DAS Reputation Management | Page 4

I believe Sunset Chevrolet is both intentionally dishonest and flat out incompetent. I understand my unique circumstances won’t apply to 95% of their potential clients but I do think it shows the la dishonest and flat out incompetent. I understand my unique circumstances won’t apply to 95% of their potential clients but I do think it shows the lack of integrity, care, and overall customer appreciation which any potential client should take into consideration before giving them your business. I live in Arizona. It is currently very hard to find Chevrolet Suburbans and Tahoes. I happened to find one online at Sunset Chevrolet. They were asking $5,000 over MSRP (I hope people take note of all the dealers gouging their clients during these times) but I understood the supply and demand so agreed to make the purchase. I had 5 requirements for the purchase. Black exterior, black interior, captains chairs, cooled seats, and the rear view mirror being a camera. Obviously it’s pretty easy to see what the color is, see the seat configuration but most pics won’t show if the rear view mirror is a camera or not so I asked my salesperson Doug to please go check in person. Doug comes back and assured me it had a camera for a rear view. After closing the deal I set up for the car to be delivered. Upon delivery I didn’t have a single document to say I bought the car, no registration, no temp tag, but most importantly no rear view camera. Doug flat out lied to me. At this point there’s not much I can do. I accept I got burned. I’m now 2 months post purchase and I’ve yet to receive the registration I paid them for with the purchase. After doing all the leg work myself I find out they miscalculated my tax, registration, etc and for me to legally register my car I need to pay the MVD $850. I call them assuming they’ll handle it. Nope!!! Apparently their miscalculation is my problem and my expense. They 100% agreed they messed up. However I’m on the hook and they could care less. Stay away from these people. They’re both incompetent and dishonest. More

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Went to buy a car today only to find that the Price is not the price. Add 5000 to all sticker prices for dealer mark up . Well if it’s on every car then put it in the price. Already have a destination not the price. Add 5000 to all sticker prices for dealer mark up . Well if it’s on every car then put it in the price. Already have a destination fee but not 5k secret mark up apparently. Waist of time. If you don’t advertise your actual price you don’t deserve business. More

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Steve the salesman was professional, very informative, and took time to explain every little detail of our truck! This dealership is very awesome and we recommend 100 percent! Best customer experience we and took time to explain every little detail of our truck! This dealership is very awesome and we recommend 100 percent! Best customer experience we have ever had! More

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I am very pleased with the a 5 star service great people to work with to work with More

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I dropped off my 2016 Silverado for a service and check engine light that was on it was my 02 sensors. They said it could be covered on warranty, but it wasn't. I was shocked at the price. they charged. I engine light that was on it was my 02 sensors. They said it could be covered on warranty, but it wasn't. I was shocked at the price. they charged. I know i will never buy from Sunset chevy and or use their service again. I also had a coupon that was a discount, and it was not used More

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Worst service dept around. Didn't have correct tools to work on a GM vehicle, asked to do service and change the fuel filter and a recall. Couldn't do recall because didn't h Didn't have correct tools to work on a GM vehicle, asked to do service and change the fuel filter and a recall. Couldn't do recall because didn't have correct tool to get tire off and when I picked it up they didn't do the fuel filter either. I knew better then to go there but thought would give them one more chance, bad on my part More

