Clarence Henderson | Page 4

This was my 2nd HORRIBLE experience at your location. 3hrs later and still no oil change. I left. RIDICULOUS. Clarence was understanding and in no way was he to blame. But this location HAS GOT TO DO BE 3hrs later and still no oil change. I left. RIDICULOUS. Clarence was understanding and in no way was he to blame. But this location HAS GOT TO DO BETTER!!!! More

by williamstiarae Verified Customer Verified Customer

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Service is always great but the wait times are ridiculous. Oil changes should not be 2+ hours. This I feel you should be able to bring you vehicle in on lunch and be out in 45 to 60 minutes at mos ridiculous. Oil changes should not be 2+ hours. This I feel you should be able to bring you vehicle in on lunch and be out in 45 to 60 minutes at most. I have brought my truck in at 07:30 at opening and been in the front of the line and did not leave until after 10am. I feel there needs to be better triage of vehicles coming in or staffing issues need to be addressed. More

by lalford777 Verified Customer Verified Customer

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Clarence was very helpful. He was very knowledgeable and kept me informed of service being done to my car. I've been a customer since 2018 and I must say that he gave the best He was very knowledgeable and kept me informed of service being done to my car. I've been a customer since 2018 and I must say that he gave the best customer service thus far in his department! More

by rogers38771 Verified Customer Verified Customer

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Superb awesome fantastic great job thank you so much I will see u later. Five star will see u later. Five star More

by DAMEIONWASHINGTON Verified Customer Verified Customer

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I asked to do a oil change but I forgot about my fuel filters change. filters change. More

by patrickleary53 Verified Customer Verified Customer

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Wait 3 hours for oil change and tire rotation that should not have taken that long should not have taken that long More

by 12bravo9 Verified Customer Verified Customer

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I came in for service on tire and my rim was scrap in the hands service; I complained and they blamed issue on me. Also my suv has not been drinking properly and loud noise since I got service done. I’ve onl hands service; I complained and they blamed issue on me. Also my suv has not been drinking properly and loud noise since I got service done. I’ve only had suv for two months. No issues when I bought vehicle now since service they stated I have trans issue and rotors / struts issue. How is this even possible?! I spoke with management Joe. He gave a didn’t care “oh well” demeanor. Honestly I’m disgusted and feel as this suv is a lemon and was rigged during service. Nail removal shouldn’t taken 1hr 45mins… I need to speak with upper management. More

by ERIC STAPLES Verified Customer Verified Customer

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He was great at arrival! I was there for a recall and inspection. I was told it would take an hour to hour and half. I called to check and was told that my vehicle could not I was there for a recall and inspection. I was told it would take an hour to hour and half. I called to check and was told that my vehicle could not be inspected because no insurance was in the car. I get that. However, I have it on my phone. My biggest complaint is that Clarence went to lunch before even contacting me that my insurance was a problem. I had to call up there to even find out what was taking so long. In my opinion, He should have contacted me first. More

by cindygrim16 Verified Customer Verified Customer

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Great service advisor and great dealer will take my car there again for service when it’s time to do my next oil change there again for service when it’s time to do my next oil change More

by JEFFRAMIREZ0428 Verified Customer Verified Customer

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Great service experience, Clarence was terrific, very thorough, timely and professional. My only complaint is all parts and materials were not available to take care of the recalls. That's on Stellantis thorough, timely and professional. My only complaint is all parts and materials were not available to take care of the recalls. That's on Stellantis, not the deanship. Thank you Clarence and the don Davis team. More

by TDOUGLAS2 Verified Customer Verified Customer

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