Casey Morrow | Page 2

I can’t say enough about how satisfied we are with our experience at Heritage Toyota! Casey and the rest of the team working with us were so fantastic and we got exactly what we were looking for! experience at Heritage Toyota! Casey and the rest of the team working with us were so fantastic and we got exactly what we were looking for! More

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Our car buying journey started in May of 2022 when we visited Heritage Toyota and spoke to Josh Cousino and Casey Morrow about a Highlander Hybrid. February 1, 2023 we drove out with our new 2023 Highl visited Heritage Toyota and spoke to Josh Cousino and Casey Morrow about a Highlander Hybrid. February 1, 2023 we drove out with our new 2023 Highlander Hybrid. Between May of 2022 and Feb of 2023, Casey would keep us informed of our status on the long list that we were on for this particular vehicle. When the time came to finally purchase that vehicle, my husband had many questions about financing options and Casey would relay those questions to finance and get right back to us with answers.....and we had MANY questions!!! The day we picked the vehicle up we were greeted by Josh and then Casey spent a lot of time going over the car. Rob Ploof also spent considerable time explaining the financing and the many options. We never felt pressured and always felt we were being listened to. Thank you to those three folks that were part of our car buying experience at Heritage Toyota. We highly recommend this dealership. If there is one thing that could be improved it might be the ease of scanning documents to send to customers and to be able to send those scanned images to more than one email address without having to rescan. My husband and I both wanted to receive that information, but it seems the program only allows one email address to be entered in.....perhaps this is something that could be looked into so that the sales person doesn't have to rescan to send that same information to another email. Basically if there are two people in the same household that want the information, the staff should be able to "reply all" to send that information. More

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I recently work with Casey to trade in a car and buy a new one at Heritage Toyota. Casey was incredibly helpful and made the process smooth and easy. He always communicated very clearly and made sure th new one at Heritage Toyota. Casey was incredibly helpful and made the process smooth and easy. He always communicated very clearly and made sure that I understood every stage of the process. I would highly recommend working with Casey! More

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Heritage Toyota was on point! Ordered a 4Runner I’ve wanted for a long time and Casey Morrow and team made it happen!! Ordered a 4Runner I’ve wanted for a long time and Casey Morrow and team made it happen!! More

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Excellent people to work with. There was no pressure by sales. Everything went as forecast in the time that was forecasted There was no pressure by sales. Everything went as forecast in the time that was forecasted More

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I went here years ago trying to purchase a second Toyota and waited at least 30 mins and was ignored by sales employees. Took a chance this time and was amazed at the instant courteous service! I received and waited at least 30 mins and was ignored by sales employees. Took a chance this time and was amazed at the instant courteous service! I received a fair trade on my car and the sales representative was extremely sincere making sure all my needs were addressed and met. I came in pre-approved with an auto loan but they were able to find an even better rate. I purchased a used vehicle but was treated like I had purchased a new one! So many other dealerships don’t go the extra mile in service. Heritage made sure my car was detailed inside and out and included a full tank of gas! Given the high prices for gasoline, I was extremely grateful! The sales rep even followed up the next two days to make sure I was satisfied. I appreciate great customer service and care! Thank you to Heritage Toyota! I would recommend them for a new or used vehicle! More

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Casey was great to work with. He called me back a couple of times and if he hadn’t I may not have gone in. He even came in on his day off to deliver the car. The lady doing the financing paperwork was ver of times and if he hadn’t I may not have gone in. He even came in on his day off to deliver the car. The lady doing the financing paperwork was very personable. Thanks Heritage. More

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Casey morrow went out of his way to help and set up my delivery at lunch, and was very nice and easy to work with! I was very impressed with the no pressure approach. I knew what I wanted and he listened delivery at lunch, and was very nice and easy to work with! I was very impressed with the no pressure approach. I knew what I wanted and he listened and found me the perfect truck! I also was not price gouged! MSRP is high right now! 🙏🏻 More

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Casey did a wonderful job of walking us through all the different options and systems that are in our new car. He was very patient and knowledgeable when it came to answering any questions we had. He mad different options and systems that are in our new car. He was very patient and knowledgeable when it came to answering any questions we had. He made buying this car a pleasant experience. More

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I was switched to Casey after having a VERY bad experience with another sales representative. Casey went about and beyond trying to help me get into a vehicle that fit what I was looking for and m experience with another sales representative. Casey went about and beyond trying to help me get into a vehicle that fit what I was looking for and my budget. He made sure to stay in constant contact throughout the process, and answered every question I had. He made multiple suggestions and was knowledgeable about the vehicles on the lot. I would recommend Casey to anyone who is looking for quality and genuine service. More

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