Danny Giannini in Service | Page 59

Excellent service department. Very convienient hours for scheduling appointments. Service staff is friendly and helpful in answering any questions or concerns that a customer may have. scheduling appointments. Service staff is friendly and helpful in answering any questions or concerns that a customer may have. More

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Danny was my service consultant and I just enjoyed the experience. It was fast and the waiting room was very comfy. I never experienced such a short period of time for service at any other dealership. Ve experience. It was fast and the waiting room was very comfy. I never experienced such a short period of time for service at any other dealership. Very Good! More

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I have owned or leased a Cadillac from Paul Conte Cadillac for many years. I have alway had an exceptional purchasing experience receiving a great vehicle for a fair price. The service has always b Cadillac for many years. I have alway had an exceptional purchasing experience receiving a great vehicle for a fair price. The service has always been first class however, last year during Super Storm Sandy, the folk at Paul Conte went over and above in order to assist me. My 2011 CTS was flooded out and totalled by the storm. Pat McCabe assisted me quickly in rolling over my lease into a new vehicle. It took longer than normal to prep my new auto so Pat loaned me his own vehicle so that I could keep an important doctor's appointment. Tom Loche, who has been my my service rep., offered me and my family his home to live in throughout the storm while I had no electric power or heat. I feel indebted to both these employees of Paul Conte Cadillac. It isn't often that you find such good natured people. Paul Conte Cadillac should be proud of their staff. Their efforts have made me a Paul Conte Cadillac customer for as long as I can afford to purchase a Cadillac. More

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I have been servicing my Cadillacs at Paul Conte for years with Danny and he is excellent. The day I picked up my vehicle after hours he was gone for the night so I worked with a new young lady that gre years with Danny and he is excellent. The day I picked up my vehicle after hours he was gone for the night so I worked with a new young lady that greeted me with a smile even tho it appeared she was very busy. I am a elderly woman and she catered to me beyond words. I was returning a rental and was very cold she switched my belongings out of my loaner into my vehicle for me and turned my heat on in the process so I could depart in a warm vehicle I offered a tip and she declined and beautifully stated "Im just doing whats right" I was contemplating returning my lease and purchasing a Honda but after my last experience and the kindness I was shown I will again purchase next month! Great addition Paul Conte you guys are great!! More

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Each time i had my cadilac serviced, Danny Giannini was my service adviser. Danny treats me with courtesy and always in a professional manor. Most importantly my issues were rectified the first time. The c my service adviser. Danny treats me with courtesy and always in a professional manor. Most importantly my issues were rectified the first time. The conte service team in my opion is second to none. More

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The word is Consistent. I have consistently been treated in a friendly manner. The Service representative Danny always explains the processes that are involved. Even the Auto Technician Tony came into the c in a friendly manner. The Service representative Danny always explains the processes that are involved. Even the Auto Technician Tony came into the customer lounge to explain and ask if i had any questions. It's hard today to get customer service in this fashion. I have been a Customer Relations Supervisor for a major Utility for 32 years. These guys are good and respectful,Informative. My car has always been returned ,repaired running better than I expected. They aren't parts changers. They diagnose what is wrong with the car and make the necessary repairs at a reasonable price. What impressed me the most was how Danny and the Auto Technician thanked me for choosing them to work on my car and told me to call if I had any problems with the repair. I will refer and keep coming back to Paul Conte Cadillac. More

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We brought our 2011 SRX in for service numerous times and always felt that the quality of service from Paul Conte's service department has exceeded our expectations in friendly, courteous and helpful service always felt that the quality of service from Paul Conte's service department has exceeded our expectations in friendly, courteous and helpful service employees especially Danny, Tommy and Abe. The last time we brought the car in for service we were interested in looking at a 2014 SRX and Pat McCabe helped us lease our new car. We have dealt with Pat in the past and find find him to be extremely helpful and eager to find us the best incentives and the Cadillac of our choice. We cannot say anything bad about our experiences with Paul Conte Cadillac. More

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