Darcy Prokopetz | Page 2
Service Advisor
Capital Ford Lincoln Inc.
1201 Pasqua Street North
Regina, SK S4X 4P7
Employee Video
21 Reviews
Write a Review21 Reviews of Darcy Prokopetz
April 24, 2018
Capital Ratind I've always good service whether it was at the time of purchase or when I've taken it in for scheduled maintenance and warranty work. I've always good service whether it was at the time of purchase or when I've taken it in for scheduled maintenance and warranty work. More
Other Employees Tagged: Jesse James Nazarchuk
April 24, 2018
Allways top shelf I can't think of a dealer visit where the staff did not accommodate me or take complete care of my Lincoln MKC - absolutely superb! I can't think of a dealer visit where the staff did not accommodate me or take complete care of my Lincoln MKC - absolutely superb! More
Other Employees Tagged: Jenny Deis, Mike Fenton, Jason Pawluk
March 01, 2017
Best Dealership in Regina I recently brought my 2013 Fusion in for it's 100,000 km service and drove away with a 2017 fusion off the showroom floor. It's because of the great s I recently brought my 2013 Fusion in for it's 100,000 km service and drove away with a 2017 fusion off the showroom floor. It's because of the great service and friendly staff that always brings me back to Capital Ford which easily convinced me for my recent purchase. This is my 3rd fusion and 4th vehicle that I've purchased since 2003, and all of family have purchased from Capital. My wife drives 2013 escape, my son drives 2014 escape, my daughter drives 2011 fiesta, my mother in law drives 2009 fusion a bother in law drives 2015 focus and a number of my friends that I have referred. First I want to thank Jon Burabash and Ken Kennedy getting the process started finding the right car arranging the financing. Secondly I want to thank Jilles Descochers his work with the bank, and finally Ankit Patel my sales person. Overall what brings me back and why I send my family and friends to Capital Ford is that it goes beyond the sale. It's the overall service that I have been able to experience over the last number of years. No matter what type of service that my vehicle requires from oil changes, regular repairs, and even auto body repairs, Capital Ford has provided me excellent service. Overall Capital Ford has the best staff! Friendly, courteous, very professional and know how to go above and beyond! I want say thank you ! It's Great to Own a Ford! This what brings me back to Capital Ford. Ken Dumont " Proud Ford Owner" PS: The Ford Fusion is the best car that I have ever owned ! More
Other Employees Tagged: Ken Kennedy, Jonathan Barabash, Jeff Mckechnie , Amanda Ell, Mike Fenton, Jeff Johnson, Ankit Patel, Jilles Descochers
August 02, 2015
Very well versed in their jobs. Payton Rempel was an exceptional salesperson, he knew his job very well, very polite, great sense of humour and considered all of our needs in what ki Payton Rempel was an exceptional salesperson, he knew his job very well, very polite, great sense of humour and considered all of our needs in what kind of a vehicle we were looking for, he knows his job extremely well, would recommend all to visit capital and have the great experience we had with all the staff. More
Other Employees Tagged: Jeff Mckechnie , Payton Rempel, Joe Urszulan
December 01, 2014
My best deal! Very Satisfied with the sales team of Craig and Ryan! They were able to put me into a new vehicle when I was expecting to buy used. They listened and Very Satisfied with the sales team of Craig and Ryan! They were able to put me into a new vehicle when I was expecting to buy used. They listened and explained my options and were able to come up with the best deal of their competitors. I particularly am enjoying the benefits of the Snow Tire promotion! More
Other Employees Tagged: Jenny Deis, Ryan Lekhno, craig livingston
September 09, 2014
Employee pricing!!!! Everywhere you looked, the staff were smiling and really going out of their way to help people. Very good experience and Irvin is such a nice person. Everywhere you looked, the staff were smiling and really going out of their way to help people. Very good experience and Irvin is such a nice person. Over the years we have bought 3 new vehicles from him. Thank very much. More
Other Employees Tagged: Irvin Lazorko
April 08, 2014
2nd new purchase they treat you like family, if you have a problem, they resolve the issue. if you have any questions they take the time to talk to you they dont say i they treat you like family, if you have a problem, they resolve the issue. if you have any questions they take the time to talk to you they dont say iam to busy. More
Other Employees Tagged: Reid Robertson , Amanda Ell, Kayla Giroux, Jim MacDonald
April 17, 2013
An extremely positive experience every time. I have dealt with this dealership since 1974. The rating is based on their understanding of what my needs are and endeavor to work hard so that they are met. with this dealership since 1974. The rating is based on their understanding of what my needs are and endeavor to work hard so that they are met. More
Other Employees Tagged: Ivan Leibel, Irv Lazorko , Russ Lekivetz, Les Ring
February 01, 2013
