Chloe Pascuzzi
Chloe Pascuzzi at Kenny Ross Subaru

Chloe Pascuzzi

Trade-In Specialist

Kenny Ross Subaru

11299 Lincoln Hwy
North Huntingdon, PA 15642

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5.0
36 Reviews
5.0

36 Reviews

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36 Reviews of Chloe Pascuzzi

May 30, 2026

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Employee Rating

Finance added a bunch of items to my deal right when I was signing papers on a computer and explained they had paid for them. That was a lie. 1788.00 and so far I only have been able to get 191 back. Th More

by PA David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 01, 2026

Kenny Ross Subaru responded

Matthew - I apologize that you continue to feel you were charged for these products. As noted in my email to you, outlining all the figures from your lease, you were given four products with 2-year coverage at no additional cost to you. To activate them for you, the selling price of the vehicle was reduced by the cost of each product, allowing them to be itemized. Please let me know if you did not receive this documentation, and I will gladly send it to another address, mail it to you, or review it with you in person.

Jun 01, 2026

PA David responded

If that were truly so then why did you send me a check to refund the "free" maintenance agreement? Give me a break. Once again the car already had the ability to locate itself if stolen. 699 dollars for LoJack and nothing was installed because again Subaru can locate the car right in the app. I've posted the entire deal to social media. Let's see what other dealers and other buyers think about it. I'm done with Kenny Ross. Not even for warranty.

Jun 01, 2026

PA David responded

This is what the Internet complaints about Kenny Ross have to say; LoJack / Vehicle Tracking: Multiple customers on platforms like DealerRater and Yelp reported being charged hundreds of dollars for LoJack. Buyers noted this was frustrating because modern Subaru vehicles already feature built-in location tracking and navigation options through the factory Starlink system.Paint Protectors & Clear Coats: Customers reported that environmental paint protection packages were applied to the vehicle and added to the bill without explicit prior consent.Extended Warranties: Some buyers mentioned finding vague or unauthorized warranty and service packages tacked onto the total financing package.The Sales Tactics Described by BuyersThe "Digital Document" Rush: Reviewers state that the finance department presents these charges at the very end of the car buying process on digital screens or tablets. Customers reported that staff explained these items quickly or implied they were "already paid for" or included at no cost, only for the buyer to discover an extra $1,700 to $5,000 added to the loan balance later.Last-Minute Overwhelm: Several complaints emphasize that these add-ons are introduced at the exact moment of vehicle delivery or when the buyer is fatigued from hours of negotiating, making it easier to overlook the extra fees.Difficulty with Refunds: Buyers who noticed the charges after the fact and tried to cancel the optional add-ons reported that the dealership was slow to process cancellations, often leaving them fighting to recover thousands of dollars. It's not just me. Evidently many people have complained.

May 30, 2026

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Employee Rating

Transaction was smooth. Jared was very accommodating. Very knowledgeable am easy to get along with. Can tell that he is adaptable and caters to different customers personali More

by JLHOWARD34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Smith, Jared Anderson

Jun 01, 2026

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 20, 2026

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Excellent experience. Very helpful, not pushy. Honest about not knowing a particular detail, then promptly finding the info and following up. Probably the best car buying More

by RSOWARDS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2026

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 29, 2026

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Employee Rating

The guys were awesome! They were very kind, not pushy at all and went far out of their way to help meet our needs as we had very tight time constraints so they were willing More

by Neiderhiserj731
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Cooper, Brandon Murray , Doug

Apr 30, 2026

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 25, 2026

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Employee Rating

My family has been purchasing Subarus and Fords from Kenny Ross since 1993. My wife does not enjoy the car buying experience so I really appreciate the low pressure sales experience. The Outback, our th More

by Bowhunterawm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 23, 2026

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Employee Rating

Very friendly informative and efficient a really good experience my wife loves her crosstrek thanks to Brandon JB Greg all fantastic More

by RAYTERZICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Kenny Ross Subaru responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 11, 2026

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Employee Rating

Everybody was nice. It's an aggravating process. Takes forever. I'm glad it's over. Kenny Ross sold two cars that day to my street in North Versailles. Will recommend. More

by CASEYSAKS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 14, 2026

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 22, 2026

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Employee Rating

It was a nice and clean dealership. That was nice and offered water and comfort More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Peters, Charlie Smith

Mar 26, 2026

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 03, 2026

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Employee Rating

I had such a pleasant and professional experience with Kenny Ross Subaru. Mike was great to work with, and the team fixed an ongoing issue with my Crosstrek that several other Subaru dealers in the area w More

by Grace0422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Siefers

Mar 04, 2026

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 01, 2026

Dealership Rating
Employee Rating

Friendly, helpful, knowledgeable, all personnel that I talked with from on the phone and in person. The waiting area was clean, bright, welcoming. Snacks and refreshments were clean and fresh. More

by SUSANKCOX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Newton Da Silva, Charlie Smith , Lauren Rosenbayger

Mar 04, 2026

Kenny Ross Subaru responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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