Mercedes-Benz of Hoffman Estates

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Mercedes-Benz of Hoffman Estates:
I have a history of disappointments with car dealers. So I decided to do a search on the internet for information about good dealers. I have a Mercedes SLK 320 and the check engine light came on. I did not want to go go Autohaus on Edens because my last time there was not good. This site Dealerrater.com had only one dealer with high scores MB of Hoffman Estates. Every MB dealer is terribly expensive so the least I should hope for is good service for the big bucks.

I called them up and told them the Check Engine light was on. They said bring it in. I did not have to wait. I got there checked it in. They check it out and in about 20 minutes they told me what was wrong. I autorized the repair which took about an hour. Car was runing fine after the fix. It just seems they are very professional and seem to know what they are doing. I wish I could say the same for other MB dealers. Based on this one repair I will be going to this dealership in the future even though it is much further away from my home than 3 other MB Dealerships.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mercedes-Benz of Hoffman Estates:
I was blown away by the sales experience. Chuck Johnson answered every question. He didn't pressure me in anyway. He really understood what model and options I really wanted and did his best to find it. There were no suprises.

That was 2 years ago. Chuck has moved to Motorwerks Barrington store. I've had my E-Class in for 2 or 3 service issues. Wow. They fix everything right away and with skill. This dealer knows his product.

I will be coming back again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mercedes-Benz of Hoffman Estates:
Although I didn't buy a car from Chuck Johnson I would have if this dealer was closer to my home. I stopped in to kill some time and look around while my wife was shopping and ended up spending about a hour with Chuck including a test drive in a new SLK 350. He was very knowlegeable and friendly even though he understood my intentions from the start. I did eventually order a car from a dealer closer to my home but when it comes to service I will keep an open mind about this dealer. They appear to be a cut above the other Mercedes dealers that I have visited.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Mercedes-Benz of Hoffman Estates:
New Mercedes store. They are very committed to providing only the best service. Also, being a new point, they tend to have cars that others don't. The sales manager, Pete, is wonderful, no games. My salesman, Tim, knew the product and was very helpful. Jason, the service manager, and his team also treated me very well at my first visit. Great group.

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