Charlie McFadden | Page 11

Great dealership! Professionalism in every department. They are helpful from the Sue’s floor to the service department Professionalism in every department. They are helpful from the Sue’s floor to the service department More

by GKOPA Verified Customer Verified Customer

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From the manager, to the salesman, to the finance department it was grade A service. 10/10 would recommend. department it was grade A service. 10/10 would recommend. More

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I had my car detailed and it by far exceeded my expectations! Very professional service done in a timely manner! expectations! Very professional service done in a timely manner! More

by BNKMILLER Verified Customer Verified Customer

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Easy drop off and pickup! Detailed information and a video of inspection! Great communication! Will definitely use again! Detailed information and a video of inspection! Great communication! Will definitely use again! More

by JRCOMPUTERWIZ Verified Customer Verified Customer

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Very friendly, knowledgeable and quick. Was not pushy and worked with us to get best deal Was not pushy and worked with us to get best deal More

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I had the worst experience with this location. Salemen Randy and the manager Charlie outright lied about the value of my vehicle. Randy low balled me on my 2014 Audi Q5 trade in and offered me som Salemen Randy and the manager Charlie outright lied about the value of my vehicle. Randy low balled me on my 2014 Audi Q5 trade in and offered me some garbage used vehicles such as a 2012 Rav4 with high milage, a Scion TC and a mini van. He also openly insulted my choice to buy an Audi from any where other than their location stating "this is why I wouldn't buy an Audi from an non Audi dealer" (even though I've had all services preformed by their location for the past 5 yrs). Luckily I was not desperate enough to take any of these terrible offers. Then when picking up my vehicle, Charlie the manager showed me some vehicle values of his computer and tried to deny the numbers that were obviously there stating "we don't use those numbers". He then said he was going to look at my vehicle to do an estimate yet never even left the building. My car was in the far back lot so there was absolutely no way he even looked at it as he was back in a matter of a minute. I ended up trading in my Audi for a fair price at an alternate dealership (Audi offered me $5,000 but I went elsewhere and got $11,000), and I will never purchase another Audi as long as I live in this region. I do not trust nor want to do business with this location ever again. I am now enjoying a brand new vehicle no thanks to Audi Wyoming Valley. They tried to take advantage of a 'single mother' which is absolutely disgusting. It is a relief that I'll no longer long have to deal with their dismissive and dishonest team. More

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Curt was very knowledgeable and helpful in locating the vehicle I was interested in. He was very professional and always available to answer any questions. It was a pleasure dealing with him and his dealer vehicle I was interested in. He was very professional and always available to answer any questions. It was a pleasure dealing with him and his dealership. I would highly recommend him and the dealership to friends and family. It’s not often you find that level of courteousness and efficiency in completing the deal and following through on everything. More

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