Daniel Almaraz

Everyone was exceptional with helping me. Parts and labor seem to be a little expensive. The lady at the front desk checkout is amazing very good at her job and very friendly! Parts and labor seem to be a little expensive. The lady at the front desk checkout is amazing very good at her job and very friendly! More

by booheragency Verified Customer Verified Customer

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Took my 13 Silverado in a week ago for a oil pressure problem and alternator problem. Got my truck back dec 18 3025. To having a new alternator installed and it was over charging I took it back and they problem and alternator problem. Got my truck back dec 18 3025. To having a new alternator installed and it was over charging I took it back and they inform me ity battery is bad. I took it to two parts stores to have it tested and two other shops to have the battery test good and the alternator over charging. They charged me an additional 99.95. I'm xxxxxx cause it wasn't the problem and even if so they had installed the alternator wouldn't they have checked it while they had it and not charged me th e additional money. I will not recommend this shop to anyone and I will be discussing it with people I know that go there to stop going there. As this is not right to treat a customer this way. On top of that when I try to talk to the manager he just ignores my calls and switches me to someone else to not deal with it. More

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I had some questions on the invoice and everything was explained and they made sure I was satisfied. Great dealership. explained and they made sure I was satisfied. Great dealership. More

by steve.delhanty Verified Customer Verified Customer

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I am very impressed with the team at Austin Ford and would recommend them to anyone looking to buy a new vehicle or needing repair work. Very professional and courteous. would recommend them to anyone looking to buy a new vehicle or needing repair work. Very professional and courteous. More

by qualchmaii Verified Customer Verified Customer

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Very polite and informative and makes good recommendations for service on my town and country recommendations for service on my town and country More

by davissusan50 Verified Customer Verified Customer

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My problem was diagnosed, parts ordered, and request for payment from Mopar immediately without me having to do anything except bring my vehicle back to have the warranty work completed. I was also advised payment from Mopar immediately without me having to do anything except bring my vehicle back to have the warranty work completed. I was also advised not to drive it until the vehicle was fixed whereas Happy in Rochester told me that I needed new tires and then after driving it if it still clunked to return. More

by kweezyt45 Verified Customer Verified Customer

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I always get in for my appointment right on schedule. Everyone is professional and friendly. Everyone is professional and friendly. More

by rbfelten Verified Customer Verified Customer

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They change a sensor on my truck because of the engine light being on and now driving it to Chicago. It happened again the same code the same sensor. I’m guessing now I cannot find the ram who got time to light being on and now driving it to Chicago. It happened again the same code the same sensor. I’m guessing now I cannot find the ram who got time to look.at it More

by coloniariggins Verified Customer Verified Customer

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I came in for an oil change and other services, and as always, I was pleased. Still not happy about the piece missing from my car that was removed without having a replacement piece available, but now thi always, I was pleased. Still not happy about the piece missing from my car that was removed without having a replacement piece available, but now this has become a Ford issue. I would hope that in the future, when a recall is called for, there is more consideration taken whether or not the recall part is in stock and can be replaced before arbitrarily removing a piece. I am not happy that I have a piece of tape now protecting my car but it is what it is. Overall though, I was happy with this experience. More

by btexpress1198 Verified Customer Verified Customer

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With all honesty Austin Ford has been by far the best dealership I have been lucky enough to purchase new vehicles from. Used vehicles from. Service team is EXCELLENT. Above & Beyond helpful every ti dealership I have been lucky enough to purchase new vehicles from. Used vehicles from. Service team is EXCELLENT. Above & Beyond helpful every time. I put my trust into them with zero worries, once I'm back on the road. Sales to Finance to Service TO Managment staff are all great. I wish i could find more kind words to say to this Team. If you need anything. TRUST AUSTIN FORD. I always have. My wheels roll because of their hard work and dedication. Thank you ALL!!!! More

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