Cristian Mascorro
Cristian Mascorro at Big Star Cadillac
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Cristian Mascorro | Page 3

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
24 Reviews
4.9

24 Reviews

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24 Reviews of Cristian Mascorro

November 12, 2021

Dealership Rating
Employee Rating

Let me just start off with how disappointed i am in this dealership. Please please please take your business elsewhere! Once you buy the car they no longer care about your business because they got what the More

by Jasmine Gallien
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rocky from service.

Nov 19, 2021

Big Star Cadillac responded

Jasmine, Thank you for your business and your review. We agree that an apology is in order as your vehicle was here entirely too long. There are two reasons for this. The first is that we were unable to duplicate the concern you had described. This does not mean it is not present. However, if we cannot duplicate the symptom, we cannot diagnose the problem and thus cannot affect the necessary repair. We share your frustration when this happens. The other delay was due to our transition to new ownership from Ron Carter to Big Star. With that, came new systems and processes that allowed a few cars to 'fall through the cracks'. We agree this should be our problem, not yours, and again we apologize. We can assure you we are back up and running 100% and don't foresee this happening again. We value your business and your trust, and we would be delighted if you would try us again for service of your Cadillac, especially if it is more convenient for you. If you would like to discuss this further, feel free to contact me. Patrick McClellan, Service Manager pmcclellan@bigstarcadillac.com.

August 16, 2021

Dealership Rating
Employee Rating

Chris was great! Made us feel comfortable and a joy to have a a salesman. More

by carmenaldava
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: June Barron

Aug 16, 2021

Big Star Cadillac responded

Carmen, Thank you for your review and you business, we are honored!

August 05, 2021

Dealership Rating
Employee Rating

If you are looking for a long term partnership, it’s here. The environment is welcoming and the client always comes first in terms of comfort in buying. We’ve purchased four vehicles from this locatio More

by arreolaf1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 05, 2021

Dealership Rating
Employee Rating

They treat you like family. Made me feel comfortable with my purchase and were very competitive on pricing. More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton, Iriam Diaz

Aug 13, 2021

Big Star Cadillac responded

Alex, thank you for your review and your business!

3

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