Curtis McVade | Page 5

Would not replace scratched windshield We bought our Eclipse on August 20. After having it a few days, when driving out of our garage the sun hit the windshield just right and we noticed a We bought our Eclipse on August 20. After having it a few days, when driving out of our garage the sun hit the windshield just right and we noticed a scratch on the windshield where the driver's side wiper moves. Also low tire pressure light kept going on and off. We tried to call Dylan 3 times to tell him about issues we had and were told each time (after holding) that he was with a customer. Left two messages for him to call us back, he never did. Took the car in to service and had it washed. Asked them to look at the windshield, look at it and clean it well, they said no problem; they fixed the low tire pressure light issue. After several more days, we once again noticed the scratch (the light has to hit it just right in order to see it), and also wanted them to check the level of the headlights which seemed low. Took car back to service. Were told the headlights were adjusted correctly per code. Had them look at the windshield, and they did agree it was a scratch and said something (a rock, etc.) was probably caught under the wiper and had scratched the glass. Was told to talk to the person who sold us the car. Sales Manager we dealt with was not in but another manager was. Explained the issue to him; he went to service, talked with them, then came back and told us that we could not prove the scratch was there when we bought the car. But, they would be happy to get a vendor for us to have it repaired (at our expense). We had not used the wipers prior to that day. We have no doubt the windshield was scratched when we bought the car, but as we said the light has to hit it just right to notice it and it was not seen the day we bought the car. So, buyer beware. Once they sell you the car you're responsible for anything you find after the fact. Horrible customer relations once they sell you the vehicle. Very frustrating to spend what we did on this NEW vehicle, only to find it has a flaw. This is not a reflection of the service department, Curtis was very nice but his hands were tied in this case. While we like the car, we will never do business with Elder again and will not recommend them to anyone we know. More

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Exelences and awsome and amazing just owww I came hare late than i was supposed to but still hot a great man and the way they treat us very nicely and yes i bough car hit the bell awsome no wor I came hare late than i was supposed to but still hot a great man and the way they treat us very nicely and yes i bough car hit the bell awsome no words and no page enoigh for the person who handel me very awsome Dereno did awsome job thank you again More

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Very good. I’d recommend this dealership in a heartbeat. The people work hard to help you leave satisfied. They are very proper and respectful! My experience was great all the way around! Highly recommended! The people work hard to help you leave satisfied. They are very proper and respectful! My experience was great all the way around! Highly recommended! More

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Great experience This is the third vehicle that I’ve purchased at Elder Mitsubishi. I think that in and of itself speaks to my experience with this dealership. I appre This is the third vehicle that I’ve purchased at Elder Mitsubishi. I think that in and of itself speaks to my experience with this dealership. I appreciate the individual attention and high level of service that I’ve always received. This time around I’ve finally purchased my first, brand new vehicle! Couldn’t have done it without the help of all of the staff! More

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Friendly They all were awesome at explaining the paperwork and really friendly would definitely reccomend my friends and family to buy a car from this dealersh They all were awesome at explaining the paperwork and really friendly would definitely reccomend my friends and family to buy a car from this dealership! More

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Good day! No pressure relaxed atmosphere friendly nice helpful people.. Will spread the word , how good the day went to all my friends and relatives. A nice sur No pressure relaxed atmosphere friendly nice helpful people.. Will spread the word , how good the day went to all my friends and relatives. A nice surprise...... More

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They are everything they advertise and more My experience with Elder was awesome. I picked out a used car told them how much I needed my payment to be and they adjusted the price to fit my needs My experience with Elder was awesome. I picked out a used car told them how much I needed my payment to be and they adjusted the price to fit my needs. What impressed me was that they offered more than what they advertise. A free two year extended warranty was also included. The friendliness of the entire staff was amazing. Also absolutely no pressure. I will recommend them to my friends and will shop there again for my next vehicle. More

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We are so happy!!!! We had been trying to get a car for a while now. So glad we came here. I traded in my Impala 01 for the down payment. God is Good and we are blessed f We had been trying to get a car for a while now. So glad we came here. I traded in my Impala 01 for the down payment. God is Good and we are blessed for our car. Thank you so much!!!! More

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Great experience This is my second time buying at Elder Mitsubishi and both times Jovani has taken great care of me. Will definitely return for my next purchase. This is my second time buying at Elder Mitsubishi and both times Jovani has taken great care of me. Will definitely return for my next purchase. More

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Very excellent I am proud to be in the Mitsubishi family. Hitting the gongong after the service made a big difference as everybody cheered. Thanks you very much. I am proud to be in the Mitsubishi family. Hitting the gongong after the service made a big difference as everybody cheered. Thanks you very much. More

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