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I dropped my vehicle off at 9am on a Friday to have an oil change (free lifetime), tire rotation and my driver's exterior door handle looked at under warranty. I was told that I would hear from my service oil change (free lifetime), tire rotation and my driver's exterior door handle looked at under warranty. I was told that I would hear from my service advisor by 3pm that same afternoon. I received a phone call from my service advisor a little after 2pm, but was unable to answer the phone at that time. I call back no more than 10 minutes later and spoke to a receptionist and requested to speak with my advisor. I was placed on a brief hold while the lady checked his availability. When the receptionist came back, she informed me that my service advisor was with another customer and asked if I would like to leave a message. I left a message. A while later, I still had no received a call back so I called again. I was again informed that my service advisor was busy with another customer. A second message was left. By 6pm that night, I had called a total of four times and left three messages for my service advisor. At this point, the service department is closed for the night and I have no updates nor any idea what was found to be wrong with my vehicle. I had not given any previous permission or received any assumptions that my vehicle would be kept overnight. The following day, Saturday, I called a total of three times throughout the day but had been unsuccessful with speaking to anyone. The phone would ring continuously then jump back to the initial voice menu. At the end of the day Saturday, I still had not received any information or calls about my vehicle. Sunday, the service department is closed, so I did not even try calling. Come Monday, the earliest I was able to try to contact the service department was 10am due to being at work. Just after 10am, I contacted Sunset Chevy. I spoke to the receptionist and requested to speak to my service advisor. I again was placed on a brief hold, and when the receptionist came back I was again informed that he was busy with a customer. Furthermore, I then explain briefly to the receptionist what I was going through. She stated that she would be "CCing" her manager on this message so that he is informed as well. I then had to go back to work, with the next time of me being able to check for messages or call again was 3pm that afternoon. This was passed along to the receptionist. When I checked my phone next, I found a text message from my service advisor sent around noon giving me an update on my vehicle. The fact that the vehicle was in the shop going on to its fourth day was not even acknowledged. Nor was the fact that I had left multiple unanswered messages acknowledged. Just information about what was going on with my door handle. This was when I was informed that it would be covered under warranty, but I would be responsible for a deductible as well as paying out of pocket to have their paint shop paint the door handle. I did my research and found a body matching door handle elsewhere on the internet that I can purchase and install myself for less than what they quoted me to have to pay. I informed the service advisor that I would not like to proceed with the repairs and I would like to pick the vehicle up. This is when I was informed that "since I am not going to go with the repairs, you will be responsible for the $169 diagnostics fee". When I dropped the vehicle off, they told me of this fee. I specifically asked what would make it to where I would have to pay this. I was informed that outside causes to the damages or something the warranty does not cover. At no time was it explained or insinuated that I would have to pay if I decided not to have them repair the vehicle. I felt entrapped. Either I pay for the repairs, or I pay for the diagnostics since they can't get that money from the warranty place. I requested a manager's contact information. The next day (by time I received this information it was after hours and they were closed) I contacted the manager and spoke to him over the phone. After a round about conversation where I received no answers as to why I had not received any notification or call backs for three and a half days, the manager stated that he would try and make it to where all I have to pay is the deductible. Out of frustration and just done with this whole process, I agreed to this. The vehicle was not completed until 11 days after I initially dropped it off. Even then, the door handle paint job looks poorly done. The gloss of it is different from the rest of the vehicle, and it doesn’t have the metallic flakes to it like the rest of the paint. When I roll the driver's window down, it can clearly be heard hitting and dragging alongside something. I had contacted my service advisor and still haven't heard back from him 2 days later at the time of this review. At no time during all of this did I receive an apology or explanation as to why it took so long to get an update about my vehicle. I have bought a couple vehicles from Sunset Chevy. My parents have bought multiple vehicles through their life from Sunset Chevy. I have even referred them to close friends and family. After this experience, I will not be purchasing, referring or continue to speak highly of Sunset Chevy. The only time I will be in is for the free lifetime oil change. Nothing more, nothing less. More

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Everything was straightforward. Sales people and service people seem to be accommodating. I would recommend them to my family members and friends. people seem to be accommodating. I would recommend them to my family members and friends. More

by THUNDERJ2 Verified Customer Verified Customer

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Had check engine light come on. After reading codes it needed fuel control module. Had Sunset install new module and program it. When picking up the check engine light was on. They said they did a needed fuel control module. Had Sunset install new module and program it. When picking up the check engine light was on. They said they did a test drive but but turned it back over to me with light on. When I ask about that they said we did what you ask. When I ask if fuel pressure was checked they said you did ask for that. Sunset didn't go out of there way at all. That's also the experience I've had on other service work I've had done. Hope upper management reads this so service work improves. Rick R. More

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WAS TOLD PRICE, SAME AS TWO OTHER DEALERS. THEN AFTER TOWING PRICE GOES UP OVER $100 . WILL NEVER USE THIS DEALER AGAIN TOWING PRICE GOES UP OVER $100 . WILL NEVER USE THIS DEALER AGAIN More

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