Daijah Marsh-Macias
Daijah Marsh-Macias at Niello Volkswagen
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Daijah Marsh-Macias | Page 2

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.8
64 Reviews

Dealership Experience

3 yrs, 9 mos

Languages Spoken

English English

4.8

64 Reviews

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64 Reviews of Daijah Marsh-Macias

April 07, 2024

Dealership Rating
Employee Rating

Good service. Everything was done quickly and properly. My only complaint is pricing. Dealerships are 10x more likely than other shops to have parts on hand, but a More

by Xero
Service Price Transparency
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Recommend Dealer
Yes
Apr 08, 2024

Niello Volkswagen responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 06, 2024

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Daijah did not follow through on appointment rescheduling and vehicle was left dirty inside when repairs were complete. Also, the car is constantly being diagnosed with major expensive repairs, but when I qu More

by justjared
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Workmanship
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Recommend Dealer
No
Apr 11, 2024

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 04, 2024

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Best all around customer service and was done in a timely manner great staff and very knowledgeable thanks More

by LetsPrayAllDay521
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Recommend Dealer
Yes
Apr 05, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 30, 2024

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Appreciated the ease in scheduling the appointment, early morning drop off and the quality of service performed. Pick up was easy and seamless. More

by MECLARK
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Recommend Dealer
Yes
Mar 31, 2024

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2024

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It was a simple and easy process going to the dealership Daijah was a complete professional handling the case of my car More

by THECURE555
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Recommend Dealer
Yes
Mar 28, 2024

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Daijah here at Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2024

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Excellent service thank you. You are excellent and fast with your service. Thank you again. More

by raymondhuntley
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Recommend Dealer
Yes
Mar 28, 2024

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 24, 2024

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Employee Rating

The Niello service appointment went quickly and smoothly including the initial communication, service updates and the car pick up and return. More

by WJSTARRJ
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Recommend Dealer
Yes
Mar 24, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 22, 2024

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Jose in sales, Carlos in management, the financing and service team are fabulous! They took care of us like family. Jose is the best sales person we have ever dealt with. Thanks to the whole team! More

by KARIG
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Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano, Carlos Alvarenga , Chris in service

Mar 24, 2024

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 19, 2024

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AMAZING SERVICE, MATTHEW WIRTH WAS AMAZING, EVERYTHING WAS PRESENTED NICELY, 10/10 WILL COME AGAIN More

by OLA123
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Recommend Dealer
Yes
Mar 19, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 14, 2024

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Employee Rating

My experience was great as a new customer. The service was quick & efficient. Easy to understand what was needed to keep my vehicle safe & preforming correctly. We definitely be getting all my More

by missymeier9
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Recommend Dealer
Yes
Mar 14, 2024

Niello Volkswagen responded

Missy, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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