Clyde Alleyne | Page 2

So offen Found a car listed on their site. Checked out the Carfax and Kelly Blue Book. (ALWAYS DO THIS)! The car was listed as having past Frame and structural Found a car listed on their site. Checked out the Carfax and Kelly Blue Book. (ALWAYS DO THIS)! The car was listed as having past Frame and structural damage. Took the car for a test drive. It ran out of gas and this triggered safety alerts. “Cruise control disabled”, “Parking brake malfunction”, “Pre-collision system malfunction”, “ICS malfunction”, “Check Engine light”, “Reduced engine power”, “Pre-Collision System malfunction”. Clyde had service address issue and they told me the reason it went haywire is “because the gas ran out”. Not ideal, but understandable considering the tech. I put a deposit to hold the car. I asked via email that Clyde s/w his manager about 4 REASONABLE questions: 1, If the issue was CAUSED by gas running out, what was the FIX? (God forbid I run out of gas and have to have all safety systems disabled…can I restart them or do they have to repair). 2. The car publicly listed, (Carfax), as having a potentially serious safety risk. I asked them to verify the severity of the damage and the repair or see their records of repair, (for the safety of my FAMILY). 3. I asked what the warranty was on the car 4. I mentioned the value of the car was listed online significantly less than their asking and requested we discuss details. (I did not lowball or refuse to pay the asking price, I simply wanted to discuss the discrepancy). Instead of answering my reasonable questions, Clyde said his manager responded “I don’t want to drag this out”, and”…we told you the car was fixed on Monday”. Note: I never asked was it fixed, I asked what was the solution. I came in explaining what I found online about the car's safety and value. A good, caring, reasonable dealership would/should say at that point “We respectfully disagree with Carfax’s appraisal and the Kelly Blue Book value”. “We stand by the car and its safety and will gladly give you service records to support that”. No….this dealership instead tried to spend 20 minutes convincing me “Carfax is crazy” (that is a direct quote). And “we’ve been here for several years longer than KBB”. The irony is that each car has a Carfax printed and Clyde desk was littered with them. I was asked, “What does the Carfax value the car”. I replied 21-23,000. (This was NOT my offer, but an answer to his question). He proceeded to give me my deposit back and said “They won’t do that” Clyde verbally agreed with every point I made, yet still refused to even open the negotiating table and suggest with a fair price. It’s apparent that they’d rather wait for some unsuspecting person to walk through the door and not have the knowledge of knowing the WORLD will value that car almost 6k less than what they’re asking. SHOULD someone pay for a car priced as if it never had “severe repaired structural damage” without requesting assurance from the seller? Absolutely not. Should a dealer pretend that the Carfax and KBB industry standard does not apply when it’s not in their favor? Absolutely not. Should a Manager dismiss and ignore legitimate safety and warranty questions as “dragging this out”? You decide. Andrew in sales called me back today. My hope was to get his reassurance and put in a mutually agreeable initial offer, but his repeated message was, “If you have any concerns about the car then we’d rather have you go somewhere else”. Is this the new Toyota way? If a potential customer has any concerns over a vehicle it is the job of the dealership to ADDRESS the concerns and show the customer why they stand by the car and the quality of their service. He told me “We are a family owned dealership and would NEVER put out a car that we didn’t stand by”. That’s a perfect attitude, but how is someone supposed to know without ASKING? Bottom line: Atlantic Toyota was so annoyed that I walked in as an EDUCATED consumer that Andrew told me “go somewhere else” rather than answer REASONABLE questions about safety, warranty, and repair. When I wrote my Google review I was called on my cell and asked to “Take it down”. No Sirs… people need to know the truth! Or as the kids say, “But where is the lie, though”? More

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Fantastic He got me a excellent deal fantastic Tacoma I’m more than happy with the truck Atlantic Toyota is the place to go if you’re looking for a great c He got me a excellent deal fantastic Tacoma I’m more than happy with the truck Atlantic Toyota is the place to go if you’re looking for a great car and excellent and professional dealership thank you Clyde🤙 More

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Smooth transaction Clyde my salesman was great and very knowledgeable about the vehicle I was interested in purchasing. I recently went in to buy a Rav 4 and I was only Clyde my salesman was great and very knowledgeable about the vehicle I was interested in purchasing. I recently went in to buy a Rav 4 and I was only at the dealership for 2 and half hours and drove outta there with a new vehicle. More

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Ask for Clyde I had great experience with this place, very professional and on point, literally they did everything from washing brand new car to the inspection tic I had great experience with this place, very professional and on point, literally they did everything from washing brand new car to the inspection ticket and they hand me the keys. I am looking forward to this place. Ask for Clyde, but I am shore everyone else will help you to. More

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Exceptional start to finish. I was referred to Clyde Alleyne by my auto insurance company. We briefly connected on a Friday, I was away on a family trip, and by 1pm Wednesday I h I was referred to Clyde Alleyne by my auto insurance company. We briefly connected on a Friday, I was away on a family trip, and by 1pm Wednesday I had bought a car from Clyde. He was great! Dealership was great. Jack the business manager was great! Even the receptionist was great. Excellent experience- thank you! More

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AMAZING This is my favorite dealership for many reasons - they are honest and they truly have the customers best interest in mind. I highly recommend Atlanti This is my favorite dealership for many reasons - they are honest and they truly have the customers best interest in mind. I highly recommend Atlantic Toyota! More

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Buying a car Everyone was super helpful and friendly This is my seventh car that I have leased or bought from Atlantic Toyota My only negative is the amount of Everyone was super helpful and friendly This is my seventh car that I have leased or bought from Atlantic Toyota My only negative is the amount of time we wait to finish the deal Not sure what the reason was More

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FANTASTIC AS USUAL! I am always impressed with the prompt, professional service that I receive at Atlantic Toyota. They are thorough and explain everything. I have bough I am always impressed with the prompt, professional service that I receive at Atlantic Toyota. They are thorough and explain everything. I have bought my last few cars here and wouldn’t think of getting them serviced anywhere else. More

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Quick Fast and fair Clean and friendly dealership. Facilities were very clean and friendly. Nice people and everyone was very helpful. Delivered and cleane Fast and fair Clean and friendly dealership. Facilities were very clean and friendly. Nice people and everyone was very helpful. Delivered and cleaned the same day More

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Best customer service Everyone was very friendly and professional!! This was my first time getting a new car and they made it feel less stressful. Thank you Atlantic Toyot Everyone was very friendly and professional!! This was my first time getting a new car and they made it feel less stressful. Thank you Atlantic Toyota More

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