Chuck Block

Drove 5 hours to look at a truck at KUNES IN GREENFIELD WISCONSIN. First they lied to me over the phone about the warranty’s. Even on their site it says lifetime warranty which actually isn’t true it’s onl WISCONSIN. First they lied to me over the phone about the warranty’s. Even on their site it says lifetime warranty which actually isn’t true it’s only under 100k miles. (Attached the picture of the “lifetime warranty” that isn’t lifetime apparently cause it only refers to vehicles under 100k, like it says at the bottom) Which doesn’t say it on the site, they tell you that once you come in. Seems pretty scammy:/ I also had spoke to someone last week about warranty because on the website it had shown there’s a 3,000 mile warranty once you leave the store. When I asked them when I got there they basically laughed in my face and said “it’s a used vehicle, they don’t come with warrantys” which I can see, but I was told other information over the phone. So I drove 5 hours to be lied to. I had also called and spoke to someone and asked them to double check that the truck had a gooseneck hitch, the lady said yes it does. After loading my toolbox in, since I was in bed, I realized the hitch was not in fact a gooseneck hitch, it was the wrong plate: so again, i was lied to. I decided to drop the hitch part because I was just ready to get out of there. Then get the process of buying a truck and they knew for a whole week that I was coming. But they had no paper work prepared. I sat around waiting for them to figure out their loan stuff for 7 HOURS. After sitting for 3 hours waiting, my loan officer back at my local bank informed me she hadn’t heard from them for awhile. So I went and found the financial lady (MARY SISCA) and asked why nothing was being done. I thought that they had been communicating and I was just staying out of the way so I could get out asap. But no Mary yelled at me and said “I’m very busy today, I’m the only one here and you showed up unexpected wanting us to do all this work for you” I then showed her the messages, emails and proof that I had scheduled the apt for over a week. She was not nice about it and loan officer back home had asked me to send her a paper that she needed to proceed in paperwork. So I asked MARY for it and she then threw another fit saying “I already gave this to her. Tell her to check her emails because this has already been sent” being rude about it ONCE AGAIN. Then after I confronted them about them lying to me 2 times they moved us to a waiting room and avoided us the next 3.5 hours we were there. Not sure what they were doing, only information I got was from my bank letting me know what was happening next. They never once came around and checked on us. I finally got up about 330 and brought up that I was getting pissed off for being there for 5 hours and nothing was getting done. I told them I wanted this to get finished because I had a 5 hour drive home I needed to complete and didn’t want to be home super late. Anyways, an hour passed, at about 430 I helped myself to the back office where I found the GENERAL MANAGER (BILL EDERER), I explained to him that I had been there almost 7 hours, nothing is happening. He said he was waiting on a call from the corporate office so he could verify they received money for the truck so they could let it off their lot. Which is what we had been waiting for since 330-430… I said I wanted him to call because most places were about to close, he said “no, they will call me when they’re ready” . I then asked for the number then and I’d call them myself since he wasn’t going to do his job… he said no. BILL refused to give me corporates number even after asking multiple times for it. After having to threaten to call corporate to get xxxx figured out. My loan was “magically processed” within 2 minutes after I walked away to find their number. Cool, we got the truck. Later tonight I spoke with someone from the bank and they informed me on how MARY had given the wrong email to send paper work to (very professional) and that MARY had called her and let her know that we needed to “hurry things along beca More

Helpful 1

Report | Print

Polite, friendly, professional staff. Solved my problem, repaired it same day. Great service! Matt was great in keeping me informed of cost and time for completion. Would definitely go ba Solved my problem, repaired it same day. Great service! Matt was great in keeping me informed of cost and time for completion. Would definitely go back for service. More

by franmike211 Verified Customer Verified Customer

Helpful 0

Report | Print

Great job getting you in the car you want! Easy financing with Dave! Third Buick I’ve purchased here and expect there will be more. Easy financing with Dave! Third Buick I’ve purchased here and expect there will be more. More

Helpful 0

Report | Print

Thanks for the great job adding our heated seats! Appreciate the good work, and they work great! Appreciate the good work, and they work great! More

by Karrie Wenzler Verified Customer Verified Customer

Helpful 0

Report | Print

The staff were polite and courteous and made sure I understood everything about the purchase and the warranties. understood everything about the purchase and the warranties. More

by butters13joy Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone was great, took their time and explained things clearly, was very thorough. Best treatment I have ever had buying a car. clearly, was very thorough. Best treatment I have ever had buying a car. More

by Karrie Wenzler Verified Customer Verified Customer

Helpful 0

Report | Print

Personnel are very friendly. Robert did a nice job introducing us to our he vehicle. Robert did a nice job introducing us to our he vehicle. More

by atyoung1601 Verified Customer Verified Customer

Helpful 0

Report | Print

We saw a car online that we were interested in. After a quick call to the dealership we came in for a test drive. We appreciated our easy going salesman who did not pressure us nor overwhelm us wit After a quick call to the dealership we came in for a test drive. We appreciated our easy going salesman who did not pressure us nor overwhelm us with details. The whole process was simple and fairly quick. More

by TIPSOO76 Verified Customer Verified Customer

Helpful 0

Report | Print

Robert Steffan did an outstanding job in helping us close out our previous lease and assisting us in and turn into our new lease vehicle program. out our previous lease and assisting us in and turn into our new lease vehicle program. More

by janelbucci Verified Customer Verified Customer

Helpful 0

Report | Print

Awesome dealership great price es and great mechanics and very great experience thank you all very great experience thank you all More

by jameseaferd Verified Customer Verified Customer

Helpful 0

Report | Print