Christian Amian

Findlay Nissan Henderson responded

Thank you for your feedback! We’re so glad to hear you had an amazing customer service experience. We do apologize for the oversight with the tire rotation—that’s certainly not the level of service we aim to provide. Please feel free to reach out so we can make this right for you. We truly appreciate your understanding and hope to have the opportunity to serve you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful feedback! We’re so glad to hear that Christy made such a positive impression. She truly cares about our customers, and we’ll be happy to have her assist you whenever you come in for service. We appreciate your trust and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind review! We’re happy to hear that our team took great care of you and that you enjoyed the waiting area. It’s great to know your service was completed right on time as promised. We truly appreciate your feedback and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your wonderful review! We’re thrilled to hear that you’re beyond satisfied with the service on your NV200. Jason will be especially happy to know his professionalism, communication, and care made such a positive impact on your experience. We truly appreciate your kind words about our entire team and technicians as well. Providing clear updates and top-quality service from start to finish is exactly what we strive for. Thank you again for your support and for the 5-star recommendation—we look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind feedback! We're glad to hear you received great service and that all your questions were answered. Providing attentive, detail-oriented service and making the process easy are top priorities for us. We truly appreciate your support and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your continued trust in us! We're glad to hear that your fleet service visits are consistently quick and convenient, and that our team keeps you informed every step of the way. Providing clear communication—along with photos and videos of the work—is something we take pride in, so it’s great to know you find it valuable. We truly appreciate your support and look forward to keeping your vehicles running smoothly! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your thoughtful review! We're glad we could accommodate your schedule and provide clear, honest guidance about the work needed. Our team always strives to be transparent and efficient, so it’s great to hear that reflected in your experience. We appreciate your trust and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words! We're so glad to hear that Allan provided such helpful and efficient service while meeting your needs. We'll be sure to pass along your feedback to him. We truly appreciate your support and look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the wonderful review! We’re so glad to hear Christy took great care of you and that everything was completed in a professional and timely manner. We’ll be sure to share your kind words with her. We appreciate your support and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback—we’re really sorry to hear about your experience. Waiting 4 hours for a service that was estimated at 1.5 hours is frustrating, and we understand how the lack of communication and follow-up made it worse. That’s not the level of service we aim to provide. We’re addressing this with our team to improve both our time estimates and communication during delays. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another chance to provide the experience you deserve. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan