Charlie Trauscht

Picked out a demo 2023 GLB 4 matic which Jacob was very helpful in showing us all the features. My wife is thrilled with the car and we look forward to a cross country road trip later this fall. Got a very helpful in showing us all the features. My wife is thrilled with the car and we look forward to a cross country road trip later this fall. Got a very good interest rate on the loan thanks to Charlie in the finance department and Claudia was very patient and helpful showing us how to use all the technical features. More

Helpful 0

Report | Print

No shortage of great cars on their lot. Smooth, easy test-drive experience; no pressure at all from Nina. Alex in delivery is great. Really appreciated that Nina sees the whole thing throug Smooth, easy test-drive experience; no pressure at all from Nina. Alex in delivery is great. Really appreciated that Nina sees the whole thing through. You don't feel like you're on an assembly line. She checks in during the finance part and when Alex is giving you a crash course on how to use your new baby! It was a pleasant experience from start to finish and I love having a female sales person to deal with -- not like the old days when my friends or I would go to buy a car and the sales guy would invariably ask "when's your husband coming to join us?" More

Helpful 0

Report | Print

The dealership made this car buying process fast and easy. I don’t think I was there for more than 2 hours. Will definitely be coming back in the future. easy. I don’t think I was there for more than 2 hours. Will definitely be coming back in the future. More

Helpful 0

Report | Print

Great experience with this dealership. Car was everything advertised and the staff was very supportive. Car was everything advertised and the staff was very supportive. More

Helpful 0

Report | Print

Well I purchased 2 vehicle one for my business 2024 Sprinter 3500 cargo Van Dominic Connolly was sells man for Sprinter he was very good what he does if you need cargo van call Dominic. He got me appro Sprinter 3500 cargo Van Dominic Connolly was sells man for Sprinter he was very good what he does if you need cargo van call Dominic. He got me approve with in 2 hours while i drove there all paperwork was ready to sign. Signed in 30 minutes went home in cupel hours they delivered Van. 2nd Vehicle I purchased is 2024 GLE 350 for this one Peter Fiorita help me he very professional and respectful. I did purchase GLE online Peter went with over the phone explains all details. Thank you Peter. There's two more person involved for this purchase one of them financial genius Charlie Trauscht it wouldn't happen without him he got me best rate and very good discount on extended warranty for Sprinter and GLE 350 for GLE I got approved 15.3% but Charlie did some phone calls find me best option. After all paperwork most people go to another genus man and his name is Jose Garcia he shows you all features, Mercedes app to your phone he goes with you detail by details Thank you guy's and Mercedes-Benz of Hoffman Estates you got very nice team. I recommend to everyone who want to buy Mercedes firs visit Mercedes-Benz of Hoffman Estates... More

Helpful 0

Report | Print

My salesman Austin was great! I let him know what vehicle I wanted and he had the car waiting for me spotless when I arrived. He made the often stressful auto purchase a breeze! E I let him know what vehicle I wanted and he had the car waiting for me spotless when I arrived. He made the often stressful auto purchase a breeze! Everyone I dealt with in their department was very informative. Charlie in finance is a wizard as well! Great experience too to bottom, I will be recommending to friends and family. More

Helpful 0

Report | Print

My experience was smooth and the vehicle is fantastic. Couldn’t be happier with my purchase or with Alex as a salesperson. Hope to be back soon! Couldn’t be happier with my purchase or with Alex as a salesperson. Hope to be back soon! More

Helpful 0

Report | Print

Everyone was welcoming, professional and courteous. All of my questions were answered. And I Kirk was a great person to work with. It was a no pressure sale which I appreciated All of my questions were answered. And I Kirk was a great person to work with. It was a no pressure sale which I appreciated More

Helpful 0

Report | Print

Alexa was phenomenal as our salesperson. Charlie with the financing was also great in letting us know of additional options available to us. I would recommend family and friends to come here Charlie with the financing was also great in letting us know of additional options available to us. I would recommend family and friends to come here for their next vehicle. More

Helpful 0

Report | Print

Great customer service! Tim McGrath, was not the typical car salesman! He’s made the process of buying a car so much smooth and easier of what I thought. 10 out of 10! Great Tim McGrath, was not the typical car salesman! He’s made the process of buying a car so much smooth and easier of what I thought. 10 out of 10! Great to work with him! More

Helpful 0

Report | Print