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Cody Lubbes
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71 Reviews
71 Reviews
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71 Reviews of Cody Lubbes
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November 22, 2023
I had to wait 8 hours for a mobile repair that took literally 1 minute. Seriously, it was a 6 x 12 dash mat recall. Lift up the old one, set down the new one. Not even attached to anything. It took lon literally 1 minute. Seriously, it was a 6 x 12 dash mat recall. Lift up the old one, set down the new one. Not even attached to anything. It took longer to open the plastic bag that the new one came in than to replace the mat. My mobile appointment was from 8-4. Wouldn't you know - they arrived at 3:55pm. I live 2 miles from the dealership and they told me the reason I had to wait all day is that it saves them gas if they go to the farthest place first and work their way back - even if my repair only takes 1 minute. I am so utterly disgusted that Corwin Ford thinks anyone should give up a day of their life waiting like this. They knew from the start of the day that I'd have to wait all day until all of their other appointments were completed, but they didn't tell me that. And they knew that my recall was a 1 minute fix but that didn't matter in their scheduling. I don't matter. The customer doesn't matter. My other choice would have been to schedule an appointment at the dealership but whenever we've had an appointment there, they have literally put our Explorer locked on their back lot for 3 days "until they can fit it in". Can you imagine having to arrive at the Dr's office 3 days early? Or wait from 8-4 until the Dr. can walk out and hand you just a little band aid? I have 2 cars on warranty from here, I'll never buy another one from Corwin. I've owned Fords all my life and if I have to switch to GMCs to start finding decent dealerships then that's what I'll do. If I can't get my car serviced in a decent amount of time and they treat me like I don't matter, why should I do business with them? I should have known better after the troubles we had with service on the Explorer. After 2 years of working with them the service department continues to be horrible. More
by JE
November 14, 2023
Got my vehicle in fast and kept me informed on the progress. Because it was a repair of a previous repair it took no time to diagnose. Also were able to complete the recall notice on the vehicle. progress. Because it was a repair of a previous repair it took no time to diagnose. Also were able to complete the recall notice on the vehicle. More
by JABOY55
November 14, 2023
I have been quite impressed with the customer experience focus at Corwin. Unfortunate paint problem was immediately addressed and corrected. focus at Corwin. Unfortunate paint problem was immediately addressed and corrected. More
by Marc
Other Employees Tagged: Brad LLoyd
November 14, 2023
Corwin Ford is outstanding from Service Dept, Parts and Accessories Dept, to Sales Dept. Top notch. Great experience. Their Service Dept (Cody Lubbes, Nick Fowler, Marius Gieseke) is the reason I moved Accessories Dept, to Sales Dept. Top notch. Great experience. Their Service Dept (Cody Lubbes, Nick Fowler, Marius Gieseke) is the reason I moved forward on trading in my vehicle to buying a new one. Been with Corwin since it was Wiebold. Service Dept has always been excellent. Now I have many reasons to recommend their Sales Dept too. LK Parker is stellar at his job. Not pushy and very knowledgeable, patient, and informative. I have the utmost confidence in my purchase. Daniel Hawkley in Accessories is outstanding too. Very helpful and knowledgeable not only about the accessories available but also about other specific details pertaining to my vehicle. Last, but not least, is Karie Bonds who meets and greets everyone with a smile and special demeanor. All these folks represent Corwin Ford exceptionally well and should be handsomely rewarded by FORD for their exemplary job performances. More
by STEELE
Other Employees Tagged: Leighton Parker, Nick Younger , Marius Gieseke, Karie Bonds, Daniel Hawkley
November 14, 2023
We had a very negative experience at Corwin Ford. 1-OUR WINDOW WAS SMASHED AT FORD AND THEY DID NOT COVER THE DAMAGES When we came to pickup our vehicle one of our windows had been broken in the par 1-OUR WINDOW WAS SMASHED AT FORD AND THEY DID NOT COVER THE DAMAGES When we came to pickup our vehicle one of our windows had been broken in the parking lot. Not only did they not contact us to let us know, when we told them about the issue they refused to pay for the damages. After multiple phone calls and time on the phone, they eventually paid a portion of the bill, but we still ended up having to pay out of pocket for damages that happened while they had our car. 2-ADDITONAL CHARGES THAT WERE NOT AGREED TO- They charged us twice as much for diagnostic fees before any fixes were incurred. When dropping off the car I very specifically asked about any and all diagnostic fees. 3- ADMIN ERRORS- I had to update my contact information from the previous owner and was very specific that they were not to be contacted.(Living abroad and 14 hr time difference) Ford wrote it down in person and took the info over the phone but still contacted the previous owner multiple times and had to get my information 2-3 times. 4- RECALL SERVICE ADMIN- We needed a couple recalls and asked for that to be done while getting serviced. They said it had to be a separate appointment where they come to our home. On the day of the recall, Ford still had our vehicle. We informed the recall person and they then offered to take care of it in house. (which we asked for in the first place) It ended up being unnecessary run around. Overall we are not interested in coming back to Corwin, the people were kind when interacting with them, but the service was far below expectation. More
by Dani Berrian
Other Employees Tagged: Nick Younger
November 11, 2023
Always have a great experience with Corwin Ford in Nampa. From our salesman Russ and Cody in the service department it’s what keeps us coming back. From our salesman Russ and Cody in the service department it’s what keeps us coming back. More
by MALBEY150
Other Employees Tagged: Russ Dimick
October 27, 2023
Nick is a sexy beast! I am so please with how awesome he is! He went above and beyond I am so please with how awesome he is! He went above and beyond More
by SIRIUSLOVE777
Other Employees Tagged: Chris McKnight, Lloyd Gilreath, Nick Younger, Amy Hawkley
October 14, 2023
Very professional mobile tech explained his work order and took care of recall programming quickly. and took care of recall programming quickly. More
by MJSANCHEZ5086
Other Employees Tagged: Chris McKnight, Lloyd Gilreath, Nick Younger, Ben Shelter, Amy Hawkley , Meghan Go, Armando Martinez
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