Cristian Arechiga

The sales team at Oakes Kia of Olathe was amazing, but financing, management, and especially service, are a joke. First, service: Our daughter has a 2014 Sorento. It was acting up when she was tryin financing, management, and especially service, are a joke. First, service: Our daughter has a 2014 Sorento. It was acting up when she was trying to start it, and it was emitting a strong gas odor. We had it towed to the dealership. They kept it for 2 days, said they couldn't find any issues, and gave it back to us. We scheduled an oil change at a different shop 2 days later. They called us after they pulled it into their bay and said the fuel line was broken and it was leaking gas from the line into the pump and gas was everywhere! HOW IN THE WORLD DID KIA MISS THIS??????? They are either completely incompetent or they lied, held the car for 2 days, and never touched it. Either way, that engine COULD HAVE CAUGHT ON FIRE OR EXPLODED WHILE OUR DAUGHTER WAS DRIVING IT!!!! And the kicker is, Oakes Kia replaced that broken fuel line 5 months earlier. I have no choice after this experience but to think it was improperly installed in the first place, based on the incompetence we've seen first-hand. We had it towed back to them since it was their mess in the first place. We walked in and lit up the team at the service desk, explaining what we had just learned from the other shop technicians, and demanded they take care of the situation. They replaced the fuel line (again) and threw in an oil change for free (yippee). We took the car back to the other shop afterwards and had them check Kia's work. Regarding the negligence/incompetence, all they would say is that the proper person has been notified and is "investigating the situation". We haven't heard another word, but don't believe anyone was notified and think they just swept it under the rug. Now, the finance team: We bought my husband a 2026 Kia Sorento at the beginning of June. The salesman was awesome and the car-buying experience was possibly the easiest we've ever had. However, that's where the buck stops. The paperwork was so messed up that we had to go back to the dealership 3 times to resign, and they overnighted us other paperwork that was missed the first 3 times. This meant a fourth trip to the dealership to drop that paperwork off. The fifth and sixth trips to the dealership were to figure out why they weren't paying off the loan on our trade in. They informed us that they have 20 days to submit that payment. On the 23rd day after our purchase date, they finally sent off the check. The seventh trip to dealership was to confirm this was taken care of, and ask if they could possibly, finally provide us with the title paperwork to get the vehicle registered. The eighth trip was to have them fix incorrect sales tax calculations on that paperwork, which was discovered by the woman at the DMV after my husband waited in line over an hour. So it took 23 days, 8 trips to the dealership, and a ridiculous amount of time, effort, and pressure on our part, to finally complete the purchase of our new car. Finally, management: With all of the trips to the dealership and issues that we dealt with, not one time did a member of the management team come out to intercede. My husband did get a phone call from a member of management one time, while he was in the dealership talking to one of the members of the sales team (who by the way, was the only person in this whole experience who tried to help us and show any accountability for the dealership's mistakes-again, the sales team is great!). The manager who called left a message, but when my husband tried to call him back he got his voicemail. My husband left him a message and the manager never returned his call. We will never return, and we highly recommend that you STAY AWAY FROM OAKES KIA! More

by TER.HYLTON673 Verified Customer Verified Customer

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Ashton was very personable and had an exceptional understanding of all the features of the Kia Sorento. It helped us decide the Kia Sorento was the right vehicle for us. understanding of all the features of the Kia Sorento. It helped us decide the Kia Sorento was the right vehicle for us. More

by matcin Verified Customer Verified Customer

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Noah very in formed about this model---knows a lot about car.-- been very helpful on any issues ---this wasnt our first car bought here car.-- been very helpful on any issues ---this wasnt our first car bought here More

by bigchuk Verified Customer Verified Customer

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The experience of pitching a new Kia vehicle was overall a good and helpful experience a good and helpful experience More

by jaredkevern Verified Customer Verified Customer

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Everyone was very kind to us. I would recommend this dealership to everyone. They were very efficient and patient. They answered all our questions, and we had a lot (teenager c I would recommend this dealership to everyone. They were very efficient and patient. They answered all our questions, and we had a lot (teenager car)! They do not work on commissions so there was no pressure, no hassle, and no xx! Best experience I have ever had at a dealership! More

by becker705 Verified Customer Verified Customer

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clean and good service did not have to stand around wait to helped asked many times needed something drink by at lesst 4 different people to helped asked many times needed something drink by at lesst 4 different people More

by robert.shipps Verified Customer Verified Customer

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My experience here was phenomenal. Starting with the woman at the front desk, all the way through close with Noah, this was hands down my best dealership experience (I have only been t Starting with the woman at the front desk, all the way through close with Noah, this was hands down my best dealership experience (I have only been to Kia dealerships in the last 10 years). Thank you to the team!! More

by wtdennis5 Verified Customer Verified Customer

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Melanie is absolutely great to work with. Very courteous and no pressure. I walked in a hot day after visiting multiple dealers and rather frustrated expecting this to be like the others. Very courteous and no pressure. I walked in a hot day after visiting multiple dealers and rather frustrated expecting this to be like the others. I was wrong. Melanie quickly addressed my questions and went straight to work. Very impressed with how they conduct business. Cheers Mel! More

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We drove all the way to Olathe from Columbia, MO because it was the only dealership we found that had the trim level and color we wanted for our new Sportage. We had several phone calls preceding our visit, it was the only dealership we found that had the trim level and color we wanted for our new Sportage. We had several phone calls preceding our visit, and Ryan had everything ready for us to sign and the car was ready to go. Ryan took the time to put the new plates on both the front and back of the car, and went through key features with us. The finance process was a little longer than we expected as Ezra was trying to sell us an extended warranty package, but he was pleasant to work with and respectful of our wishes. Everyone was friendly and easy to work with. The only real problem we had was finding a place to park when we got there! It is a very large, busy dealership. More

by mrw9961 Verified Customer Verified Customer

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They were able to get me into a vehicle that I wanted. They were also able to .let my price point. They were also able to .let my price point. More

by roseannjacksonel Verified Customer Verified Customer

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