"Tough situation - Service team did the right thing"
Giving a good review is easy when all that was done was an oil change with a free cookie and a car wash. But today was actually a tough situation, and it was here that Brookdale Honda service showed their true colors.
The problem was regarding the failure of the EGR valve (3 year warranty) but, in this specific case, the failure was already known to be caused by an erroneous command from the Powertrain Control Module (5 year powertrain warranty), and I had purchased my Odyssey 4 years ago. So this was far from a clear-cut situation of how to proceed.
Bryan and Chad were able to resolve the situation well by mid-day. They even went as far as contacting the American Honda corporate office to explain the situation and work out all the details to everyone's satisfaction. I was very pleased to hear they took this step instead of just making a quick judgment.
It is important to me that I am able to trust a service provider *before* signing on the dotted line. And this was truly a situation to either build or erode that trust. After today, I will gladly return to Brookdale Honda for service beyond the basic oil change.
Other Employees Tagged:
"very good but could have been great"
Scott was very good for a new salesman. I have bought three new pilots and one new civic in the last 12 years from Luther. I recommended Luther to my brother in law and he has purchased two new Pilots. I feel that I shouldn't have to go shopping with other dealers to get a good price from Luther. It sure would be nice to have a salesman say "Here's a good price for a loyal customer".
Management should know this and have helped Scott with this.
"Treated Like Royalty"
My husband and I always try to do our homework before we invest ourselves in anything financially.
Our time together is important, and making decisions is always with each other's safety in mind.
We count ourselves as odd ducks, and I believe that the patience that we show each other is not easy to balance in normal, fast-paced retail settings.
I share all of this because Tanner and Matt took so much time to give us the information that we needed; answered the questions that came into our minds as our situation progressed; and sincerely wanted us to not only enjoy our time in the dealership - but to drive away with a car that we can be proud to own.
The service that we received (from Tanner especially) was comfortable, caring, efficient, and beyond what we could've expected. Certainly beyond what either of us had hoped for.
Mrs. Kenan Rasko
Other Employees Tagged:
, Matt Snaza of Financing, and Elvis (from Rental)
"Great service--will return"
Brookdale honda is my go-to dealership for servicing my car. I purchased the car there also, and would definitely buy a car from them again
"Service visit "
Came in for an oil change and tire rotation. The service specialist, Chad Zastrow met us right away with his usual pleasant greeting. The work was done as requested in a timely manner. All personnel were pleasant and very professional.
"Treated like a valued customer."
I usually take my car for regular maintenance here. I don't have time to do my own oil changes, rotate my own tires, basic things in which I know how to do but just don't have time to do! I drop my car off, pick it up later. I trust these guys, they're Honda. When I do have to sit in waiting area, I'm notified right away when my vehicle is ready. Their service staff I find professional and friendly. The environment in the wait area also makes you feel like a valued customer. Free sodas, free cookies, free snacks, watch TV with plenty of vacant spots to sit. That's all I need.
"The Very Best"
My experience at Brookdale Honda is absolutely fantastic. The sales people are very kind.... the technicians do an excellent job.... Everyone is very fair and honest..... I would highly recommend this service to anybody !
Just had routine maintenance.....oil change, tires rotated, etc. I would give the whole experience an A+
Everyone was friendly, waiting area comfortable, work done efficiently, price reasonable.
"A/C diagnosis and repair"
My a/c was not consistently blowing cold air. Jon Fern checked me in and explained the process and cost. The work was done quickly and efficiently and at the cost quoted. Chad Zastrow called me and explained what they had done. He was pleasant and informative. I have four Honda vehicles serviced at Luther Brookdale and have always been impressed.
Chad Zastrow has always been very professional and friendly. I have been servicing my Hondas here for many years. Love the service at Brookdale Honda!!!!!