Dale Scudder
Dale Scudder at Shields Auto Center
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Dale Scudder | Page 17

Service Manager

Shields Auto Center

850 Broadmeadow Rd
Rantoul, IL 61866

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4.8
178 Reviews
4.8

178 Reviews

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178 Reviews of Dale Scudder

November 13, 2020

Dealership Rating
Employee Rating

All the guys at shields auto including Scott Lackey I’ll treat me very well always friendly always willing to give a helping hand making sure all my automotive needs are taken care of to the fullest extent More

by tw.price
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Shields, Scott Lackey, David Cassout , Tynan Hedrick, Jeff Robison

Dec 10, 2020

Shields Auto Center responded

Thank you for your kind words and for taking the time to acknowledge our staff's outstanding customer service!

October 24, 2020

Dealership Rating
Employee Rating

Love Shields best if you have problems with your vehicle they will work you in if you didn't have an appointment highly recommend. Good people More

by tinacandler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tynan Hedrick, Jeff Robison

Nov 10, 2020

Shields Auto Center responded

Thank you Tina! Your review really means a lot to us.

October 08, 2020

Dealership Rating
Employee Rating

Excellent service!!! We were very happy with the service given. We were also very happy to know our problem was not serious and was easily resolved. More

by vjruss0718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

October 04, 2020

Dealership Rating
Employee Rating

GREAT SERVICE !!!!!Car was done on time.Waiting area was GREAT SERVICE !!!!! Car was done on time.Waiting area was clean. Cashiers were nice and frindly,Dealership is first class! Sales staff was very fr More

by Ellen Scudder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tynan Hedrick, Jeff Robison

October 03, 2020

Dealership Rating
Employee Rating

My daughter drove my wife’s car and adjusted the seat back . Wife went to put it back and would not move . Dropped off with no apt since she said it hurt her back to drive . They found out what was wrong More

by nursepen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Marci Ihnen, Rick Shields, Greg Shields , Tynan Hedrick

October 02, 2020

Dealership Rating
Employee Rating

Great place to buy a vehicle and to get service work completed. Everyone was very helpful with all of my needs. Had a concern with my wife’s car and it was fixed properly at a cost lower than I was expe More

by nursepen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Marci Ihnen, Mark Keyes, Rick Shields, Greg Shields, Teresa Smith , Tynan Hedrick, Andrew Henson

September 28, 2020

Dealership Rating
Employee Rating

Did an excellent job on the car and actually was done before promised. Enjoy supporting my local business and the people at shields are excellent. More

by jochip60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Teresa Smith, Scott Lackey

Oct 07, 2020

Shields Auto Center responded

We appreciate you taking the time to give us a review. Your comments keep us motivated to continue working hard for our guests! Thank you for supporting us!

September 28, 2020

Dealership Rating
Employee Rating

I have been there 4 times for repairs and they still aren't corrected. The service staff have been cordial and even want to test drive the vehicle with me confirming my issues but there are still the sa More

by wduke2558
Friendliness
Quality Of Work
Recommend Dealer
No
Oct 08, 2020

Shields Auto Center responded

We understand your frustration. We want to fix the issue, just the same as you do. In order for us to accurately diagnose the mechanical issue, we need to experience it. As you mentioned, we are more than willing to ride with you to help us diagnose the issue. Please call our Service Manager, Dale Scudder to schedule an appointment.

September 22, 2020

Dealership Rating
Employee Rating

Your dealership was amazingly clean and well prepared to protect your customers from the Covid virus, which was most appreviated! Service was great! Elaine Taylor More

by et43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lackey

Sep 24, 2020

Shields Auto Center responded

Elaine, Thank you for taking time to give us a review! It reaffirms that our Covid procedures are not going unnoticed. We want you to have a great experience at Shields Auto Center and your satisfaction is our priority!

September 21, 2020

Dealership Rating
Employee Rating

Everything was great thanks you always take real good care of us each and every time you are wonderful to work with thanks again marcia More

by marcia31863
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Lackey

Sep 22, 2020

Shields Auto Center responded

Thank You! We look forward to your next visit!

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