Chris Vella
Chris Vella at Don's Ford

Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.6
83 Reviews
4.6

83 Reviews

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83 Reviews of Chris Vella

March 13, 2026

Dealership Rating
Employee Rating

The customer service was good. The work on the vehicle was done well. Thank you More

by RDUNDERDALE
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Mar 13, 2026

Don's Ford responded

Thank you for trusting our team at Don's Ford with your vehicle! Please reach out if there's anything we can do for you down the road.

March 11, 2026

Dealership Rating
Employee Rating

Staff very friendly and professional. They completed the service needed and sent me a video message when completed More

by ROMANO961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , I will see Matt Cataldo for my next lease. He has an excellent reputation.

Mar 11, 2026

Don's Ford responded

We love hearing feedback like this! Thank you from all of us at Don's Ford!

March 10, 2026

Dealership Rating
Employee Rating

Excellent service and upfront on all costs for my pickup. No surprises here. Great dealer and service staff. More

by LACYGM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Don's Ford responded

Thank you for sharing your experience, LACYGM! We’re glad you felt informed and taken care of throughout. Your feedback means a lot to our team. If you need anything else, Don's Ford is here to help!

March 09, 2026

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Employee Rating

Trading in my 2009 Nissan frontier for a 2019 Jeep compass latitude with 31,892 miles on it was told the payment would be 530 a month when I got the paperwork from Capital One it’s 544 a month after I More

by SHELKEY74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 11, 2026

Don's Ford responded

We apologize for any misunderstandings that occurred during your visit. We understand how frustrating this situation must be. Your feedback is important to us. Please contact us so that we can do our best to provide you with the five-star service we know we're capable of providing. Thank you, Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com

February 20, 2026

Dealership Rating
Employee Rating

Fast, quick and easy purchasing and finance! Looking forward to receiving my expedition! Thank you More

by krissdeluca
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Don's Ford responded

Here at Don's Ford, we always value and appreciate our customers' feedback. Thank you, Krissdeluca!

January 29, 2026

Dealership Rating
Employee Rating

John Mazza is a very pleasant salesman to deal with. All other employees are very nice to take the time to answer any questions. More

by HG.COUNTRYSUBURBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza , Scott Risucci

Jan 30, 2026

Don's Ford responded

We are pleased to hear you are in good hands with John and the rest of our team. Thank you for supporting Don's Ford with your excellent review!

November 04, 2025

Dealership Rating
Employee Rating

Excellent service and professional and attentive sales staff. Always pleasant and ready to meet your needs. More

by SRISUCCI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Nov 05, 2025

Don's Ford responded

We love hearing about your experience with our team! Thanks for choosing Don's Ford and for sharing your review. We wish you many safe miles ahead!

October 30, 2025

Dealership Rating
Employee Rating

Excellent service and very helpful with information about the car new tires are great thank you More

by FJNACK99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Oct 30, 2025

Don's Ford responded

Thank you for choosing Don's Ford and for leaving us such a kind review! It is our pleasure to provide excellent, informative service, and we appreciate you highlighting your experience with us in these areas. See you next time!

October 24, 2025

Dealership Rating
Employee Rating

Pick up service is very convenient. A video from the mechanic describing the service and pointing this out is also a great part of the service. More

by WOLFGANG91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Oct 24, 2025

Don's Ford responded

Thanks for sharing your feedback about our pickup and video service! We look forward to serving you next time at Don's Ford. Safe travels!

October 18, 2025

Dealership Rating
Employee Rating

I have been almost 6 months waiting for my truck to get fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in More

by SANFRAN3636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Mazza

Oct 22, 2025

Don's Ford responded

We're truly sorry to hear about the prolonged issues you've experienced with your truck's repairs. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. Your satisfaction is important to us, and we would like to assist you further. Please contact me at your earliest convenience so that we can discuss how best to resolve this situation. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

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