Chris Murray | Page 2

A mixed experience, but overall very positive. Dealer is in a tight spot, but conveniently located. It is a bit tricky to park on site. Our original Ioniq 5 SE RWD didnt make it 5 miles on th Dealer is in a tight spot, but conveniently located. It is a bit tricky to park on site. Our original Ioniq 5 SE RWD didnt make it 5 miles on the way home before the heater blew. The repair would have us without a brand new car for up to 1 month. Our new car was out of commission less than 12 hours after buying it. Thankfully, Heritage has a 3-day assurance guarantee. Now, I think.they should've been the ones to bring this up, but I did. Originally they were going to require us to make up the total difference since the available SE was AWD, a more expensive option. (I honestly thought it should've been a straight swap under the curcumstances) But after I informed them that this was no more than any customer would get, they met us halfway by taking more off the upgrade and adding to our trade in. So I give them kudos for doing that. Without that, my star rating would have been 3, tops. Things like this will have us comimg back. The sales staff was no pressure, and while EVs are fetching dealer markups, we paid under msrp at Heritage. Jackie JR, our sales rep, went the extra mile to drive home with us after the upgrade to fetch our trade in (left at home cos I had the loaner); this was a very nice touch. I also appreciate they didn't charge me for the gas on the loaner, which I turned in after several trips back and forth after ageeing to the AWD swap. So despite the initial hiccups, I give them 5 stars. More

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