Carlos Pelayo
Carlos Pelayo at Toyota of Downtown L.A.
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Carlos Pelayo | Page 4

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.3
34 Reviews

Languages Spoken

English English

Spanish Spanish

4.3

34 Reviews

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34 Reviews of Carlos Pelayo

January 07, 2023

Dealership Rating
Employee Rating

Carlos provided a great experience. I appreciated the quick service time (was estimated 2 hours, but took less than an hour). Toyota DTLA is efficient, professional, and thorough. More

by Nicholas B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2023

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Toyota of Downtown LA Team

October 05, 2022

Dealership Rating
Employee Rating

It was a super excellent service, thank you maria arrollo , i always recommend this place to all my family and friends More

by gally777rivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Marcos Aguilar , Alex Anaya, Maria Arroyo, Abraham Alvarado , Erick Cordova, Jacqueline Hercules, Delia Herrera Garcia, Norma Lopez, Erik Orellana

Oct 07, 2022

Toyota of Downtown L.A. responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

October 03, 2022

Dealership Rating
Employee Rating

Thank you Carlos For your help For explaining me all the details For bringing to my attention the need to do extras maintenance for other parts of the car I will certainly come back for any further More

by Fadi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 05, 2022

Toyota of Downtown L.A. responded

Hi Fadi and thank you for your kind words. We are very happy to hear that Carlos was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

September 30, 2022

Dealership Rating
Employee Rating

Carlos pelayo treated me with the upmost respect and quality customer service. I really appreciate his patience in detailing all the services my car needed. Thank you! More

by OB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 04, 2022

Toyota of Downtown L.A. responded

Thank you for your kind words. We are very happy to hear that Carlos was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

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