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Dealership Inventory (398 Vehicles)

2021 Mazda CX-5 | used

$23,980

2021 Mazda CX-5

used

Snowflake White Pearl exterior

Automatic

Front-wheel Drive

$23,980

View Vehicle Details

View Details

2023 Mazda CX-30 | used

$28,980

2023 Mazda CX-30

used

Soul Red Crystal Metallic exterior

Automatic

All-wheel Drive

$28,980

View Vehicle Details

View Details

2024 Mazda CX-30 | new

$26,257

2024 Mazda CX-30

new

Platinum Quartz Metallic exterior

Automatic

All-wheel Drive

$26,257

View Vehicle Details

View Details

2023 Mazda CX-9 | used

$32,980

2023 Mazda CX-9

used

Snowflake White Pearl exterior

Automatic

All-wheel Drive

$32,980

View Vehicle Details

View Details

2024 Mazda CX-30 | new

$29,017

2024 Mazda CX-30

new

Machine Gray Metallic exterior

Automatic

All-wheel Drive

$29,017

View Vehicle Details

View Details

2021 Mazda CX-5 | used

$22,980

2021 Mazda CX-5

used

Snowflake White Pearl exterior

Automatic

All-wheel Drive

$22,980

View Vehicle Details

View Details

View All Inventory

Get a $100.00 check when your friends make a purchase here.

By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.