Exeter Subaru

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Exeter Subaru:
We purchased a used 2003 Honda CRV with low mileage (50K)with a three month warrantee on powertrain. The second day I had it I checked the oil level, we were going on a trip. There was barely any oil in the engine and it was very thick and black. Needless to say I went back and voiced my concerns to the manager Jason. He acted very apologetic and said he would give me a free oil change and ask his service manager what happened. I never got an adequate response, but in the mean time (I had to do my own oil change in order to keep driving the vehicle) we realized that the vehicle had a serious oil consumption issue. During a trip to West Virginia we consumed 9 quarts of oil in 1200 miles. I returned to the dealer and was told by Jason to bring it to a nearby Honda dealer for analysis, that he needed to know what to fix in order to move forward with repairs. The Honda dealer did some checks and came to the conclusion that the motor is shot and needs to be replaced. Jason now says that he will not do any repairs, that this is a "minor inconvienence" (adding oil) and has nothing further to say. Be careful buying from these guys, they speak proudly of their customer service satisfaction ratings, but they do not stand behind their promises or products.

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