Courtney Pooler | Page 2

Professional, fast, and always thorough. It’s an overall great experience every time I visit this location. It’s an overall great experience every time I visit this location. More

by MRANDMRSCOLLINS2017 Verified Customer Verified Customer

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The Audi service center provided a commendable experience. The service was prompt, staff was courteous, and they effectively addressed my vehicle's needs. I would recommend it for reliable and eff experience. The service was prompt, staff was courteous, and they effectively addressed my vehicle's needs. I would recommend it for reliable and efficient maintenance. More

by Abbas.Ghazanfar Verified Customer Verified Customer

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The transaction went smoothly when I ended my lease and purchased my car. I added an extended warranty at the same time. purchased my car. I added an extended warranty at the same time. More

by DORANS Verified Customer Verified Customer

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Audi Meadowlands has always been a dependable location for me. Although they take great care of my car, it oftentimes takes an extended amount of time for repairs and feedback. for me. Although they take great care of my car, it oftentimes takes an extended amount of time for repairs and feedback. More

by ERNISA_MCLENDON Verified Customer Verified Customer

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Vincent and Courtney at Audi Medowlands are epitome of how a car service advisor ms should be. They take pride I their work, understand customer needs, have extensive knowledge of the cars and common issu how a car service advisor ms should be. They take pride I their work, understand customer needs, have extensive knowledge of the cars and common issues, it’s as if they can read your mind. The reason I continue to buy Audi cars is due to the service I receive. More

by Himanshu Verified Customer Verified Customer

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Vincent is always very helpful and knowledgeable whenever I must visit audi give the man a raise he goes the extra mile I must visit audi give the man a raise he goes the extra mile More

by PHILWHITE1961 Verified Customer Verified Customer

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Very prompt and easy to schedule an appointment, they work very diligently and to the utmost satisfaction of the customers. The team is very helpful and delightful to keep you updated on the status of th work very diligently and to the utmost satisfaction of the customers. The team is very helpful and delightful to keep you updated on the status of the service. More

by HYGREVA Verified Customer Verified Customer

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My experience was amazing with them so I will be back anytime I have problems to take care of it anytime I have problems to take care of it More

by KREXHAJ Verified Customer Verified Customer

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Car was returned without being washed. Was sitting at the dealer for a week (body work) before I reached out to see when it would be ready, they didn’t even realize it was back from the b Was sitting at the dealer for a week (body work) before I reached out to see when it would be ready, they didn’t even realize it was back from the body shop until I told them I’d seen it in the app. More

by FAHRENHEIT4200 Verified Customer Verified Customer

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I called Audi Meadowlands on Sept. 20th to request a service appt for my 2021 Q8 because I got a message saying Electrical System Malfunction on Sept 19th. I was given an appt for Sep 20th to request a service appt for my 2021 Q8 because I got a message saying Electrical System Malfunction on Sept 19th. I was given an appt for Sept. 25th, saying that is the earliest that I can bring my car in for repair. We had been without a car for 3 days and absolutely needed it on Sept. 22nd and took it out, thinking that the message must be a minor issue. 15 minutes into our journey, all the lights on the dash began flashing and the car began slowing down to a stop on the highway. Luckily we were close to a downhill exit. We took it and parked it at the first spot immediately at the bottom of the exit. I had the car towed to Audi Meadowlands on Sept. 24th and made the service dept staff aware that the car was being towed there and that I already have an appt. for service for the next day (9/25). I waited to hear back from the service dept on the 25th and 26th. I left a message for the status of the service on the 27th. I called again on the 28th two times. On my second call, I was told that the service technician would take a look at my car later that afternoon and call me with the diagnosis. Why was my car which had a service appt on the 25th and had been at the service dept since the 24th, not even looked at till the 28th? I didn't get a diagnosis on the 28th or the 29th. I called both days. I called again on Oct. 2nd and was told that the problem was the starter and it had to be ordered. I told Courtney that I have heard that many owners are reporting the same issue and that the problem was the alternator. She said it was the starter. I asked when I would get the car. She said that it will take 5-8 days to get the part and then they would install it. I asked her to call me back and let me know when the part is coming exactly, when it will be repaired and exactly when I will get the car back. I also asked for a loaner because i needed a car. I was told the earliest that I could get one was October 5th. How unacceptable! It wasn't a surprise that I never got a call. I picked up a loaner on 10/5. I called again on Oct. 11th and was told that I can come and pick up the car the next day at 9am. The entire experience was utterly unprofessional! If I didn't call at the end of day on 10/11, I am fairly certain that I would not have known to pick up my car on the 12th (3 weeks after it had been there). My husband went to get the car on the 12th because I was traveling. The problem was indeed the alternator, not the starter as Courtney said. I am sorry to say that I would never recommend Audi Meadowlands for service to anyone. More

by LAVINADATWANI Verified Customer Verified Customer

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