Chris Schultz | Page 6

decent prices, very busy place The service department is always busy and takes at least 5 minutes to answer the phone two times now I've had an appointment and they've taken so long The service department is always busy and takes at least 5 minutes to answer the phone two times now I've had an appointment and they've taken so long to look at my car that they ran out of time and couldn't fix it same day. They were booked out THREE weeks for a rental car. Pretty sad. Other than that they do a good job on any work and their oil changes are reasonably priced More

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quick service and great people I took my car in for manufacturer's recall on clutch and software updates. I spoke with Chris, who was very helpful--even suggested the clutch replace I took my car in for manufacturer's recall on clutch and software updates. I spoke with Chris, who was very helpful--even suggested the clutch replacement without my asking. She scheduled me for a day when a loaner car was available, and my car was done in 1 day! Loaner car was an upgrade from my own, which was fun. More

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Recall work Excellent service. Loaner car was fine. Work was done within a day or so and it was easy dropping it off and picking it up. This was for a recall wor Excellent service. Loaner car was fine. Work was done within a day or so and it was easy dropping it off and picking it up. This was for a recall work replacing the clutch. Christine was terrific in explaining everything and contacting me when the work was done with information on when I could pick it up. Her assistant who moved my car and brought up the loaner was very good as well. I liked that I was working with two competent woemen. Good job! More

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Thank you for excellent service on 9-2-2015 I drove my 2009 Ford Escape in with two warning lights on (check engine and a wrench). After looking at the manual, I found out that the wrench warni I drove my 2009 Ford Escape in with two warning lights on (check engine and a wrench). After looking at the manual, I found out that the wrench warning light denoted a problem with the throttle/power train. I explained to Christine Schulze, Service Advisor that I have only one car and I was afraid to drive it on the freeway. Christine said that she would try to fit me in the same day. She asked me if I would like a shuttle ride back to my home. The shuttle ride was very helpful since I didn't have a ride back. I am very happy that Christine fit me into the schedule that day even though I did not have a scheduled appointment. Christine told me that if it was a throttle problem, Ford had extended the warranty and the throttle could be replaced at no additional cost. I was able to have my car serviced the same day under warranty. I want to thank both Christine Schulze and North Country Ford Lincoln, Coon Rapids for the excellent service provided to me! More

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North Country Ford Review North Country Ford made my experience stress less when I work 50 hours a week. The people there all were very nice and helpful and I would not hesita North Country Ford made my experience stress less when I work 50 hours a week. The people there all were very nice and helpful and I would not hesitate buying a car from them in the future. Thank You Christina Wicken More

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Cabin vent exhaust odor, unbearable Chris and Denny were great, they helped solve an exhaust odor in my 2014 Escape, (28K miles) A simple leaking PVC hose, who knew, on a new car. The te Chris and Denny were great, they helped solve an exhaust odor in my 2014 Escape, (28K miles) A simple leaking PVC hose, who knew, on a new car. The tech consulted with Ford Engineering for help. I had gotten a loaner car and it took a week, but I was called daily from Chris to let me know what was happening. Great work and the Ford Family really showed me a great service experience. I'll be back for sure, and tell others of my experience. Sincerely, Ron Gustafson More

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Great Love my 2012 Ford Edge. The service department is clean, quick, and efficient. Love the car wash. You fixed the mi stacks that had been made at the Love my 2012 Ford Edge. The service department is clean, quick, and efficient. Love the car wash. You fixed the mi stacks that had been made at the Duluth Northstar dealership a week ago. More

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Impressed Although I live in Circle Pines, and Work in White Bear Lake, I decided to bring my 2013 Taurus to North Country Ford - why? Because customer service Although I live in Circle Pines, and Work in White Bear Lake, I decided to bring my 2013 Taurus to North Country Ford - why? Because customer service is very important to me and that was lacking in the dealership one mile from where I am employed. So I drove the extra miles to get exceptional customer service. I had heard good things about North Country Ford - and my friends were right. Thank you for doing such a great job. I truly appreciate it. More

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