Courtney Pooler | Page 3

Car was returned without being washed. Was sitting at the dealer for a week (body work) before I reached out to see when it would be ready, they didn’t even realize it was back from the b Was sitting at the dealer for a week (body work) before I reached out to see when it would be ready, they didn’t even realize it was back from the body shop until I told them I’d seen it in the app. More

by FAHRENHEIT4200 Verified Customer Verified Customer

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I called Audi Meadowlands on Sept. 20th to request a service appt for my 2021 Q8 because I got a message saying Electrical System Malfunction on Sept 19th. I was given an appt for Sep 20th to request a service appt for my 2021 Q8 because I got a message saying Electrical System Malfunction on Sept 19th. I was given an appt for Sept. 25th, saying that is the earliest that I can bring my car in for repair. We had been without a car for 3 days and absolutely needed it on Sept. 22nd and took it out, thinking that the message must be a minor issue. 15 minutes into our journey, all the lights on the dash began flashing and the car began slowing down to a stop on the highway. Luckily we were close to a downhill exit. We took it and parked it at the first spot immediately at the bottom of the exit. I had the car towed to Audi Meadowlands on Sept. 24th and made the service dept staff aware that the car was being towed there and that I already have an appt. for service for the next day (9/25). I waited to hear back from the service dept on the 25th and 26th. I left a message for the status of the service on the 27th. I called again on the 28th two times. On my second call, I was told that the service technician would take a look at my car later that afternoon and call me with the diagnosis. Why was my car which had a service appt on the 25th and had been at the service dept since the 24th, not even looked at till the 28th? I didn't get a diagnosis on the 28th or the 29th. I called both days. I called again on Oct. 2nd and was told that the problem was the starter and it had to be ordered. I told Courtney that I have heard that many owners are reporting the same issue and that the problem was the alternator. She said it was the starter. I asked when I would get the car. She said that it will take 5-8 days to get the part and then they would install it. I asked her to call me back and let me know when the part is coming exactly, when it will be repaired and exactly when I will get the car back. I also asked for a loaner because i needed a car. I was told the earliest that I could get one was October 5th. How unacceptable! It wasn't a surprise that I never got a call. I picked up a loaner on 10/5. I called again on Oct. 11th and was told that I can come and pick up the car the next day at 9am. The entire experience was utterly unprofessional! If I didn't call at the end of day on 10/11, I am fairly certain that I would not have known to pick up my car on the 12th (3 weeks after it had been there). My husband went to get the car on the 12th because I was traveling. The problem was indeed the alternator, not the starter as Courtney said. I am sorry to say that I would never recommend Audi Meadowlands for service to anyone. More

by LAVINADATWANI Verified Customer Verified Customer

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Vincent and the team At Audi Meadowlands in north Bergen was very helpful. Kept me updated throughout the whole process and on top of that made sure I had a loaner at all times. Definitely recommend this lo was very helpful. Kept me updated throughout the whole process and on top of that made sure I had a loaner at all times. Definitely recommend this location. More

by Steve Nova Verified Customer Verified Customer

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Courtney is a wonderful service rep who is knowledgeable, attentive and someone who truly cares for her customers. attentive and someone who truly cares for her customers. More

by Bob b Verified Customer Verified Customer

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Found everyone professional and follows up on calls and wants to provide a good experience. wants to provide a good experience. More

by rgf1530 Verified Customer Verified Customer

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This dealership is very friendly, helpful, knowledgeable and cares about getting you the best deal possible. I highly recommend buying a car from them. and cares about getting you the best deal possible. I highly recommend buying a car from them. More

by THOMPSONHAUS1 Verified Customer Verified Customer

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Courtney was courteous, knowledgeable and efficient; the premises were clean and comfortable. Perhaps a link to the LAN at the counters would ease internet access. premises were clean and comfortable. Perhaps a link to the LAN at the counters would ease internet access. More

by RAJSRIMAAN Verified Customer Verified Customer

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Customer Support at Audi Meadowlands is fantastic. They are genuinely interested in making sure you all of your concerns are addressed They are genuinely interested in making sure you all of your concerns are addressed More

by audia3girl Verified Customer Verified Customer

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NO WORK WAS PERFORMED ON MY CAR I HAVE TO GO TO A BODY SHOP SHOP More

by DRMIKE6040 Verified Customer Verified Customer

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Great team and service! Thank you for all your support! Thanks again, team. Good work! Thank you for all your support! Thanks again, team. Good work! More

by PCUCCINELLI Verified Customer Verified Customer

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