Maureen Bailey
Maureen Bailey at Kenny Ross Subaru

Maureen Bailey

General Manager

Kenny Ross Subaru

11299 Lincoln Hwy
North Huntingdon, PA 15642

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4.6
80 Reviews
4.6

80 Reviews

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80 Reviews of Maureen Bailey

June 03, 2026

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Had a fantastic experience buying my new Forester Sport at Kenny Ross Subaru! Damian was knowledgeable and there was zero-pressure. The pricing and financing process was transparent, straightforward, and h More

by MARKIAMPIETRO
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Recommend Dealer
Yes
Jun 03, 2026

Kenny Ross Subaru responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 30, 2026

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Finance added a bunch of items to my deal right when I was signing papers on a computer and explained they had paid for them. That was a lie. 1788.00 and so far I only have been able to get 191 back. Th More

by PA David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 01, 2026

Kenny Ross Subaru responded

Matthew - I apologize that you continue to feel you were charged for these products. As noted in my email to you, outlining all the figures from your lease, you were given four products with 2-year coverage at no additional cost to you. To activate them for you, the selling price of the vehicle was reduced by the cost of each product, allowing them to be itemized. Please let me know if you did not receive this documentation, and I will gladly send it to another address, mail it to you, or review it with you in person.

Jun 01, 2026

PA David responded

If that were truly so then why did you send me a check to refund the "free" maintenance agreement? Give me a break. Once again the car already had the ability to locate itself if stolen. 699 dollars for LoJack and nothing was installed because again Subaru can locate the car right in the app. I've posted the entire deal to social media. Let's see what other dealers and other buyers think about it. I'm done with Kenny Ross. Not even for warranty.

Jun 01, 2026

PA David responded

This is what the Internet complaints about Kenny Ross have to say; LoJack / Vehicle Tracking: Multiple customers on platforms like DealerRater and Yelp reported being charged hundreds of dollars for LoJack. Buyers noted this was frustrating because modern Subaru vehicles already feature built-in location tracking and navigation options through the factory Starlink system.Paint Protectors & Clear Coats: Customers reported that environmental paint protection packages were applied to the vehicle and added to the bill without explicit prior consent.Extended Warranties: Some buyers mentioned finding vague or unauthorized warranty and service packages tacked onto the total financing package.The Sales Tactics Described by BuyersThe "Digital Document" Rush: Reviewers state that the finance department presents these charges at the very end of the car buying process on digital screens or tablets. Customers reported that staff explained these items quickly or implied they were "already paid for" or included at no cost, only for the buyer to discover an extra $1,700 to $5,000 added to the loan balance later.Last-Minute Overwhelm: Several complaints emphasize that these add-ons are introduced at the exact moment of vehicle delivery or when the buyer is fatigued from hours of negotiating, making it easier to overlook the extra fees.Difficulty with Refunds: Buyers who noticed the charges after the fact and tried to cancel the optional add-ons reported that the dealership was slow to process cancellations, often leaving them fighting to recover thousands of dollars. It's not just me. Evidently many people have complained.

May 17, 2026

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The dealership has seemed to turn itself around. I hope they continue to make strides in the right direction. More

by DADOGIN09
Recommend Dealer
Yes

Other Employees Tagged: Greg Cooper, Christina Barmada

May 19, 2026

Kenny Ross Subaru responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 17, 2026

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I was touched by the care I received from Maureen the GM. I had an issue regarding the purchase of my car, and she went out of her way to accommodate me. Actually, I feel she went above and beyond what I ex More

by RICKNSHARON1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2026

Kenny Ross Subaru responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 16, 2026

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She sent an email checking to see how things were going. I sent her my concerns and shared how the pricing in the email from subaru isn't being honored- I was 1 of 3 customers that came in after receiving s More

by Jaime Yaremko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2026

Kenny Ross Subaru responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 12, 2026

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Hands down The very best! From Sales manager Maureen to sales Christina for making sure I knew when the exact car I wanted to buy was delivered.Dylan who assisted my purchase w More

by KERISTEFAN
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Hastings, Charlie Smith, Christina Barmada, Dylan Tyner , Steven Runion, Mike Siefers, Josh Verheyen

May 12, 2026

Kenny Ross Subaru responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 10, 2026

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Can not say enough about how well my new car process went, everyone was so professional and friendly. This was my 3rd or 4th Subaru and each time the was process was simple, relaxed and fast. More

by NEWLYFALLENSNOW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 12, 2026

Kenny Ross Subaru responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 07, 2026

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Christina and Maureen worked together to problem solve and overcome several issues that arose and to find and find and trade in my car. They were super responsive to emails and texts questions. They both More

by PAVLIKHEATHER1
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Christina Barmada

May 08, 2026

Kenny Ross Subaru responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 29, 2026

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Christina was incredibly helpful and patient while I was searching for my new vehicle. I truly appreciated her guidance. More

by LUKEBOGO
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Recommend Dealer
Yes
Apr 30, 2026

Kenny Ross Subaru responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 29, 2026

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Jared was very kind, patient and honest. A breath of fresh air to deal with More

by DDAVIS69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 30, 2026

Kenny Ross Subaru responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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