"very good but could have been great"
Scott was very good for a new salesman. I have bought three new pilots and one new civic in the last 12 years from Luther. I recommended Luther to my brother in law and he has purchased two new Pilots. I feel that I shouldn't have to go shopping with other dealers to get a good price from Luther. It sure would be nice to have a salesman say "Here's a good price for a loyal customer".
Management should know this and have helped Scott with this.
"Treated Like Royalty"
My husband and I always try to do our homework before we invest ourselves in anything financially.
Our time together is important, and making decisions is always with each other's safety in mind.
We count ourselves as odd ducks, and I believe that the patience that we show each other is not easy to balance in normal, fast-paced retail settings.
I share all of this because Tanner and Matt took so much time to give us the information that we needed; answered the questions that came into our minds as our situation progressed; and sincerely wanted us to not only enjoy our time in the dealership - but to drive away with a car that we can be proud to own.
The service that we received (from Tanner especially) was comfortable, caring, efficient, and beyond what we could've expected. Certainly beyond what either of us had hoped for.
Mrs. Kenan Rasko
"Great service--will return"
Brookdale honda is my go-to dealership for servicing my car. I purchased the car there also, and would definitely buy a car from them again
"Service visit "
Came in for an oil change and tire rotation. The service specialist, Chad Zastrow met us right away with his usual pleasant greeting. The work was done as requested in a timely manner. All personnel were pleasant and very professional.
"Treated like a valued customer."
I usually take my car for regular maintenance here. I don't have time to do my own oil changes, rotate my own tires, basic things in which I know how to do but just don't have time to do! I drop my car off, pick it up later. I trust these guys, they're Honda. When I do have to sit in waiting area, I'm notified right away when my vehicle is ready. Their service staff I find professional and friendly. The environment in the wait area also makes you feel like a valued customer. Free sodas, free cookies, free snacks, watch TV with plenty of vacant spots to sit. That's all I need.
"The Very Best"
My experience at Brookdale Honda is absolutely fantastic. The sales people are very kind.... the technicians do an excellent job.... Everyone is very fair and honest..... I would highly recommend this service to anybody !
Just had routine maintenance.....oil change, tires rotated, etc. I would give the whole experience an A+
Everyone was friendly, waiting area comfortable, work done efficiently, price reasonable.
"A/C diagnosis and repair"
My a/c was not consistently blowing cold air. Jon Fern checked me in and explained the process and cost. The work was done quickly and efficiently and at the cost quoted. Chad Zastrow called me and explained what they had done. He was pleasant and informative. I have four Honda vehicles serviced at Luther Brookdale and have always been impressed.
Chad Zastrow has always been very professional and friendly. I have been servicing my Hondas here for many years. Love the service at Brookdale Honda!!!!!
My in-laws (92 and 88 years old) bought a new Honda in January and it came with the windshield wiper blade improperly attached. They drove the vehicle to Florida and when they met with rain, the blade did not clear the passenger side of the windshield properly, plus did not sound quite right to my mother-in-law. Due to health issues, I drove their vehicle back in February to Minnesota and during a rain storm, noticed the rubber part of the blade was not attached properly and slid it up. There was a permanent etching in the windshield from the missing blade. When returning the vehicle for service, I mentioned this to the service department thinking they would replace the windshield without question. Well, they "theorized" that a rock or tree sap must have caused the etching and want my in-laws to go through their insurance. They totally discarded my description of fixing the blade and seem to be taking advantage of an elderly couple. Unbelievable! I'll be taking this issue up with the higher ups, but this dealership is the worst I've ever dealt with! Very poor service and follow-up communication!
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