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Chris Vella
Chris Vella at Don's Ford
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Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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5.0
19 Reviews
5.0

19 Reviews

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19 Reviews of Chris Vella

March 13, 2024

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Employee Rating

Great people, great work, never disappointed. Nice to see customer and company loyalty. A rare quality these days. Highly recommend Dons Ford of Utica ny More

by COALHILLHIGHLANDS
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Mar 13, 2024

Don's Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Don's Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Billy Melendez Service Manager

March 08, 2024

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Employee Rating

Courteous staff, comfortable waiting area, found a recall on truck I was unaware of. Fixed both recalls and work completed in time frame I was quoted. More

by DINEENDM
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Mar 08, 2024

Don's Ford responded

Thank you, Dineen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

March 02, 2024

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The whole process of setting up an appointment for my car is easy. They have a wonderful comfy waiting area and always provide high quality service on my vehicle. More

by PCALLY
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Mar 03, 2024

Don's Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Don's Ford. Billy Melendez Service Manager

March 01, 2024

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It was really nice and new. The folks were very pleasant. Fast service. Wiil come again.. More

by RGALLA22
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza, Allen Hutchings

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Mar 02, 2024

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

February 21, 2024

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I had an overall excellent experience for the service I had on my vehicle. The members of your service team have always been informative, polite, and professional in every way. More

by CBEN22414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Helpful
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Feb 21, 2024

Don's Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 19, 2024

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They were very polite and courteous. They got the job done quickly. I would bring the car back anytime. More

by RNANNIE2018
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Feb 19, 2024

Don's Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Billy Melendez Service Manager

February 11, 2024

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It was great, they fixed my car in a timely fashion and there was no hassle. More

by STUARTPALMER
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Helpful
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Feb 12, 2024

Don's Ford responded

Thank you, Stuart! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 08, 2024

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Very pleased with good service. Very pleased with the new construction. Will continue at Don’s Ford. More

by RALPHLUPIA
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

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Feb 08, 2024

Don's Ford responded

We're very pleased to hear it, Ralph! Thank you so much for continuing to trust us with your automotive needs here at Don's Ford. Please travel safe and we'll see you again whenever we can next be of service.

February 02, 2024

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Employee Rating

Did everything they said they would. Good experience. One more thing to do and they will let me know when the part comes in. More

by DKELLEY5
Recommend Dealer
Yes

Other Employees Tagged: John Mazza, Bill Taylor

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Feb 02, 2024

Don's Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Don's Ford, we look forward to having you as one of our valued customers for many more years to come! Billy Melendez Service Manager

Feb 02, 2024

Don's Ford responded

Hearing about your good experience makes our day. We appreciate your trust and your review. We will see you soon to finish up! Safe travels.

February 01, 2024

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Employee Rating

Awesome customer service. Great communication and impeccable workmanship!!!!! My vehicle was dude and delivered to me at the exact time I needed. More

by APIACENTINO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Helpful
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Feb 02, 2024

Don's Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Don's Ford! Billy Melendez Service Manager

Feb 02, 2024

Don's Ford responded

We always aim for top notch service and communication and are happy to hear that was your experience. Thank you for sharing your feedback and for placing your trust in us. We are here should you need us in the future!

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