Christine Tonelli
Christine Tonelli at McGrath City Hyundai
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Christine Tonelli | Page 3

Service Advisor

McGrath City Hyundai

6750 West Grand Avenue
Chicago, IL 60707

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3.5
175 Reviews
3.5

175 Reviews

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175 Reviews of Christine Tonelli

March 08, 2022

Dealership Rating
Employee Rating

Christine got me in and out in less time that expected or promised. She is great! More

by markdarienzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 02, 2022

Dealership Rating
Employee Rating

Great customer service in the Service Department. Christina Tonel was awesome she kept me informed on everything that was going on with my car service by text and in person. Great Customer Service More

by TucsonGirl55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 27, 2022

Dealership Rating
Employee Rating

Great service, Christine was very helpful on the repair process although they get very busy. More

by Leaf345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 23, 2022

Dealership Rating
Employee Rating

Have been going for 3 yrs amost their. Their service to the car is 100% great. Although the time is long but due to their loyal costumer’s coming back they are to the point on the time f More

by Adanellie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Caro

February 20, 2022

Dealership Rating
Employee Rating

Helpful and responsive. They handled my inquires and provided the service I requested in a timely fashion They were busy but I wouldn’t expect it any other way. Just show More

by ricdelgado99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Eddie Vellega

February 15, 2022

Dealership Rating
Employee Rating

Christine is extremely knowledgeable when asked specific questions about my Hyundai Sonata. Always friendly and never rushed. Highly recommend her service! 5 Stars More

by raul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

February 07, 2022

Dealership Rating
Employee Rating

Everything was explained and prcess f purchasing my vehicle went smooth and easy thank to Robert Gil. Really appreciate the entire staff and thank you so much for helping me get my vehicle in such shor More

by Elizabethoviedo1995
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Gil jr, Jeremy Gleason, Steven Alisauskas , jamie golden

February 02, 2022

Dealership Rating
Employee Rating

Ask for Christine t very nice knowledgeable service agent will give answer all of your questions. More

by Joeducato
Recommend Dealer
Yes
Feb 04, 2022

McGrath City Hyundai responded

Christine always goes above and beyond for her customers! Thank you for your visit and your review.

December 25, 2021

Dealership Rating
Employee Rating

Christine was not helpful at all she was very rude and uncaring. She gave me a hard time about my recall and tried to get me to pay for an manufacture mistake. I never want to deal with her ever again. More

by montgomerymonica66
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: David Bushey

Dec 27, 2021

McGrath City Hyundai responded

Thank you for taking the time to leave your feedback. We are very sorry to hear you had a poor experience, that is not the "norm" at our dealership. We strive to be courteous, kind, professional, and knowledgeable at all times, so I'm not sure what happened here. We would like for you to reach out to our General Manager, Jeremy at jgleason@mcgrathcity.com for the opportunity to make things right,

Dec 27, 2021

montgomerymonica66 responded

David Bushey was the one that was great he even offered to take me to work and pick me up from work .which i ended up using my P T O .He offer because Christine made it clear to me that i wouldn't be able to get a loaner .I give David a 10 and Christine a 0 I I never want to deal with her again.Willie in the service department was also helpful and polite i give Willie a 10

December 15, 2021

Dealership Rating
Employee Rating

My five stars belongs to the service department only. I had two recalls on my vehicle. Christina provided me with Excellent Customer Service. She kept me posted with the status of my vehicle while it was More

by stripes.sortie.0l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Gleason

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