Jon was everything that we wanted in a sales associate. He was honest, kind, and went above and beyond to find the right vehicle for us. He didn't try to up sell us something that was way out of our budge He was honest, kind, and went above and beyond to find the right vehicle for us. He didn't try to up sell us something that was way out of our budget and only showed us vehicles he thought would work well for our family. He also discouraged us from looking at vehicles he thought weren't right for us. He really took the time to get to know what we were looking for and found the perfect vehicle for us. He was always keeping in touch to let us know when the vehicle was ready to test drive and when it was ready for us to bring home. Overall our experience was exceptional and we will definitely refer friends and family to Capital Ford, and will come back again when we are ready for our next vehicle. Darcy was our contact for the work we were having done on our old van. He knew that we wanted it in good shape for when we pass it along to a family member. He let us know the areas that we needed to fix, and areas that may need to be looked at in the future. He was very professional and courteous. We will absolutely bring our vehicles back to be serviced at the service department again. More
Other Employees Tagged: Jonathan Barabash
August 14, 2012
I had a problem with a rattling in my car, I took it in to get looked at, told them what I thought the problem was because my boyfriends best friend has the same car, and had the same problem. When he too to get looked at, told them what I thought the problem was because my boyfriends best friend has the same car, and had the same problem. When he took his car in, he was told there was a TSB for it, and they ordered the part and fixed it. When I brought it in however, they didn't mention anything about a TSB and didn't fix what I brought it in for. I ended up having to come back to the dealership 4 times to have the problem resolved, meaning I had to come in late for work each time I took the car in (my boss wasn't too happy with that). The first time i brought it in, they didn't check the problem I had originally brought it in for. So, I brought it back a 2nd time, went for a drive and they found the problem. That was cool, but a part for the car had to be ordered. So I came back again when I was told the part was in. I came back, dropped off the car, then got a call later in the day that they ordered the wrong part, so again, the problem wasn't resolved. Again, I got a call to come down for a 4th time because they got the correct part in. I dropped off my car that morning and then got a call later on saying that somehow, the part that was ordered had gone missing so this time, they were holding my car for the night. I had also mentioned a problem with the climate control, that it keeps defaulting to low at full fan speed almost every time I turn on the car. They did check this problem, and explained to me that this is how the auto feature works. I explained that I understand the way the auto feature works however, this was happening when I wasn't using the auto feature. They told me that it wasn't happening when they tried it so there was nothing wrong. I came home, turned on then car and again, same problem. My boyfriend decided to take a video on his phone this time to prove what was going on in case I would get turned away again. Again, his friend drives the same car and does not have this problem with the climate control. Lastly, I noticed that on the back passenger side of the door that the weather stripping was coming off and was causing a rattling noise on that side of the car. I mentioned this when I brought the car in for service with the climate control. I then received a call at work saying that they couldn't see the part of the weather stripping I was talking about. I had to have one of my colleagues drive me down to Capital so I could point out the weather stripping. I was then told that the part is going to be ordered and to bring the car in again, on Monday...however...the part that they're ordering might not fit...I didn't think that sounded right at all but I'm really not one to get in people faces when somethings wrong which I guess is my downfall and which is why I may be having so many problems with Capital. I feel as though I'm just being walked over because I'm such a push over. Either way, that sounds really weird to me that ordering a specific part for a car, that I paid to have made might not even fit the car the part is made for. That just doesn't make sense to me. It hasn't been a great experience at all. The sales staff I dealt with were amazing and answered all of my questions, this has nothing to do with them, it's service that I've been having troubles with. I would like to mention that I did get an email asking how my service was, and that I would get a survey shortly (which I have in the past) asking about rating the service. I was told in the email that if I wouldn't give 100% on the survey that I should tell them why. I sent an email similar to what I'm saying here 7 days ago and I haven't heard anything from anyone since and I never did get the survey. This whole experience makes me not want to deal with Capital again unfortunately. More