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Casey Desotell

Overview Reviews (11)

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Casey Desotell

Service Writer

Eagle Chevrolet Buick GMC

329 E Main St
Morehead, KY 40351

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5.0

11 Reviews

Overview Reviews (11)

Dealership Experience

3 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

English

5.0

11 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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11 Reviews of Casey Desotell

July 11, 2026

Dealership Rating

Employee Rating

Very friendly and professional! !! The whole experience was very good. Prompt on time. Got a text that vehicle was finished and pickup and xx out was quick and easy. !! The whole experience was very good. Prompt on time. Got a text that vehicle was finished and pickup and xx out was quick and easy. More

by CHALL122567

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

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Jul 11, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad to hear you had such a great experience with our team. Providing friendly, professional service while keeping our customers informed throughout the process is something we take pride in. We’re happy our communication, prompt service, and easy pickup process helped make your visit a smooth one. Thank you for choosing Eagle Chevrolet GMC!

June 23, 2026

Dealership Rating

Employee Rating

Very good Everyone was very courteous and the lady I dealt with was great No more words sorry I said it all dealt with was great No more words sorry I said it all More

by omagordon03

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

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Jun 26, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad to hear everyone was courteous and that you had a great experience with our team. We truly appreciate your support and thank you for choosing Eagle Chevrolet GMC!

June 23, 2026

Dealership Rating

Employee Rating

Great experience, knowledgeable staff Casey kept me informed with what was going on with my vehicle. She is top notch! informed with what was going on with my vehicle. She is top notch! More

by Roman

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

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Jun 26, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re so glad you had a great experience and found our staff knowledgeable and helpful. It’s wonderful to hear Casey kept you well informed and provided top-notch service throughout your visit. We truly appreciate your kind words and thank you for choosing Eagle Chevrolet GMC!

June 20, 2026

Dealership Rating

Employee Rating

Great service. Had a tire sensor failure and it was replaced kin a jiffy. very friendly and concerned staff for the welfare of the customer. Had a tire sensor failure and it was replaced kin a jiffy. very friendly and concerned staff for the welfare of the customer. More

by vcnt.cano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay, Rick Adams, Dan Boyd

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Jun 22, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad we could get your tire sensor replaced quickly and get you back on the road in no time. It’s wonderful to hear our team was friendly and genuinely concerned about your needs. We appreciate your kind words and thank you for choosing Eagle Chevrolet GMC!

June 18, 2026

Dealership Rating

Employee Rating

They were great, worked fast to get us back on the road. Would highly recommend them to anyone!!!! Would highly recommend them to anyone!!!! More

by LORETTA.LITTERAL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 19, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team was able to get you back on the road quickly and provide a great experience. We truly appreciate your recommendation and thank you for choosing Eagle Chevrolet GMC!

June 16, 2026

Dealership Rating

Employee Rating

Solid dealership Great employees. Always treated with a smile and a Thank You got your business Always treated with a smile and a Thank You got your business More

by boydbj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brittney Compton, Jason Dickey, Matthew Hay, Rick Adams, Dan Boyd

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Jun 19, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re proud to have such a great team, and we’re glad you’re always greeted with a smile and made to feel appreciated. Thank you for your kind words and continued support. We truly appreciate your business and thank you for choosing Eagle Chevrolet GMC!

June 11, 2026

Dealership Rating

Employee Rating

Casey has been very polite and courteous. I plan to return for future business. Autos are always needing maintenance. I plan to return for future business. Autos are always needing maintenance. More

by tabs_mom

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 12, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad Casey provided such polite and courteous service. We truly appreciate your trust in our team and look forward to helping you with your future maintenance needs. Thank you for choosing Eagle Chevrolet GMC!

June 11, 2026

Dealership Rating

Employee Rating

She was very friendly and she worked around my work schedule and got me a rental. So satisfied highly recommend schedule and got me a rental. So satisfied highly recommend More

by Sheenadonathan63

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Casey Desotell

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Jun 12, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team was able to work around your schedule and help arrange a rental to make the process as convenient as possible. It’s great to hear you were so satisfied with your experience. We truly appreciate your recommendation and thank you for choosing Eagle Chevrolet GMC!

May 22, 2026

Dealership Rating

Employee Rating

Service thoroughness was lacking on this visit. I had to return to the dealership, on the same day, because some of the work order was not completed by the tech. I was told it was as all finished, I had to return to the dealership, on the same day, because some of the work order was not completed by the tech. I was told it was as all finished, I paid my bill and left, then received a call, asking if I could return because the air filter has not been changed yet. More

by Michael

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Dan Boyd

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May 22, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for your feedback. We apologize for the inconvenience and frustration of having to return after being told all of the work had been completed. That’s not the level of thoroughness or communication we strive for. We appreciate you bringing this to our attention and will use your feedback to help improve our process moving forward.

May 19, 2026

Dealership Rating

Employee Rating

Eagle done a great job they got me in early on a Saturday and I was still able to enjoy my Saturday Saturday and I was still able to enjoy my Saturday More

by mrtaulbee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay, Rick Adams, Dan Boyd

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May 21, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad our team was able to get you in early and have you back on the road quickly so you could still enjoy your Saturday. We appreciate you choosing Eagle Chevrolet GMC!