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Carlos Martinez
Carlos Martinez at Manly Honda

Carlos Martinez | Page 2

Sales Consultant

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

4.6
54 Reviews
4.6

54 Reviews

Write a Review

54 Reviews of Carlos Martinez

February 10, 2024

Dealership Rating
Employee Rating

very good no cpmplains happy satisfecho y espero regresar muy pronto gracias y jose del servicio muy profecional More

by SAMUEL.TORRES98
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

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January 17, 2024

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Employee Rating

Bad Bad, no one has helped me get my car fixed They just pass the buck More

by Twister
Recommend Dealer
No

Other Employees Tagged: Carlos Martinez

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Jan 18, 2024

Manly Honda responded

Hi Twister, My name is Jose Rocha, customer experience manager, and I apologize that we did not provide a five-star experience nor help facilitate the repair of your vehicle. That is not tolerated. I am not able to find a profile with Twister. Can I please get the phone number we use to access your service profile? I can be reached at 707-535-1163 or email: jrocha@manlyauto.com Hope to help ASAP Best, your Manly Honda

January 16, 2024

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Employee Rating

I call them leave a voicemail, never heard back. We got quote a for a part and I call with a question, I think is a mistake, never heard back. More

by m_antoniosz
Recommend Dealer
No

Other Employees Tagged: Carlos Martinez

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Jan 16, 2024

Manly Honda responded

m_antoniosz, Thank you for being the best part of Manly Honda. My name is Jose Rocha, Customer Experience Manager, and I want to help with your request and better understand where we failed. Can I please get your phone number or email address we have on file? This is not acceptable. And I apologize for the headache this has caused. My number is 707.535.1163, or by email at: jrocha@manlyauto.com

January 15, 2024

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Carlos was great. I bet I've received a dozen texts to rate your company. That feels like harassment More

by RICH69
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

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January 14, 2024

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They handled the customer very nicely and treat everyone like a family and do their job properly and on time . I prefer my friends to go with manly honda More

by Sandeep kumar
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

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January 14, 2024

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Very professional, excellent customer service Low pressure, excellent follow-up, good value I wish that I had used Manly years ago More

by John Cecil
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

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January 13, 2024

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Employee Rating

Given poor information about how long for repairs and delays in repair start no loaner car available and creating problems with ability to drive to work and home. More

by JERRYPACIFICPLACE
Recommend Dealer
No

Other Employees Tagged: Carlos Martinez

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Jan 15, 2024

Manly Honda responded

Hi JERRYPACIFICPLACE, Apologies on behalf of manly Honda for not creating an excellent experience. Can I please get the phone number we have your service profile set up with? My name is Jose Rocha customer experience manager, I would like to connect with you to learn more about what happened and how we can improve. I can be reached at 707-535-1163 or jrocha@manlyauto.com. Thank you for being the best part of Manly Honda! Until next time

January 13, 2024

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Everything I come in, the services reps are very professional and curtious. Lucia has helped me twice now, and I appreciate how patient and thorough she has been. She is very pleasant More

by Desiree V.
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

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December 30, 2023

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Employee Rating

Me dieron un tiempo para reparar mi auto y aún no recibo respuesta y siempre me dicen la parte aún no llega muy mala atención la que e recibido y aún no tengo mi auto ya van tres semanas More

by FABINNYALEXANDER2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 02, 2024

Manly Honda responded

Hola FABINNYALEXANDER2010, Mis disculpas, todavía no hemos arreglado su auto. No puedo encontrar una cuenta con el nombre de usuario utilizado. ¿Puedo obtener el número de teléfono de contacto que usamos para acceder a su perfil de servicio? Tengo la tarea de registrarme y hacer las cosas bien. Me pueden contactar al 707 535 1163 o por correo electrónico a jrocha@manlyauto.com. Mi nombre es Jose Rocha, y soy gerente de Experiencia del cliente. ¡Gracias por ser la mejor parte de Manly Honda! ¡Feliz año nuevo!

December 29, 2023

Dealership Rating
Employee Rating

No Carlos helped and did a great job with servicing my vehicle End of story More

by RYANROCK
Recommend Dealer
Yes

Other Employees Tagged: Carlos Martinez

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