DAS Reputation | Page 3

One of the best car buying experience I’ve ever had! Very courteous, , very kind , and did everything possible to make us feel comfortable! When issues arrived during the purchase process , they were resolv courteous, , very kind , and did everything possible to make us feel comfortable! When issues arrived during the purchase process , they were resolved, quickly, and efficiently! More

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I have purchased four vehicles from Don Jacobs Toyota since 1981 and have generally been happy with both sales and service. I recently purchased a 2019 Highlander, which had a safety recall, and I fo since 1981 and have generally been happy with both sales and service. I recently purchased a 2019 Highlander, which had a safety recall, and I found out about it when I took the vehicle in for the 10,000 mile service. They said they would order the part, and call me when it came in. A month went by and I hadn’t heard anything, so I called the dealer...the part is back ordered and “don’t worry, we will call you when it is available.” I recently took the car back for 15,000 mile service and the technician said “Did you know that there is a recall on this vehicle?” Hmmmm, really? I told him I have been waiting for a call, and that the part had previously been ordered months ago. He said it IS available now, and should take a day for us to get it and he would for sure call me. TEN days later, I called the service department to ask for the status...and they said the part was scheduled to arrive in four days. I finally got it installed last week, but there is absolutely no reason it should have taken that long. Frustrating service from a dealer that I have been using for years. More

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I called this dealer trying to order a part and the girl who answered the phone there was very unprofessional and rude and then when we arrive there to go and pick up a part in person the girl in the parts who answered the phone there was very unprofessional and rude and then when we arrive there to go and pick up a part in person the girl in the parts department was rather rude and it took forever for us to get help we actually had to call for a manager before we could even get our part we were waiting for and the manager that came over there I'm not even sure if he was a manager I think it's just whoever the girl at the parts department decided to get and said it was a manager unfortunately because my husband wants dealer parts and they had it in stock we went there but from now on I won't go back to this dealer prefer to wait a day to order it and get it somewhere else More

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Let’s start out with saying the guy who helped me was awesome. The manger on the other hand was a worthless piece of crap. Someone needs to get this guy fired completely disrespectful to me . Was looking awesome. The manger on the other hand was a worthless piece of crap. Someone needs to get this guy fired completely disrespectful to me . Was looking for a car but guy Litterly treated me like crap. Guy had a attitude. Disrespected me and Including a buddy of mine. I mean been doing a bunch of research on cars that I’d like to get . Wanted take car out for test drive . Cause that’s obviously what you do before buying a car. I will be going to a new dealer . By the way was planning on paying cash for a car ha they made a huge mistake had the cash on me . So next time if this ever happens you . Maybe the manager will think twice on what he say to people . More

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I like buy cars all time in don Jacob He have good staf I like buy cars all time in don Jacob He have good staf friendly I get approval early same day and get good interest rates I like buy cars all time in don Jacob He have good staf friendly I get approval early same day and get good interest rates More

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Bad dealer ripped my step dad off saw him coming went in for check engine light came out $4200 dollars poorer. Car is 10 years old and he is 92. fixed all kinds of non engine things. for check engine light came out $4200 dollars poorer. Car is 10 years old and he is 92. fixed all kinds of non engine things. More

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Visited Don Jacobs to get an appraisal on my vehicle. Staff was overall friendly. Gentleman that looked over my vehicle was not aggressive or unprofessional. He did not make any remarks about my vehicle Staff was overall friendly. Gentleman that looked over my vehicle was not aggressive or unprofessional. He did not make any remarks about my vehicle or make me uncomfortable in any way. He gave me a written offer and told me it was valid for 1 week. The appraisal process was truly hassle-less and did not take much of my time. I would do business with this dealership based on my experience with the 2 employees I interacted with! More

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We had an amazing experience working with the used car sales manager, Brent! He was very personable, friendly, efficient and an absolute pleasure to work with. He was very flexible with us to make sure th sales manager, Brent! He was very personable, friendly, efficient and an absolute pleasure to work with. He was very flexible with us to make sure that we left the dealership happy and feeling good about selling our 2018 Traverse. We highly recommend visiting Brent for all of your used car needs. Due to the great customer service we received at Don Jacobs we will definitely be back. Thanks again Brent!! (Disclaimer... I NEVER write reviews so rest assured that I was very happy with our experience.) More

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