Creed Cate

Billy Bonner and Creed Cate were Outstanding! Professional, competent, courteous, knowledgeable. The post-sale add-on visit was less so. The following is my note to Billy Bonner on Apr. 28, Professional, competent, courteous, knowledgeable. The post-sale add-on visit was less so. The following is my note to Billy Bonner on Apr. 28, shortly after that meeting: "I write because, on reading the descriptions of the four package plans I bought at the post-sale, add-on visit, being the “Ultimate Care +, Hydro-Ramic Plan, Paintless Dent and Tire & Wheel, totaling some $4,300, I’ve got these questions: 1) I was told that, “In 2017, BMW stopped doing any maintenance on its vehicles, other than changing the oil.” Ergo, I’d need to spend $1,300 on the ‘Ultimate Care+” plan, to avoid having to pay for any of the routine maintenance items (that I’m obligated to do during the lease). Really? They’ll "only change the oil?" They won’t put in a new oil filter or change the air filter? Or check the fluids in the battery, transmission, universal joint, radiator? ‘Won’t check the tire pressure/look for leaks? Clean any cabin air filter(s)? I’ve driven BMW’s for almost 40 years ('86 635csi, '01 X-5, '22 M850), and they’ve always received this and more maintenance, without extra charge. Having to buy this additional coverage for another $1,300 makes no sense. 2) Diane told me that, to ensure that the exterior paint would remain “nice and shiny,” I’d need to buy the Hydro-Ramic Plan. The “Plan” states damages such as “prematurely fade, oxidize or otherwise reflect a deterioration,” are covered if caused by: “sun exposure, acid rain, bird droppings, tree sap, water spotting, humidity, dirt, weather, detergents, hard water, magnesium, sand abrasion, calcium chloride (except as limited on the reverse side, which sets forth all the exceptions/ exclusions to the coverage). Really?? We live a long way from acid rain, magnesium, calcium chloride or sandstorms, and I garage my car. It seems a stretch to say the factory-applied paint job on the hundred-thousand-dollar+ car won’t remain “shiny” without spending this additional $1,300. Also, as to protecting the car seats against stains from “blood, urine, mold or mildew," the chance of any of those occurring from my use of the car is not high:). Together, the four plans bumped the price of the car by some $4,300 (about 8% or so of my lease cost), for what appears to be only marginal benefit. ‘Would very much appreciate your take on such. ‘Best, Brian More

by BRVC0 Verified Customer Verified Customer

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Great experience. Creed was very professional as well as the finance manager. We will recommend the dealship Creed was very professional as well as the finance manager. We will recommend the dealship More

by STEVENSTAHLBERG Verified Customer Verified Customer

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Creed was very accommodating to my goals, budget, and limited time away from work. Once we found a car, he executed the lease in record time. I have always had the best service from sales and services at limited time away from work. Once we found a car, he executed the lease in record time. I have always had the best service from sales and services at Niello and will definitely seek out Creed first when my lease comes due in a few years! More

by WENDY.GAMBOA Verified Customer Verified Customer

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Could not be more pleased. Creed was an excellent rep for Niello. Our best experience with BMW in years. Curtis was excellent as well! Creed was an excellent rep for Niello. Our best experience with BMW in years. Curtis was excellent as well! More

by BYRONGLENN Verified Customer Verified Customer

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My purchase at this dealership was very pleasant. My sales assistant, Creed Cate, reached out to me after my online inquiry and the buying process began at that point. He was very professional and My sales assistant, Creed Cate, reached out to me after my online inquiry and the buying process began at that point. He was very professional and easy to work with. There was no pressure to add items to the purchase. I am enjoying my new BMW X3 and have scheduled a session at the dealership to learn more about the many tech features of the car. More

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Creed Crate is very knowledgeable and straight forward. I had an excellent experience working with him. I had an excellent experience working with him. More

by DPRICHMAN Verified Customer Verified Customer

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Creed's patience through the sales process which lasted about 9 months is really appreciated. about 9 months is really appreciated. More

by KOCHUMOL Verified Customer Verified Customer

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excellent helpful creed help and patience we’re great tank you so for all your help tank you so for all your help More

by MEZAMORA62 Verified Customer Verified Customer

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Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market tracking device that is free and included with the Mini App. 2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years. 3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges. 4. Complete rip-off More

by Senior Verified Customer Verified Customer

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Creed was responsive and helpful. My only wish was that answers to my questions were more direct in order to save me time to complete this transaction. My only wish was that answers to my questions were more direct in order to save me time to complete this transaction. More

by RMGIORDANO Verified Customer Verified Customer

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