Danielle Brown
Danielle Brown at Bob Penkhus Volvo Mazda Volkswagen
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Danielle Brown | Page 2

Volvo Service Advisor

Bob Penkhus Volvo Mazda Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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4.6
96 Reviews

Dealership Experience

1 yr, 9 mos

Languages Spoken

English English

4.6

96 Reviews

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96 Reviews of Danielle Brown

September 21, 2023

Dealership Rating
Employee Rating

great service from Danielle and technicians my wife volvo is running great. however little too much reliant on text message vs personal inter reaction More

by SALOMEAPONTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate the honest feedback! Thank you for trusting us with your Volvo!

September 19, 2023

Dealership Rating
Employee Rating

As always, great service. Every time I go in, everyone is very polite and helpful. I recommend this location to anyone who owns a Volvo! More

by BRITTANI.MCCAIG
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Sherban

Sep 20, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for continuing to trust us with your Volvo! We appreciate you, Brittani!

September 16, 2023

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Employee Rating

There is always good communication during the service. I knew the time to expect everything being complete. The waiting room is comfortable. More

by ...
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate the five-star review, and we're so glad you were comfortable during your wait!

September 15, 2023

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Employee Rating

4 1/2 hours for a oil change ,next time I will wate for my truck, seem like putty truck on the back burner do to lifetime oil change. More

by JW.45
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Sep 18, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Dear JW, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

September 15, 2023

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New to Colorado. 1st impression… Danielle is patient & excellent at providing accurate answers. I asked +/- 20 questions. She answered them all. If she did not ha More

by alaskaicebaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Dorcey

Sep 15, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We are elated to hear of your positive experience with Danielle and our service team! Thank you for the five-star review!

September 14, 2023

Dealership Rating
Employee Rating

First, we were informed that Sherri's car needed the 100K service and what all that entailed. Chris was thorough in describing that. He then created an estimate for the total cost and the time required to co More

by SASOSAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Heuertz, Chris Sherban, Chris Sherban, Eric Conrad

Sep 15, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We are elated to hear of your positive experience! Thank you for taking the time to provide your review.

September 08, 2023

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Employee Rating

Was able to attend to vehicle as scheduled. Prompt service. Pleasant staff with clean waiting rooms More

by DAHL_E
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate the five-star review!

August 31, 2023

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Employee Rating

Service person was amazing the service technician did a amazing job the Volvo is purring like a happy xxxxx More

by JEREMG03
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 01, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thanks for trusting us with your Volvo! We appreciate it!

August 31, 2023

Dealership Rating
Employee Rating

my most recent service was for a Volvo recall on my car for excessive oil consumption and the 80K mile service. Chris Sherban's management of everything necessary for the repair and service of my car was e More

by wmporter800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Heuertz, Chris Sherban, Caitlin, Maddy, E. Conrad

Sep 01, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your Volvo! We appreciate the kind words and the five-star review!

August 22, 2023

Dealership Rating
Employee Rating

The team is amazing and very helpful. I always have a great experience when I take my car in for service! Welcome back Chris Sherban! More

by ABYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Sherban

Aug 24, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for continuing to trust us with your Volvo! We appreciate you!

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