Cesar Martinez
Cesar Martinez at Toyota of Rockwall
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Cesar Martinez | Page 2

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.6
247 Reviews
4.6

247 Reviews

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247 Reviews of Cesar Martinez

April 21, 2024

Dealership Rating
Employee Rating

They kept changing the date and the price for service, and they ran my credit wrong, the “fix” was to run it again. More

by talondavis99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 25, 2024

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 19, 2024

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Employee Rating

I was pleased with the results, although I had to wait an extra hour. Cost more than expected. More

by doulospm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

April 12, 2024

Dealership Rating
Employee Rating

All of the people who were involved were friendly and knowledgeable. Great people work in the dealership. More

by jimmycanoe863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Toyota of Rockwall responded

Thank you for the kind words for our team, Jimmy! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 09, 2024

Dealership Rating
Employee Rating

I have bought numerous cars over the years from you - love you & even drive all the way to Rockwall for service- however whether I was getting my car inspected near me they told me with my mileage I need More

by deborahappleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Toyota of Rockwall responded

Deborah, Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 02, 2024

Dealership Rating
Employee Rating

They were great. Got our info and less then 30 mins they were done. Nice people to deal with. More

by dwolfe619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 30, 2024

Dealership Rating
Employee Rating

Staff is courteous. I had an appointment and it took 5 hours to service my car. More

by bscox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2024

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 29, 2024

Dealership Rating
Employee Rating

My salesman Glenn, manager Sam and business office Oscar were unbelievable! I’m from Shreveport and they all were terrific and I would highly recommend More

by Jcawedeberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Glenn Coy

Mar 30, 2024

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

March 22, 2024

Dealership Rating
Employee Rating

Good service, froiendly people. Took a bit longer than expected since we had a time appointment. Also most other dealerships include a " courtesy wash" when you have a car serviced More

by joewalsh91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2024

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Joe, and it's great to hear about your excellent experience here at Toyota of Rockwall.

March 14, 2024

Dealership Rating
Employee Rating

Excellent service with detailed review of work being done. Thank you Cesar! He goes above and beyond expectations. More

by cersten.jantzon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2024

Toyota of Rockwall responded

Cersten, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 09, 2024

Dealership Rating
Employee Rating

Extreme price gouging. There is no way that part plus labor cost 600.00. I totally get want I g to make a profit and get bonuses but charging someone almost 600.00 for some More

by jwilson3124
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Mar 13, 2024

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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