Christian Clegg

Great experience, would recomend Christian as your service advisor. Even got my truck delivered back to my house! service advisor. Even got my truck delivered back to my house! More

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Customer service at this dealership is very poor. I purchased a used car. I know that a used car is liable not to be in perfect condition. But this car, despite my having driven it, had electronic I purchased a used car. I know that a used car is liable not to be in perfect condition. But this car, despite my having driven it, had electronic issues that were not evident during my test drive but became painfully obvious after purchase. I was advised to bring it in for service. The car was then sent to your BMW dealership for evaluation. After a week of silence, I began trying to find out what was wrong I placed about 4 phone calls and at least another 3 texts inquiring about the status. I received no return messages Another week went by before I received a notice that the shark fin antenna had leaked and the communication module would have to be replaced. The cost would be about $2,400! I find it hard to believe that this problem was unknown by the dealership before I purchased it along with a service contract which, by the way, did not cover antenna problems Selling a car without revealing significant issues and ignoring my attempts to get information about my car is a poor way to satisfy an unhappy customer My father worked for Ford for 50 years and I have owned several Ford vehicles, but I won’t be buying from McLarty-Daniel Ford in the future More

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I've run out of adjectives for how bad the service was I received. It begins with trying to schedule an appointment. The text and automated systems make it impossible to talk to a real person, and no mess received. It begins with trying to schedule an appointment. The text and automated systems make it impossible to talk to a real person, and no messages are returned. I had to call the customer relations manager, who told me to expect poor service because they were understaffed. My vehicle needed an oil change and a recall item. I told the service adviser I needed to wait since I live over 90 minutes from their location. When arriving, waited at the counter over 10 minutes with no acknowledgment. Vehicle got taken in. After couple hours, service adviser tells me they have ruined the front tire on the lift, but they can't get a new tire and I'll have to come back in two days. I ask to inspect the wheel finish for any damage, but they can't find it. As always, when I call back the next day on status of tire repair, nobody will respond. I could go on, but know this: for an oil change and a "free" recall item - I walked out of that dealership after three days paying $1,000. Oh, and when I checked the credit card receipt, found a 3% surcharge added for using a credit card. Perfect. Don't say you weren't warned. I did not believe the other reviews, but now I know better. Never will go back again for anything. More

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I agree with a previous post that the automated messaging system is horrible. You can not call and talk to a person, you have to leave a message or agree to be contacted by text. Every time I would agreed system is horrible. You can not call and talk to a person, you have to leave a message or agree to be contacted by text. Every time I would agreed to text, the conversation would get dropped by the service department. I took my truck in for an oil change and servicing then they found additional work that needed to be done. They acted like that work could get done in a timely manor and I agreed to the work. They strung me along for five weeks and then stopped responding to my text or voice mails. At the end of the five weeks, I went and retrieved my truck. All that time and none of the additional repairs had been preformed or the servicing I originally brought it in for. Now I'm on the search for a new dealer to work with. More

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After 3 days of having my vehicle for a service recall, & battery, they let me know that they realized that they "do not have a battery in stock", and need more time to get a battery. Then Christian expla battery, they let me know that they realized that they "do not have a battery in stock", and need more time to get a battery. Then Christian explains that without the battery they cannot do the recall service... Had another one of vehicles in for a service recall too, and the same run around, and I finally just said finish up what you have and I'll come get my car. Incompetent service, and a waste of 3 days!!! I'll go to Wood Ford just up the road from now on! More

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If I had another choice for a Ford dealer to use, I would definitely use that option. I am new to the area, but not new to auto mechanics. To start with their automated system. That does not let you talk to definitely use that option. I am new to the area, but not new to auto mechanics. To start with their automated system. That does not let you talk to a service advisor is horrible. What happened to the good all days when you can actually speak to a human when you had a problem. They think they can Automate everything and it does not work in the customer service world. I’ve had my truck in there several times now and every time it’s the same issue. I have been waiting almost a week to hear back from my service advisor after talking to the manager and still no response. I brought my truck in for warranty repairs under an extended warranty and they text me back saying that my warranty was expired and the repairs would be somewhere around $5000 for minor little trinket items. I had to call my warranty company to verify that I actually had coverage to prove them wrong. . I went into the dealership to express to three different people in three different departments, my concerns with their automated system and not one of them had ever tried to call into their automated system to experience what the customers go through when they try to set a service appointment. Seems kind of funny to me that her company doesn’t even know how to use their own system or know what it’s like from a customer point of you to use said system. Things would be so much easier if they just got rid of , their automated text system that has a voicemail that takes you nowhere and you never get a return phone call after you leave a message. So much more to say about this company in this experience. “Buyer beware. “ Christian has been my service advisor and has not been on top of his game at all . Come on people let’s show some pride in our work. More

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Absolutely no communication with the service department. Still waiting on my car to be repaired/serviced for over a month. Ridiculous. And, they can't blame it on the text program they use. I have been call Still waiting on my car to be repaired/serviced for over a month. Ridiculous. And, they can't blame it on the text program they use. I have been calling. More

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Shakera is very knowledgeable and professional. She is an asset to the McLarty Daniel dealership! She is an asset to the McLarty Daniel dealership! More

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