Chris Scarbrough | Page 4

The sale, service are excellent. The mgmt needs much inprove Like I have stated before, the sales and service departments are excellent. The management part, will be the downfall of this dealership. They ignore, Like I have stated before, the sales and service departments are excellent. The management part, will be the downfall of this dealership. They ignore, lie and try to make you fell like an idiot. I am referring to Jessica Romero. I have been a customer of Roseville Toyota for over 25 years or more. The service and attitude of this person is determent to the whole dealership. More

by rfrusco Verified Customer Verified Customer

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Well satisfied !! Treated top notch from day of purchase and have appreciated the follow up phone calls to check on my satisfaction with Camry and offers to answer any Treated top notch from day of purchase and have appreciated the follow up phone calls to check on my satisfaction with Camry and offers to answer any questions if any. Excellent customer service. More

by WILBURBARTON Verified Customer Verified Customer

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Returning Customers This is our 3rd Toyota from Roseville Toyota. The experience was good and they treated us well for the time we spent with them. Internet Sales were ef This is our 3rd Toyota from Roseville Toyota. The experience was good and they treated us well for the time we spent with them. Internet Sales were efficient and knew the inventory available and gathered information to assist with financing. Financing explained agreement and contracts perfectly along with additional purchasing items for service and care of our new car. The Customer Service Girls (Marina and Rebeckah) were terrific in explaining and helping me to set up my new Entune System. They were very familiar with the system and showed me a couple of short cuts. Everyone was very pleasant, they all smiled, and they appeared to be genuinely interested in making sure I understood my new car before driving it home. We went over features before, during, and after the test drive. More

by MCCLUSKEY Verified Customer Verified Customer

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Great! Corey Lunsford is my go to man. He is kind, considerate, very helpful, and he gets the job done thoroughly. I love my Toyota Corolla and I love my Ros Corey Lunsford is my go to man. He is kind, considerate, very helpful, and he gets the job done thoroughly. I love my Toyota Corolla and I love my Roseville Toyota Service!!! More

by CINDYPOLLARD13 Verified Customer Verified Customer

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Great experience I didn’t end up buying a car from Toyota but I bought one from Roseville Kia. I just wanted to recognize Chris Scarborough for assisting me in this pr I didn’t end up buying a car from Toyota but I bought one from Roseville Kia. I just wanted to recognize Chris Scarborough for assisting me in this process. He went above and beyond to help me, and I am extremely grateful for his help. I also was taken great care of by Cory, and Kyle in the service center. They were very honest, knowledgeable, and kind throughout the whole process. More

by CAMERONEID7 Verified Customer Verified Customer

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Friendly and helpful staff Had a great experience with Joe Bietzel, Roman and Chris! They really took care of us! I would say we would go back in the future! Had a great experience with Joe Bietzel, Roman and Chris! They really took care of us! I would say we would go back in the future! More

by ANGIEBROWN2374 Verified Customer Verified Customer

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Took great care of me I don’t have the best credit but was able to get in an awsome 2012 rav4 with low miles and for a screaming deal. They really care about they’re custom I don’t have the best credit but was able to get in an awsome 2012 rav4 with low miles and for a screaming deal. They really care about they’re customers I enjoyed getting my first car from Roseville More

by SAMMY_VARGAS91 Verified Customer Verified Customer

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Issues with finance department Signed agreed deal. Contacted 3 days later and told bank changed deal even though I was assured the deal we agreed on. Origunal deal done on a monday, Signed agreed deal. Contacted 3 days later and told bank changed deal even though I was assured the deal we agreed on. Origunal deal done on a monday, contacted on thursday to come back. Drove to dealership to sign new deal, signed deal. Drove all the way back home and contacted AGAIN by finance department and asked to come back AGAIN because deal was re-written with wrong date. Drove BACK to dealership and signed deal yet again. I understand banks may change info but when I have to drive back and forth due to errors made by finance staff and TOLD I need to "come in today", 3 days after original deal was signed, puts a very bad feeling in me about purchasing another vehicle from Roseville Toyota or referring people to it. Salesman was awesome and is only thing giving me any positive feeling. This is 5th vehicle I purchased here, hope things will be done to get me back. More

by GREATWHITESHARK64 Verified Customer Verified Customer

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Great experience definently will be back Sales staff was nice and everyone else was very helpful as well. Also they offered me some snacks and a free Starbucks coffee while I waited. Go see C Sales staff was nice and everyone else was very helpful as well. Also they offered me some snacks and a free Starbucks coffee while I waited. Go see Chris scarbrough he was excellent in helping find the right car at the right price More

by tylercgray Verified Customer Verified Customer

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Great customer service and easy transaction I hadn't purchased a new vehicle in 10 years, so I was a bit unsure about how the process might have changed. I got really great assistance from Chri I hadn't purchased a new vehicle in 10 years, so I was a bit unsure about how the process might have changed. I got really great assistance from Chris Scarbrough in helping me find the vehicle I was looking for. We test drove a model that was the wrong color and Chris then identified a waited for a vehicle in the right color and with the right package of options. The negotiation process was reasonable and honest and feel like a got a good value. The financing process has changed a bunch. The whole system was automated with electronic signatures (like at the grocery store). Eric Hazelton was really easy to work with and did a good job of explaining the various options for extended warranty and service. I had decided to skip these going in, but decided on the 6-year maintenance package and tire warranty as I normally keep cars for at least 10 years. I'm really delighted with my new 4Runner. Roseville Toyota made the selection and purchasing process quite easy. They've also followed-up a couple of times since the purchase to make sure everything is good and I'm pleased with my new vehicle. More

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