Chris Mercer
Chris Mercer at Larson Ford
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Chris Mercer | Page 2

Q/L Manager - Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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5.0
60 Reviews

Dealership Experience

11 yrs, 8 mos

5.0

60 Reviews

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60 Reviews of Chris Mercer

January 12, 2024

Dealership Rating
Employee Rating

I took my Ford Escape in for oil change and Chris Mercer took care of me. He is great to deal with. More

by rrusso37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2024

Larson Ford responded

We're glad to know Chris was able to assist with your Ford Escape's oil change at Larson Ford. Thanks for the positive feedback!

January 09, 2024

Dealership Rating
Employee Rating

It’s the only dealership I would recommend. They make you feel like family. I was in and out under 30 minutes. From the sales staff to the owner who came out to meet me in person. They truly ca More

by Grenadadennis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 09, 2024

Larson Ford responded

We're over the moon to know that you felt like family at Larson Ford and appreciated our transparent approach. It's great to see your strong recommendation based on your positive experience with us. We look forward to serving any future vehicle needs!

November 03, 2023

Dealership Rating
Employee Rating

Great service They keep you informed and explain your options Chris did a great job More

by Hutchkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Larson Ford responded

Thank you for your kind words. Chris will appreciate the shoutout! The Larson Ford team is here to help with any of your future service needs.

October 25, 2023

Dealership Rating
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Excellent service from Larson Ford service department. I scheduled an appointment to have my vehicle serviced and they took my vehicle in when I arrived. The wait was not long at all and I'm very satisfie More

by vlee65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 26, 2023

Larson Ford responded

We're delighted to know you had an excellent experience with our service department at Larson Ford. It's great that your vehicle was serviced promptly and up to your satisfaction! Thanks for recommending us, we appreciate it!

October 10, 2023

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Excellent caring service from the parts department to the cashier for my service advisor Chris. I couldn’t say enough good words I would absolutely 1000% refer people to Larson Ford. More

by msteinberg6670Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The guys and parts, as well as the ladies in the cashier department were excellent as well

Oct 10, 2023

Larson Ford responded

We're so glad to know that you had an excellent experience with Chris and our team at Larson Ford! Your recommendation means a lot to us. Thank you for the review and we look forward to serving your future needs!

September 30, 2023

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The service was excellent. .Chris was very polite and helpful. I am very happy with how everything went. More

by Klodiana Gerbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Larson Ford responded

Klodiana, we're delighted to know that Chris and our team at Larson Ford provided you with excellent service. Thanks for sharing your experience!

August 22, 2023

Dealership Rating
Employee Rating

Great service! Always on time and easy to schedule appointments. The service department is patient and explains everything to us. Thank you! More

by TFPetersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk

Aug 23, 2023

Larson Ford responded

We're delighted to know that you've had consistently great experiences with our service department at Larson Ford. We always aim for timely and easy scheduling, as well as clear communication. Thanks so much for your feedback!

August 21, 2023

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Employee Rating

Dave, Mitch, and Chris in the service department always take great care of me. I absolutely trust their advice. Have all my service done here. More

by CelticBH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Pirk , Mitch

Aug 21, 2023

Larson Ford responded

We're glad to know our service team at Larson Ford has earned your trust! Thanks for choosing us for all of your vehicle's needs. We'll pass along the kind words to Dave, Mitch, and Chris!

August 13, 2023

Dealership Rating
Employee Rating

Service Dept: Recently I was over due an oil change, so ford got me an appointment. Appointment day, I was talking with service advisor about oil change, and about my transmission slip, they looked at an More

by Richw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2023

Larson Ford responded

We're glad to know that our service department at Larson Ford was able to assist you efficiently and effectively. We strive for quick, quality work, so it's great hearing your high-mileage Ford Escape is running smoothly again! Thanks for the review!

August 02, 2023

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Employee Rating

The dealership was awesome the only have one complaint is that I’m very upset that my truck came back with greasy finger prints all over the hood and fenders and driver door More

by Klabor1034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kaiser, Dave Pirk , Pick up driver Greg

Aug 03, 2023

Larson Ford responded

Thank you for leaving us a five-star review and sharing your feedback. I apologize for the oversight with the cleanliness of your truck. We'll address this issue to ensure it doesn't happen again in the future at Larson Ford. Thanks for bringing this to our attention - we would be happy to offer you a complementary detail for your troubles. Please reach out at your convenience. -Chris Mercer - Quick Lane Manager - 732-363-8100 x511

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