Chad Clevenger | Page 2

Took 2 times to fix FORD Recalls. The first one was a 2018 Ford Edge, Took back because someone forgot to plug in a sensor. Pain because I took time off or work. Took 2020 ford bac The first one was a 2018 Ford Edge, Took back because someone forgot to plug in a sensor. Pain because I took time off or work. Took 2020 ford back 2nd time as the Ford transmission recall started leaking. Wasnt able to drive truck for 2 weeks. Service guy wasn't responsive and had to continually call to get updates. After parts department ordered wrong seal I was given a loaner. Then when I picked the truck up I was required to pay 76.00 as Ford would only pay for 6 quarts of fluid and not the 12 that the trans mission requires, I was also required to pay for a filter. This was all part of a FORD recall. I paid and called FORD and after 3 hours was told doesn't pay for oil changes. I explained to her it was a RECALL by Ford. Se Said again that we don't pay for oil changes and I have to deal with the Skyline Ford dealer. WHAT a JOKE on DEALING WITH FORD CUSTOMER SERVICE. You are asking about my experience with skyline. You should ask about my experience with FORD customer care, which I would give NO STARS. Hung up 2 times then hours on hold and then told NO. TESLA is looking better. So the big question is HOW can FORD customer care help. I was a ford employee for years, and we never treated people like this. I know a robot will read this and shread it, but this is my issue. More

by KARMSAFETY Verified Customer Verified Customer

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Great service good experience. Will continue to use them for repairs and maintenance of my vehicle Will continue to use them for repairs and maintenance of my vehicle More

by bfulton08 Verified Customer Verified Customer

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John in service was excellent. Customer service from Chad ( manager) was very rude. My husband and I were so disappointed in how we were treated we were going to take our service Customer service from Chad ( manager) was very rude. My husband and I were so disappointed in how we were treated we were going to take our service elsewhere. But thanks to John he saved the day. Kudos to John and thumbs down to how we were initially treated by others. More

by MIKEL-CRAWFORD Verified Customer Verified Customer

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I am pleased with their help, and always being available. If I have questions about what they are doing, I always get a clear answer. If I have questions about what they are doing, I always get a clear answer. More

by LILLY2LUCY Verified Customer Verified Customer

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Skyline Ford was exceptional to work with. The process was straightforward and clear. They listened to our questions and offered good information. The process was straightforward and clear. They listened to our questions and offered good information. More

by MICHAELMULKERIN Verified Customer Verified Customer

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Got me in on short notice and completed service in a timely manner explained work performed timely manner explained work performed More

by PAGEAUTOWHOLESALE Verified Customer Verified Customer

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Everything went really good. Plan to buy more vehicles there I appreciate the great service an products! Plan to buy more vehicles there I appreciate the great service an products! More

by ROSSCRIBBS Verified Customer Verified Customer

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Awesome service team had all my needs taken care of thanks guys for taking care of all my vehicles needs thanks guys for taking care of all my vehicles needs More

by stevengregory652 Verified Customer Verified Customer

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Mel took great care of our new explorer st service and Kim and Brian in the body shop are awesome at getting all the new goodies put on. Thank you for looking after us and I look forward to many future in Kim and Brian in the body shop are awesome at getting all the new goodies put on. Thank you for looking after us and I look forward to many future interactions of this level of professionalism. More

by Mike Verified Customer Verified Customer

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It’s ALWAYS great to have management to have a “real” listening ear. That’s my positive recent experience. listening ear. That’s my positive recent experience. More

by BENNYCWILLIAMS Verified Customer Verified Customer

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