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Matthew Hay

Overview Reviews (17)

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Matthew Hay

Service Writer

Eagle Chevrolet Buick GMC

329 E Main St
Morehead, KY 40351

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4.8

17 Reviews

Overview Reviews (17)

Dealership Experience

1 yr

Industry Experience

38 yrs, 4 mos

Languages Spoken

English

4.8

17 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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17 Reviews of Matthew Hay

July 07, 2026

Dealership Rating

Employee Rating

Great service! Great people. Polite and pleasant. Clean environment. Helpful in answering questions and providing scheduling for services. I highly recommend. Great people. Polite and pleasant. Clean environment. Helpful in answering questions and providing scheduling for services. I highly recommend. More

by CCLEVENGER0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay

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Jul 10, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad to hear you had a great service experience and that our team provided polite, pleasant, and helpful assistance. We appreciate your kind words about our facility and our team’s commitment to making every visit a positive one. Thank you for your recommendation and for choosing Eagle Chevrolet GMC!

July 07, 2026

Dealership Rating

Employee Rating

Matthew was easy to work with and kept me up to date during my repair visit. All went well. during my repair visit. All went well. More

by james@greentreeforest.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Boyd

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Jul 10, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad to hear Matthew made your repair visit a smooth experience by keeping you updated and making the process easy. Clear communication and excellent service are what we strive for every day. We appreciate your support and thank you for choosing Eagle Chevrolet GMC!

July 03, 2026

Dealership Rating

Employee Rating

In and put in a timely manner. Everyone's always so nice. Thank you for the great service!! Everyone's always so nice. Thank you for the great service!! More

by Jane doe

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay

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Jul 06, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad we could get you in and out in a timely manner and that our team continues to provide friendly service. We truly appreciate your kind words and thank you for choosing Eagle Chevrolet GMC!

June 26, 2026

Dealership Rating

Employee Rating

Talked with me about everything he was doing very professional... Very nice man did everything I ask him to do. professional... Very nice man did everything I ask him to do. More

by grandma_rosie3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matthew Hay

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Jun 26, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad to hear our team kept you informed throughout the process and provided professional, courteous service. It’s great that everything was handled just the way you needed. We truly appreciate your kind words and thank you for choosing Eagle Chevrolet GMC!

June 20, 2026

Dealership Rating

Employee Rating

Great service. Had a tire sensor failure and it was replaced kin a jiffy. very friendly and concerned staff for the welfare of the customer. Had a tire sensor failure and it was replaced kin a jiffy. very friendly and concerned staff for the welfare of the customer. More

by vcnt.cano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rick Adams, Dan Boyd, Casey Desotell

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Jun 22, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad we could get your tire sensor replaced quickly and get you back on the road in no time. It’s wonderful to hear our team was friendly and genuinely concerned about your needs. We appreciate your kind words and thank you for choosing Eagle Chevrolet GMC!

June 19, 2026

Dealership Rating

Employee Rating

Always very professional and helpful. It’s a pleasure to walk through the door and being greeted with a smile. I have to say the same about Alex the service manager. Good people. It’s a pleasure to walk through the door and being greeted with a smile. I have to say the same about Alex the service manager. Good people. More

by jeff31305

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Hunter Jarvis , Nathan Calvert

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Jun 19, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad to hear our team consistently provides a professional and helpful experience. Being greeted with a smile and feeling welcomed is exactly what we strive for. We’ll be sure to share your kind words with Alex as well. We truly appreciate your continued support and thank you for choosing Eagle Chevrolet GMC!

June 18, 2026

Dealership Rating

Employee Rating

My car is modified they knew that still charged me for 6 hours and didn't fix anything. They should've known when I brought it in they couldn't work on it it shouldn't have taken 6 hrs hours and didn't fix anything. They should've known when I brought it in they couldn't work on it it shouldn't have taken 6 hrs More

by dfultz01

Verified Customer

Recommend Dealer

Other Employees Tagged: Matthew Hay

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Jun 19, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for your feedback. We understand your frustration and are sorry to hear you were disappointed with your visit. Diagnosing concerns on modified vehicles can sometimes present challenges that aren't apparent at check-in, but we understand your concern regarding the time spent and the outcome of the diagnosis. We would appreciate the opportunity to learn more about your experience and discuss your concerns further. Please give us a call at 606-548-5866 and ask for our Service Manager. Thank you for bringing this to our attention.

June 16, 2026

Dealership Rating

Employee Rating

Solid dealership Great employees. Always treated with a smile and a Thank You got your business Always treated with a smile and a Thank You got your business More

by boydbj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brittney Compton, Jason Dickey, Rick Adams, Dan Boyd, Casey Desotell

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Jun 19, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re proud to have such a great team, and we’re glad you’re always greeted with a smile and made to feel appreciated. Thank you for your kind words and continued support. We truly appreciate your business and thank you for choosing Eagle Chevrolet GMC!

June 14, 2026

Dealership Rating

Employee Rating

Everything went great. They got me in and out quick. Very pleased with this dealership They got me in and out quick. Very pleased with this dealership More

by Briansl918

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 15, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re glad everything went great and that our team was able to get you in and out quickly. We truly appreciate your kind words and are pleased to hear you had a great experience with our dealership. Thank you for choosing Eagle Chevrolet GMC!

June 13, 2026

Dealership Rating

Employee Rating

Very pleased with my deal! Savanna was friendly knowledgeable and easy to deal with! She was patient and tolerant with someone who is technologically dumb and help me to unders Savanna was friendly knowledgeable and easy to deal with! She was patient and tolerant with someone who is technologically dumb and help me to understand all the gadgets before we left the dealership! She even called to make sure that I was catching on with how the truck works! More

by lefty40351

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Rick Adams , Savanna Wright, Doug Hopson

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Jun 15, 2026 -

Eagle Chevrolet Buick GMC responded

Thank you for the 5-star review! We’re thrilled to hear that Savanna made your purchase experience such a positive one. Taking the time to explain all the features, answer questions, and follow up after the sale is the kind of customer care we strive to provide. We’re glad she helped you feel comfortable and confident with your new truck. Thank you for your kind words and for choosing Eagle Chevrolet GMC!