DJ Agosto

Where has integrity gone ? ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I dis ?? Mitch sold me the car, but its obvious that's where his job ends. He told me the car had been totally gone over and was in perfect condition. I discussed with him that I was leaving for SC in 10 days and driving the car there. On Sunday Feb 25 the car was packed and at 7 am I went to start it and it was dead. Had to call AAA . The battery was 4 years old. The original ! Had to buy a new battery for 200 from AAA. Late start, late picking up my rider and forced to drive after dark. Took bill after return home to Mitch, on April 1. He said Daren, the manager would be back April 8 and would call me then. On April 15, still not a word. I called Subaru of America. They started a case and a case manager called later that day. He started to relate the fact of the case and had them all wrong. Basically, before he talked to me, he called the dealership and colluded with them about how to not reimburse me for the battery. Told me to call back to the dealership, Exeter Subaru. Of course nobody there wants to talk to me at this point. Eventually Daren called back with same story as the case manager.I paid the asking price for the car. Its my 5th Subaru and the 7th in my family. Basically it comes back to the question of integrity . 200 is not a lot of money, however the refusal to reimburse me speaks to the integrity of this dealership. The right thing to do, without question was to reimburse me. We have a friend who owns three dealerships in Burlington Vermont who would never treat a customer this way. Our neighbor is the sales manager at BMW who strongly suggested I write this review. This is poor customer service. More

by ritasnow88 Verified Customer Verified Customer

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I did a lot of research before I actually visited Exeter Subaru. Your dealership had five vehicles that were possibles for me. I test drove two and chose the one I liked best. I was very discouraged by t Subaru. Your dealership had five vehicles that were possibles for me. I test drove two and chose the one I liked best. I was very discouraged by the trade in value offered on my old Subaru. Yes, it had high milage and yes it was not something you could sell on your lot but it had been my car for the last twelve years and it was worth more than I got for it, Either way it is over, and I Thank you for your dealship. More

by jveille Verified Customer Verified Customer

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Facility presentable, Sales representative Mitch Aase, helpful, Knowledgeable, Courteous. Vehicle ordered arrived within the estimated schedule. helpful, Knowledgeable, Courteous. Vehicle ordered arrived within the estimated schedule. More

by rtagliamonte Verified Customer Verified Customer

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Best car buying experience I have ever had. Ann is very personable and knowledgeable. I was undecided on which model I wanted. I asked to test drive an Ascent, Forester, and Outback. Ann Ann is very personable and knowledgeable. I was undecided on which model I wanted. I asked to test drive an Ascent, Forester, and Outback. Ann patiently explained the highlights of all 3 vehicles. I came into the dealership thinking I wanted an Ascent. I ended up purchasing an Outback touring edition. I had no idea this was my car until I drove one. Thank you, Ann, for all of your help! More

by julievasseur Verified Customer Verified Customer

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Hannah Fowler was amazing to work with. Her follow up and response time is second to none. All parts of the transaction went incredibly smooth. We got the deal done and we were 3000 mile Her follow up and response time is second to none. All parts of the transaction went incredibly smooth. We got the deal done and we were 3000 miles apart. Highly recommend Hannah More

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Everyone was very kind and helpful! I was assisted right to the car I had seen online and was able to test drive it shortly after. Very happy with my experience at exeter subaru. Thank I was assisted right to the car I had seen online and was able to test drive it shortly after. Very happy with my experience at exeter subaru. Thank you! More

by georgia.ellison8 Verified Customer Verified Customer

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service was great. Christine is forthright, helpful, available and did not waste a minute of our time. We are happy with the price and quality of the used car we boug Christine is forthright, helpful, available and did not waste a minute of our time. We are happy with the price and quality of the used car we bought, and it was turned over to us in excellent shape, including sparkling clean. We would recommend Exeter Subaru to anyone looking for good inventory, honest and friendly service, solid information and efficient purchasing process. More

by ldmindia Verified Customer Verified Customer

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Great experience and knowledgeable staff. No problems with the vehicle purchase and would seriously consider purchasing from them again. No problems with the vehicle purchase and would seriously consider purchasing from them again. More

by ganderson9 Verified Customer Verified Customer

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Very welcoming. Place is nice and clean as well. Mitch was great and did not make me feel rushed. Place is nice and clean as well. Mitch was great and did not make me feel rushed. More

by kkonon241 Verified Customer Verified Customer

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Their pricing is very fair. They explained all the car's features. They had my vehicle ready when I got there even though they had no power. They treated myself and my daughter They explained all the car's features. They had my vehicle ready when I got there even though they had no power. They treated myself and my daughter wonderfully. The vehicle was clean and all fueled up. More

by hilbag Verified Customer Verified Customer

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