Courtney Gardner

Customer from Portland responded

I am an inexperienced car buyer and did not expect that this was such a cut throat transaction. I disagree that these policies were made clear to me. If they were, I would not have left and assumed that I could buy the car the next morning. I never heard a word about holding or not holding cars.. It never came up. These things must have been mentioned in passing to someone who did not realize how all my time spent at your dealership, and the fact that I loved the car and my good faith really didn't matter at all. I suggest more experienced sales persons and showing more personal interest in your customers when they come in, and make more of effort to make sure that they understand your policies.. Make sure that you make your customers feel valued like your commercial claims that you do.... That did not happen with me.

Customer from Portland responded

I was not going home to just think about the sale. I told the salesperson that we would complete the sale in the morning. If these policies were mentioned to the 3rd party that was involved, they did not get back to me.

Wilsonville Toyota responded

Thank you for the additional feedback. While we're absolutely sure we explained our money-back guarantee and the fact that we don't hold cars, we do understand that inexperienced car buyers experience additional stress in the showroom. We're sorry we contributed to that. We would have thought that the advisor/broker you brought with you would have helped you out more in this respect. Experienced brokers completely understand that dealers don't hold cars in situations like these. We merely sold the car to the first guest who completed a transaction with us, nothing more. Our policies around pricing, vehicles, financing, etc. are exactly the same for everybody. All guests have the opportunity to purchase any unsold car on our lot anytime. We really appreciate that you considered us and we apologize for leaving you with anything other than an excellent experience at Wilsonville Toyota.