Carrie Hoffman
Carrie Hoffman at Liberty Mazda

Carrie Hoffman

Service Advisor

Liberty Mazda

91 W Service Rd
Hartford, CT 06120

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4.9
168 Reviews
4.9

168 Reviews

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168 Reviews of Carrie Hoffman

July 17, 2025

Dealership Rating
Employee Rating

I always received fantastic treatment from the staff at Liberty. Carrie is great to work with and they are lucky to have her. More

by danielle.beaudoin
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman

Jul 17, 2025

Liberty Mazda responded

Thank you for choosing Liberty Mazda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 17, 2025

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Beautiful show room friendly service and Carrie is always so nice and welcoming. Easy check out and afternoon special price on oil change. More

by dawndeedo
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason Secor

Jul 18, 2025

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 04, 2025

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Service was quick and done accurately. The video inspection they send is also great as it confirms the inspection was completed and the condition of your vehicle. Waiting area is also grea More

by Jsalt
Service Price Transparency
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Recommend Dealer
Yes
Jul 04, 2025

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

July 04, 2025

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Employee Rating

The dealership is beautiful and the service department is terrific. If you can make an appointment online without having to call I suggest you do so. The woman who answers the phones and makes the appointmen More

by Soccerfan227
Service Price Transparency
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Recommend Dealer
No
Jul 05, 2025

Liberty Mazda responded

Thank you for your business. We are sorry to hear that your initial contact with our dealership did not meet our normal high standard of customer service. Your comments aren't the type of feedback we are used to hearing. That said we take the customer experience very seriously and we cannot get better without honest feedback like yours. If you are comfortable sharing more details please reach out to one of the managers listed below. Again, we thank you for your business and look forward to helping you again in the future. Jason Secor Service Manager secorj@exeutiveag.com Jason Behan General Manager Behanj@executiveag.com

July 03, 2025

Dealership Rating
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Friendly, Honest and Respectful I never expected this to be so easy and trouble free. My wife and I are extremely impressed with your customer service. I have done business with Columbia Ford and Gat More

by CARLM.NEFF
Service Price Transparency
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Recommend Dealer
Yes
Jul 03, 2025

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 22, 2025

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A great place to take my new Mazda for a first oil change. All were pleasant and helpful. Rated Carrie lower because she hasn't learned yet about greeting customers when they are escorted to her count More

by Katherine
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Recommend Dealer
Yes

Other Employees Tagged: Forgot his name who greeted me in the entry service bay.

Jun 22, 2025

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 20, 2025

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Carrie is fantastic. Definitely appreciated the explanation when it came to what services needed to be completed. Appreciate everyone there. More

by SANDOVALLUKEA
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Recommend Dealer
Yes

Other Employees Tagged: Alana Alvarez

Jun 20, 2025

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

June 20, 2025

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Great service. Thirteen, twelve, eleven, ten, nine, eight, seven, six, five…maybe change this part. More

by JUSTINBELICH
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Recommend Dealer
Yes

Other Employees Tagged: Alana Alvarez

Jun 20, 2025

Liberty Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

June 20, 2025

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Employee Rating

The staff was very professional and friendly. They answer any questions that I have. And the mechanic are very professional. More

by ANTOINOROSADO
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Recommend Dealer
Yes
Jun 21, 2025

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 18, 2025

Dealership Rating
Employee Rating

Great experience with my first service at Liberty Mazda. My car was quickly taken care of, cleaned and I was on my way. More

by JBOUQUOT
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Peruta

Jun 19, 2025

Liberty Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Mazda!

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